Reviews for Alamo in Newark
- All reviews 100%
Based on 107 reviews
Jul 21 2017
Pros: Very friendly staff
Jul 8 2017
Pros: It was an excellent choice to rent at Alamo. Good servive and unbeatable price.
Cons: Can't think of anything.
Jun 28 2017
Appalling front office service - rude and unacommodating.
Pros: The car itself was very clean and drive well
Cons: The front office service at Alamo was very rude
Jun 24 2017
Pros: Everyone was helpful and friendly. Car was great. Highly recommend!
Jun 6 2017
Pros: The value and the location of the car rental.
Cons: When the car was picked, it was in the dirty condition exterior as well as the interior.
Jun 5 2017
Great Customer Service
Pros: Being a new driver, I was really thrown off by the first car they gave me, which had minor break issue, and must have been an ancient car. When I went to pick up the rental, not that many cars were left. I decided to drive back after an hour, because I felt unsafe driving, for my first road trip, a car I wasn't comfortable with. Alamo's customer service was great. The manager at Alamo EWR took care of everything, and gave me a new car. I had an amazing road trip with it. Couldn't be happier. Would trust Alamo for future rentals.
Cons: I booked on Kayak/CarRental for a mid-size SUV, for $105/day. Pick up location is EWR Airport. But when I went to the location, I was told in NJ, drivers under 25 are not allowed to rent SUVs. I had to pay more for a compact, which was more than $130, because I had to pay the rates of that day. It's really a problem of the website.
Jun 5 2017
Smooth, easy and quick
Pros: I initially got a rental from advantage but they had a new local renter policy which requires you to have your own car insurance if you stay within 65 miles. Then I booked budget but after confirmation they claimed that they don't have any cars. Next to it, was alamo. I just stopped by the counter and was on my way within 5 minutes.
May 31 2017
Pros: Disengaged almost unhelpful front desk staff. Dismissive, wouldn't answer questions. At actual car pickup, man who took us to car was mostly silent, said 2 words and walked away. Ignored questions. Generally bad experience. Would not rent again from this company.
Cons: Disengaged almost unhelpful front desk staff. Dismissive, wouldn't answer questions. At actual car pickup, man who took us to car was mostly silent, said 2 words and walked away. Ignored questions. Generally bad experience. Would not rent again from this company.
May 23 2017
Pros: Comped us for empty gas tank.
Cons: Car had very little gas.
May 21 2017
Pros: Service at Alamo pick up and drop off
Cons: Drove rough for. A luxury car. Smelly
May 13 2017
Cons: It was a good experience
May 4 2017
Alamo fooled me!
Pros: The car itself was good no complaints
Cons: But Alamo charged me an extra $50 for the 3 hour difference between my early arrival and my return. When I called Alamo and asked for this fee to be removed since I was renting it for 9 days not overnight, and if they won't I will simply return the car and find another. The agent said she will once I return and paid the full price, simply email her. That was a week ago and no email reply and no adjustment so Alamo is not trustworthy. Besides Alamo at Newark Airport is curt and unpleasant
Apr 24 2017
Apr 19 2017
Pros: We were able to drop the car off at a different location with no additional charge. Really appreciated as it would have been out of our way to drop it off at initial location.
Cons: The service officer at the counter at Newark Airport was a bit too impersonal. Almost like a police officer. I was expecting a more friendly attitude.
Apr 16 2017
Pros: Quick check in. Great car.
Cons: Confusing gas pricing. Gentlemen at the counter told me that if I get gas from them, it will only cost me $21 for the tank. I was charged $26 on the spot. I was charged another $15 for the gas when I dropped the car off. So the had ended up costing me $41 ...
Apr 4 2017
Pros: I appreciated that we were given a full size instead of a compact.
Cons: When I booked, the thumbnail was of an SUV. It seemed like a great deal. When we went to check in, we were informed that we did not in fact get an SUV, we had purchased a "drive happy deal." Which for that day, was a compact car. The regular price, not the "drive happy deal" would have been cheaper. If Kayak had been more honest with the deal, I would not have chosen it. It cost me more to use the "drive happy deal" then it would have been to book a compact outright.
Apr 3 2017
Quick service, nice people
Pros: Got upgraded...Mostly because the attendant didn't want to go grab an intermediate car.. ended up with a full size Camry. Sweet
Cons: Had to provide personal and contact info again as it does not carry over from pre-purchase.
Apr 3 2017
Cons: There was a lot of confusion at drop off and it took way more time than necessary
Apr 2 2017
Great rental experience
Pros: The price was amazing and the on the spot upgrade even made it better.
Apr 2 2017
Best car rental experience
Pros: They give us the best service. Staff was very nice and friendly
Cons: Can't really say anythin.
Mar 25 2017
Pros: I liked the water bottles they gave us.
Cons: They didn't have an economy car on the lot, they up-graded me to a larger Jeep.
Mar 22 2017
Cons: Newark is a busy airport and the car rental places are somewhat merged together, making finding the right place a bit difficult.
Mar 19 2017
Best rental company at EWR
Pros: There was no wait and very personable, professional staff. Very good service. The car was very clean with no damage and performed perfectly during our trip.
Mar 2 2017
Pros: Great price and service, cordial staff...
Feb 22 2017
dirty car and tough to see at pickup
Pros: It was a great vehicle with low miles
Cons: pick up was dark so I was unable to see if there was any damage.
Feb 14 2017
Pros: Check out was fast
Cons: So I was convinced to upgrade to a midsize.....I'm not very sure if a Hyundai Accent would constitute as a midside in my book.
