Reviews for Hertz in Newark
- All reviews 100%
Oct 11 2016
Simply bad miscommunication as well we bad informa
Cons: I waited in line at 3AM for 40 minutes, because they are short staffed. they put me over the phone with a live representative. She was not very helpful at all and asked that I have to wait 30 minutes to get my car. Meanwhile, the counter person was helpful enough, but then told me that they cannot accept debit cards!!?! Asked me to come back at 6PM to pick up the vehicle. He told me if I can't do that, go ahead and go to the next stop and get it from someone else, because no one at this terminal would take debit. Also he claimed that I can call hertz and get the pre-paid refund, which later I found out is not true. Nonetheless, after an hour30 minutes, I left with no car, no reservation, in the middle of the airport. So I walked over to Alamo, and they basically rented me the same car with the same price and took my debt.
Oct 4 2016
More explicit information when a car only seats 2
Cons: When I arrived, I was told I booked a car that only seated 2 people. I can't imagine making that oversight when I was intentionally booking a car suitable for 4 people traveling with me. The other person in my party booked the same and had the same incident. I don't know if it was Hertz doing a bait and switch or if the process on Kayak was not transparent, but I hope there can be more clarity upfront so we don't feel foolish or taken advantage of. I've booked with Hertz many times before and this was the first time this occurred, and I wouldn't note it if it hadn't happened to both groups who made a Kayak reservation.
Sep 29 2016
Pros: Ease of pickup
Cons: I have gold status. I entered my number, hit the icon for getting a discount and the quoted price more than doubled!! Started over and reserved at the price obtained on Kayak. Then I don't get credit for the rental. Pretty unique way to treat a customer.
Sep 25 2016
Pros: Good customer service, no waiting time
Cons: Lady's bathroom could be improved.