Reviews for Enterprise in Newark
- All reviews 100%
Apr 25 2017
Pros: The gentleman who assisted me at the Newark location was great and very friendly. He was very accomodating and it was not his fault with my negative comments.
Cons: When I made my car reservation, I had ordered a car to be picked up and dropped off at Newark airport. But when I got to the Enterprise counter at Newark airport to pick up the car, they told me they didn't have any record of me because the car was at the Enterprise location on Washington Street in downtown Newark. The woman at the Newark airport counter would NOT honor my reservation and I had to take a cab to downtown Newark and had to incur extra costs for cab fees that I had not inticipated on. I had a broken foot and was on a knee scooter and It was difficult for me to get around as it was. That is horrible customer service being that I was dealing with the SAME RENTAL COPANY. The gentleman I dealt with at the downtown Newark location was very freindly, courteous and kind. But realizing what a pain it was to get my rental, I doubt I will use Enterprise again.
Apr 19 2017
Pros: I got what I ordered, maybe a little bit better than what I actually ordered. Pick up and drop off went very smooth and was simplistic. The staff at 585 Mccarter Hwy, Newark, NJ was very professional and knowledgeable. Great rental experience.
Cons: The time they close which was 6pm. I barely made the drop off time but I guess I should've payed better attention to that.
Apr 15 2017
Pros: Quick,efficient service
Apr 4 2017
Pros: Friendly and helpful staff at pickup.
Cons: Filthy interior and trunk. Reserved and full sized vehicle and given a standard size.