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As usual the breakfast is really good as is the location The room didn't have a window, issues with the air conditioning being red hot, the beds were rock hard and general up keep and cleansiness of the bathroom is well below standard
Being close to the centre of town and the men Arena, which was why I chose it. There was a wedding party in the hotel that night so there was quite a lot of noise, and we could hear everything that was happening next door.
entrance and hall very imposing room and halls on 5th floor could be better maintained
Convenience for locality to Bridgewater hall where I was performing in a concert that evening! There was a wedding party on in the main function suite which was fine but which seemed to take over the whole hotel!
The great staff.excellent breakfast,very central what small faults in room were corrected very quickly,
It was close to the centre which made it easy to get to the shops etc
The magnificent central staircase and the general grand appearance of the interior. Our first room was very small. The shower did not work. The radio via the TV did not work. There was a nasty stain on the carpet. Extra towels were hidden in the wardrobe. As this room was on the ground floor we kept awake by the nightclub.
Everything outside of my room My room! tiny, wallpaper falling off, mold on ceiling, rust on bath. Rank!
Closeness to team and stadium.
Loverly hotel, made feel very welcome, Heating in room too hot unable to turn down. Inform staff did give us a fan in mins but still mafting. We went into the jenny's about 6.00pm for a cavery. The food came out of the kitchen was cold,we informed staff.
Poor wifi availability, and poor connection even in the public areas. The toilet in my room didn't flush properly, I had to 'pump' it to get it to flush. Very dated overall. Breakfast was very average. Very over priced for the quality.
location in central Manchester Room was a dump - wardrobe door hanging off.
Chosen only due to its relative comfort and city position. No redeeming features. Lack of breakfast - given the inflated city room price.
Friendly staff, clean hotel, nice room, lovely food.
Excellent breakfast, nicely designed rooms Rooms weren't as clean as they should have been, Bar staff were very unprofessional
Central location and local transport links. Only 2 minutes walk to main shopping area. Breakfast was a bit disorganised. They regularly ran out of items such as bread, butter, marmalade, juices, cereals etc.
The convenience to the station and MEN which is why we chose to stay there, its cleanliness was spot on and the bed and pillows were fantastic
Excellant modern hotel. Friendly staff 1 person dealing with checking out on a sunday morning after a full hotel the night before due to a big concert
Bed and bedding comfortable. Perfect location for a visit to the MEM Arena The catering staff's inability to understand basic english,very difficult to communicate.
Location, and the quietness through the night
The location of the hotel for concerts in the MEN is excellent. Nice to be able to eat in the hotel late in the evening. Limited menu but what e had was good,
It was very central for the MEN and for shopping and the leisure facilities were brilliant
Staff friendly. Radio in room was very poor.
Ideal location for men and a little shopping, double beds were great.
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
comfort of the rooms and been handy for the shops
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
a black tie ball was held which we attended for the price we paid breakfast wes not included
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
Hotel site convenience. Pleasant staff. Breakfast.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
Didn't get to stay there as the event we were attending was cancelled very belatedly.
Clean, warm and comfortable - a good base for a couple of days visiting Manchester city centre, and the MEN arena. Only concern was that although the water was hot as it came out of the tap, it rapidly cooled in the bath, so a good soak wasn't possible. The shower was excellent. It was very cold whilst we were staying there, but the room was warm enough.
Modern hotel in a brilliant location. Rooms were fantastic and extremely clean.
We booked the Crowne Plaza on the way down to manchester on the booking.com app, was a great price and everthing was just perfect.
The staff were very helpful, especially the Irish chap (can't recall his name) who assisted us with our bags on arrival. The room was very clean and the presentation was lovely. The side of the wardrobe was broken but other than that everything was perfect.
the rooms are at a excellent standard and compare favourably with five star n/a
Clean(always a bonus in my opinion) and modern hotel, would recommend this hotel. Staff friendly and helpful.
i really enjoyed the bedroom it was very comfartable and i liked the design of the room. it was a good price for the room. it was a little pricey for a pint 5.30 for a pint of perroni.
The actual rooms we stayed in were luxurious, as regards decoration comfort and the bathroon was lovely as well. The food (breakfasst) was awful!
Clean, efficient,good location Thought breakfast was a little expensive
Good clean room, good room service at reasonable prices. Nice big comfortable bed. Standard room had no bath but was set up for disabled use. Car parking away from the hotel. Long wait at busy times for the lift.
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
breakfast and being so close to town centre was building work so unfair to comment
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
comfortable room & really helpfull staff
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
This Hotel is very shabby and in need of a complete overhaul.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
the central location the air conditioning control unit was not working. The room got very hot! (room 207)
central location Heating doesn't work dirty bathroom damaged tap on bathtub flush lavatory doesnt't act up
The hotel had all the facilities that a visitor to Manchester would need and I found the staff helpful and courteous and the central location is a big bonus, breakfast was excellent with a wide variety of food and in the evening I had dinner in the restaurant and the waiter was considerate and polite The hotel could do with some investment in the general decoration nothing was in a bad state of repair, just looking a little dated. In the evening I had dinner in the hotel and was I little disappointed that the one item on the menu that I wanted was not available.
