Reviews for Hertz in Newark
- All reviews 100%
Apr 10 2017
Bait and Switch
Pros: For a few brief moments, I thought that I was going to be driving a nice car.
Cons: Their CSR told me that the only cars they had available were luxury cars, (which it turned out was not true), so I paid for the luxury upgrade. Then after getting in the car, the manager runs out and says the CSR was mistaken, and that I can't take a luxury car because I was going on a one-way trip. After waiting 30 minutes, they provide us with a full-size sedan. (For 3 large men and luggage). That sedan proceeds to get a flat tire, which we then have to trade in for a sub-compact. For 3 large men and luggage.
Mar 21 2017
Pros: Rental Price, courtious staff when I return car .. they dropped me at the departure location
Mar 16 2017
Customer service was excellent
Pros: In the midst of the snow storm hitting and what was obviously a very long day, the service reps (especially Diane?...whoever was at the Newark desk) gave amazing and prompt service.
Feb 27 2017
Please update your Newark Airport dropoff location
Pros: The people who work there are outstanding. I don't know how you do it. Everyone seems to truly care if you are happy. You're an honest company...I showed them all the "dings" on the car near the trunk before I left (I've had awful experiences with cars from other rental agencies) and the man said that the area was "normal wear and tear" Realistic. I love that your EZ pass for the tolls is only $5 extra a day, and all cars have them. Again, other agencies charge way more and often don't even have them. I am not normally "brand loyal, " but I am to Hertz. Just make the changes with your "never lost" to the airport, and you'll be golden!
Cons: You need to change the drop off location in your map section! It took me to the hertz counter in the main airport, not the area for drop off. I looped around a few times, thinking I made a mistake with my driving. set me back 25 minutes. Total bummer. The price was higher than I would have liked. I had to rush back to take care of my mother - maybe it was because it was a last minute booking?