Feb 13 2017
Pros: the car was awesome and very clean!!! the guy who delivered the car to me was SO nice. explained the upgrades in the car and everything. Drop off was easy. The whole process was very easy and the pricing was spectacular!!!!
Cons: the girl at the counter was alittle rude at first trying to sell me extra insurance when I had already purchased the online vendor insurance, but then she was nice after I got it squared away and showed her proof of the insurance I had.
Jan 16 2017
When I arrived at the Alamo counter they had no ca
Cons: When I arrived at the Alamo counter they had no cars available, and claimed that they were not responsible since I booked through Kayak.
Jan 11 2017
There when I needed it
Pros: Due to a cancelled flight, I unexpectedly needed a rental. Alamo was there at a reasonable price.
Jan 7 2017
Pros: Easy check-in, quickly into the vehicle. Clean, desired vehicle available.
Cons: The change in location drop-off penalty (required due to travel disruption) was excessively steep (over $300).
Nov 28 2016
Pros: Good new Hyundai.
Cons: Delivered in La Guardia, as reserved but nobody in Alamo explained that the location at La Guardia was not in the airport, and no one in the airport new that Alamo existed, much less where. Hertz and Avis are in the airport. Allmost lost my flight out.
Oct 24 2016
Pros: Great car, fast pickup and return
Cons: Alamo insisted I needed extra insurance, I would like to know this beforehand
Oct 19 2016
Pros: We had problems with the car we rented. The manager at the facility where we rented did a great job of dealing with the issue. Alamo's road service, however, did a miserable job. They sent us to a rental facility where we could supposedly exchange the car for one that was working properly. When we got there, we discovered that the location had no vehicles available, You would think Alamo road service personnel would have checked before sending us there.
Oct 18 2016
Shady change of rates
Pros: Kiosk were user friendly. National Staff at the airport location offered good service. Car was in great condition. Customer service agent that I got when calling to complain was courteous and helpful.
Cons: I called to extend my rental. Then an hour later I called to cancel the extension. When I returned the car, my original reservation rental rate was raised by almost double. Luckily when I called customer service the next day the agent credit me for the overage. It was definitely very messed up on their part. I would of NEVER rented from them again if that charge was not reversed to the original contract. Especially because I returned the car at the time as the original contract. My reservation changes agent was terrible for raising my rate and not caring about being helpful. Also their customer service wait was pretty long.
Oct 12 2016
Good experience, good value
Pros: Great price via kayak and got a free upgrade on site. I'd rent from Alamo again.
Cons: No problems.
Oct 11 2016
Pros: Very good fast service.
Sep 28 2016
Pros: Perfect service
Sep 22 2016
an easy way experience
Pros: the car almost new and was in great condition. I was out of the rental office in less than 10 minutes and it took a bit of time to on exurb the ca but not terrible
Sep 21 2016
Overcharged for a poor quality car
Cons: The woman who gave us our car was very cold. The car was of poor quality and hard to drive.
Sep 19 2016
Pros: friendly staff easy vehicle access and drop off car type reserved wasn't available but offered upgrade
Cons: Signs for Alamo not listed on the AirTrain so a brief moment of panic re where to get off... car hood wasn't fully secured when we took possession, didn't realize this until we were on the GS Parkway and another motorist pointed it out, thankfully!
Sep 6 2016
Cons: The staff at Alamo declined my reservation and I ended up paying the double amount
Sep 1 2016
Insurance is ridiculous. Is practically mandatory
Pros: The car was great The employee was very kind
Cons: Insurance for third parties is ridiculous. The limit is $ 100,000 which is practically zero. In Italy that it is not a rich country the statutory minimum is € 5 million. is practically mandatory additional insurance (SLI) which costs $ 18 / day plus tax. In addition the policy on the damage to the car (Kasko) is extra.
Aug 30 2016
Check your bank statement for deposit/hold refund
Cons: Charged me $250 deposit and didn't refund it until I called to complain. Very poor customer service on pick up. Very aggressive up selling on pick up.
Aug 22 2016
Cons: Initially, when looking at the deals that popped up on KAYAK, I tried several times to book the first couple of price quotes that were found. Each time I would fill out all of the information, only to be told when submitting the reservation that this price was no longer available. To have price quotes appear in the search results that were no longer available was very frustrating.
Jul 20 2016
Alamo at PHL is tied to National
Pros: Price was way better than the others. Location was convenient for pick-up.
Cons: You are at the counter of National Rental Car, Alamo doesn't have their own counter here at Newark Airport so you are at the mercy of their reps. It's slow because you are in the same line that are in. The compact Mitsubishi car I rented (Mirage) was horrible. It felt highly unstable cornering and had a top heavy feeling.
Jul 18 2016
Pros: The person who worked with me in Newark was efficient and personable. She couldn't have been more helpful. it was a pleasure working with her.
Cons: That I had to deliver the car to Logan Airport in Boston.
Feb 7 2016
Cons: My flight was an hour early and because I picked up the car early it changed the amount from about $65 to over $200. Then the agent said she wouldn't charge me for a premium vehicle but she did.
Nov 8 2015
Pros: The fiat 500!!
Cons: It's a huge pain to get to the Newark airport.
Nov 2 2015
Everything great except mysterious rate change
Pros: Car was clean, new, and well equipped. Staff was friendly, attentive, and interested. 24 hour service was vital, given the uncertainties of air travel arrival times (and airtrain, etc.). Charges were very clearly itemized, no guesswork.
Cons: The rate charged was much higher than the one booked online. No explanation of this change was offered, and it was not due to additional taxes and fees which were very clearly itemized.