Reviews for Payless in Newark
- All reviews 100%
Feb 28 2017
Cons: Didn't honor my booking said no cars for the price I booked if I want then I can pay more to get a car
Feb 22 2017
Bait and Switch - Never Renting from Payless/Budge
Pros: The gentleman taking the return was funny and friendly.
Cons: I made a reservation, showed up a few minutes before said reservation and was told the car wouldn't be available for another hour or so. I showed them a confirmation I received saying the car would be available at that time; I was then told with some attitude that: "obviously the computer doesn't know what cars are in the lot." Okay, things happen, people are late returning cars, I get it. I asked if they could honor the same price but put me in another available vehicle. I was told that wasn't possible and the cheapest available option was 50% more expensive than my original reservation - classic bait and switch. I was completely surprised by the indifference of the young woman behind the counter in trying to resolve the issue, especially considering I was the only person in line! I reached out to Payless in Newark to make it right and was basically told "Sorry, better luck next time." Normally I would have waited for my car to be available but I was driving to a funeral that afternoon. Terrible experience, I'm making a point to never rent from Payless/Budget/Avis group again.
Feb 14 2017
Extra charges at counter
Pros: Nothing...turned down the rental at the counter because of undisclosed charges.
Cons: When contract printed at the counter, the amount was $46 more than quoted on Kayak. Agent said this was some airport security fee/tax that doesn't always show up online when the car is reserved. Agent was flippant about the charge; told me it's not a lot and she/Payless have no control over what I saw when making the reservation. I made other arrangements for transportation; would never rent from Payless again.
Jan 24 2017
Pros: It was a good experience overall.
Cons: Nothing really.