Reviews for Payless in Newark
- All reviews 100%
Sep 1 2016
great price, pleasant staff but inconvienent.
Pros: Car was great, staff was very nice.
Cons: Location is horrible and the drop off procedures are really old school
Aug 29 2016
Cons: Too many taxes added on which were a surprise.
Jul 18 2016
Lost & Cancelled Reservation
Pros: I liked the initial feeling that this was going to go well based on the efficient booking process on Kayak. This was very short lived.
Cons: My reservation was lost, and then when my partner attempted to get any information using all of the reservation info that I passed along to him (and offering to have them call me directly, or me call them), he was told that there was nothing that he could do. Then, they "found" the reservation by looking under a code for another airport and alerted him that they had no cars left even though we attempted to notify them and modify the reservation/late pickup. Once told they had absolutely no cars, we both again looked online and immediately found that we were able to reserve the same car at the same price. When we showed that to the counter help, they sighed and said that yes they did have cars, but it would be "like, 45 minutes" until they were ready at the earliest. None of this really made sense, but I wasn't exactly approaching this budget car rental situation with that expectation. Luckily, my partner was able to make a separate reservation, and then "spend time at Dunkin Donuts" until the car was "ready" as directed. I did end up paying for a car rental insurance agreement for both times I attempted to book, and not for the actual rental that took place. Silver lining though - we didn't get any additional damage charges while risking the lack of round 3 insurance!
Nov 30 2015
I'd much rather pay a little more at Hertz or some
Pros: less expensive than other options
Cons: Outrageously poor service and an infuriating experience Who are the clowns operating this half-baked rental car business out of Newark Airport? I'm guessing they're evil, whoever they are. When I arrived to claim my reserved car they lied about what my original reservation details were so that they could try to up-sell me into a more expensive contract. Try to get your head around that? The attendant was so rude, she wouldn't make eye contact, and she lectured me with her idiotic company-fed lines until finally accepting that the scam wasn't going to work on me. I eventually got my car as reserved, but it stank like smoke. Absolutely horrific.