Reviews for Payless in Newark
- All reviews 100%
Mar 10 2017
Pros: Mr. Jefferson was polite.
Cons: Didn't have compact vehicle, and then charge me for an upgrade. Someone some me useless insurance. Called three times, nobody pick up.
Feb 28 2017
Pros: Car was fine
Cons: Deceptive-price charged was double quote Dishonest-returned car full, charged for empty tank Shoddy-only phone number given never answered
Feb 28 2017
Cons: Didn't honor my booking said no cars for the price I booked if I want then I can pay more to get a car
Feb 22 2017
Bait and Switch - Never Renting from Payless/Budge
Pros: The gentleman taking the return was funny and friendly.
Cons: I made a reservation, showed up a few minutes before said reservation and was told the car wouldn't be available for another hour or so. I showed them a confirmation I received saying the car would be available at that time; I was then told with some attitude that: "obviously the computer doesn't know what cars are in the lot." Okay, things happen, people are late returning cars, I get it. I asked if they could honor the same price but put me in another available vehicle. I was told that wasn't possible and the cheapest available option was 50% more expensive than my original reservation - classic bait and switch. I was completely surprised by the indifference of the young woman behind the counter in trying to resolve the issue, especially considering I was the only person in line! I reached out to Payless in Newark to make it right and was basically told "Sorry, better luck next time." Normally I would have waited for my car to be available but I was driving to a funeral that afternoon. Terrible experience, I'm making a point to never rent from Payless/Budget/Avis group again.