Reviews for Hertz in Newark
- All reviews 100%
Jul 18 2017
Awful service. Had car issues and no one offered to help or apologize
Cons: Thank you very much. Ok so I will try to make a long story short. On this past Thursday we rented a hertz car from Newark and was staying in New City NY at my sisters. Yesterday am around 5:30 am we were driving to Thompson PA where my 11 yr old daughter is at camp. It was visiting day and all parents have to be ther no later than 9:30 (or else will have crying child) so we drove and about 30 min in we starting have oil sign light up. We called hertz roadside and they said should be OK keep driving. Another 10 min got another warning light so they said return car to Newark ( we were no where near Newark and didn't have the time) so they found Stewart airport at new windsor NY and said we shouldn't have issue exchanging car. ( gave a ref # too) got to Stewart dropped car off and found out Hertz desk person doesn't come in till 9 am. I didn't have leisure to wait so I dropped car key in box and had to rent another car with Avis ( they were there ). So not only out of $ with hertz but now had to pay Avis for another 3 days. Barely made it to the camp on time ( with 2 min to spare) and now I called Newark 4 x no answer. I called manager on duty his # out of service and everyone I speak to can't help me or even apologize for my situation. My CC company Has put all charges on hold until this is resolved
Apr 10 2017
Bait and Switch
Pros: For a few brief moments, I thought that I was going to be driving a nice car.
Cons: Their CSR told me that the only cars they had available were luxury cars, (which it turned out was not true), so I paid for the luxury upgrade. Then after getting in the car, the manager runs out and says the CSR was mistaken, and that I can't take a luxury car because I was going on a one-way trip. After waiting 30 minutes, they provide us with a full-size sedan. (For 3 large men and luggage). That sedan proceeds to get a flat tire, which we then have to trade in for a sub-compact. For 3 large men and luggage.
Mar 21 2017
Pros: Rental Price, courtious staff when I return car .. they dropped me at the departure location
Mar 16 2017
Customer service was excellent
Pros: In the midst of the snow storm hitting and what was obviously a very long day, the service reps (especially Diane?...whoever was at the Newark desk) gave amazing and prompt service.