Rundown, shabby Everything
The location Staff attitude - damp and dated interior of bedroom - decor/repair of floor finished to very poor standard. Room was not ready at 2.30 although we were told it was (communication problem) then given a smaller room to what was paid for that was ready. Maid very rude at 10.10 in the morning, saying she wanted to clean the room - when i don't have to leave the room until 11am. This was reported to the reception who apologised and said that they would have words with the cleaner.
The man on reception who was very polite, very patient and tried his best I did get my supposedly up-graded room changed back to the originall lower graded room which wasn't nearly as bad. The room - bath filthy (I mean it) and broken, room very very smelly and very cold with no functional heating. window overlooked filth and razor wire
The location. Ideal for Picaddily station and the airport train. Much better than airport hotels as the whole of Manchester centre is yours for the night. My favourite pubs, Marble Arch and Jolly Angler both close by. The room itself. When I entered my first thought was that the curtains were the same design as the wallpaper. Then I realised that it was wallpaper and there was no window. Practical though.
good location friendly staff
Proximity to city centre Room was described as executive twin - did not match up to this description. State of bathroom very poor.
I thought the hotel was an ideal situation for the Arena and for shopping. Good for a one or two night stay. Clean and friendly. The only negative was the size of the food area it was very frustrating because it was terribly congested and too narrow. The food was good for the price but didn't like the experience of getting the food on my plate. Ideal location with helpful friendly staff. I would use the hotel again
The rooms were spotless and very comfortable , needs a bigger bar and dining area. Drinks were very pricey.
Location of the hotel was really good. You were by foot really fast in the center. Hotel was also really quiet, you were not able to hear neighbors or traffic although close to this hotel there were many pubs and restaurants. Breakfast was horrible, absolutely below standard.. There was almost none of healthy food available.. No cheese, ham, vegetables, porridge, berries.. Rooms were ok but there was no minibar, no storage facilities to clothes and bed was really soft which for us was not the preference -> Difficult to sleep long time since lower back was hurting after few hours..
Very central Lovely decor Very clean
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
went to the take that concert
That it was close to a place that we wanted to visit
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
Great location Our room was quite narrow and had a strange smell, really small faults.
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
Central location Vert tatty decor, room very small for the price
Leaving The room.
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
Large room, comfortable and quiet enough for a good sleep. Very close to the men arena - easy walking distance Hairdryer in the room didn't work
Booking requests for lower floor were given locality
location was good for access to shops and entertainment. bar was cosy and staff friendly. The pillow on my bed was too deep. When asked for an alternative thereh was no other options.
All staff excellent, hotel overall very comfortable, meals enjoyable ,Lack of air conditioning during a rather warm spell as no windows to open , only one fan to use for cooling down , however it did not spoil a very enjoyable stay
we stayed for two days and the service was excellent.breakfast was exceptional for the price.
It is well located in city centre and was convenient for the purpose I stayed.I shall again if neeeded None
Convenience of getting to main attractions and shopping as well as being close to a train station The room did not have the main/big lights, only table lamps. Very squicky floor, I was concerned about making too much noise and disturbing occupants below at night time.
Hotel is in a central location therefore very handy. Nothing to report on this.
close to station wallpaper coming off walls / decor needs changing
We were in a room overlooking the square and although we couldn't turn the radiators off, it was a quiet, very comfortable room. Thank you
A nice hotel, very well placed for Manchester Piccadilly train station and thecentre of Manchester. Helpful staff (even booked us taxis to and fro as it was freezing!). Very tasty and fresh breakfast too. Slightly dated interior and quite noisy from outside as in room at front of hotel - no noise reduction/double glazing.
Good location for a quick overnight stay Noise from main road at front of building and cold let through by lack of double glazing which meant that on a bitterly cold night, even though sleeping next to a radiator I had to raid another bed for extra blankets to get warm. Room lighting a bit poor and decor generally in room and hotel looking a bit shabby. Shower not very controllable. Spacious room though - intended to sleep 3 and would have done so without feeling cramped.
The bed had a great nights sleep and the location was brill The room could have a little bit clean and the staff could have been friendly - not a single smile
Its location to city centre Lack of hygiene in bedroom
It was just the perfect location : city centre, trams just at the door step, train station to go the the airport just a few minutes away! The shower was unpractical, getting extremely warm then very cold all the time. The room we were staying in was just next to the boiler room, which made a tremendous noise every 10 min or so, which means we could not open the window at night for some fresh air. But it was ok with the window closed.