Reviews for Hertz in Newark
- All reviews 100%
Mar 21 2017
Pros: Rental Price, courtious staff when I return car .. they dropped me at the departure location
Mar 16 2017
Customer service was excellent
Pros: In the midst of the snow storm hitting and what was obviously a very long day, the service reps (especially Diane?...whoever was at the Newark desk) gave amazing and prompt service.
Feb 27 2017
Please update your Newark Airport dropoff location
Pros: The people who work there are outstanding. I don't know how you do it. Everyone seems to truly care if you are happy. You're an honest company...I showed them all the "dings" on the car near the trunk before I left (I've had awful experiences with cars from other rental agencies) and the man said that the area was "normal wear and tear" Realistic. I love that your EZ pass for the tolls is only $5 extra a day, and all cars have them. Again, other agencies charge way more and often don't even have them. I am not normally "brand loyal, " but I am to Hertz. Just make the changes with your "never lost" to the airport, and you'll be golden!
Cons: You need to change the drop off location in your map section! It took me to the hertz counter in the main airport, not the area for drop off. I looped around a few times, thinking I made a mistake with my driving. set me back 25 minutes. Total bummer. The price was higher than I would have liked. I had to rush back to take care of my mother - maybe it was because it was a last minute booking?
Jan 13 2017
Poor staffing levels not adequate for volume of cu
Pros: Video Kiosk option didn't work and after waiting for counter to fullfik registration ended up leaving with out a car because they couldn't read credit card