Reviews for Hertz in Newark
- All reviews 100%
Jan 13 2017
Poor staffing levels not adequate for volume of cu
Pros: Video Kiosk option didn't work and after waiting for counter to fullfik registration ended up leaving with out a car because they couldn't read credit card
Jan 8 2017
Cons: I called Hertz to make sure that this reservation was refundable, and they assured me it was. When I tried to cancel it, they said there was a $50 cancellation fee. NOT COOL. Will not use Hertz again
Dec 17 2016
Pros: Drop off was quick
Cons: I spent more than an hour in line to pick up my car. Only a few people working, and several people in line. The following day, my tire was flat. They told me to go exchange the car after roadside assistance came to put the spare on. The nearest exchange place was an hour away, so for the sake of time, I had the tire fixed at a local tire shop and decided to suck up the cost. Unfortunately the tire went flat again the following day, so I had roadside assistance change the tire and I went to exchange the car. It was 2 1/2 hours of my time--late for a business dinner--oh well. The initial car ran hard (I was driving a compact ford) and was very uncomfortable. It only had 34k miles on it, but it ran like a much older car. The new car was much better and more comfortable. But as I was driving again (in the middle of nowhere) I found that that car's tire had a slow air leak.
Nov 14 2016
Poor Service at EWR Pickup
Pros: Dropoff was smooth.
Cons: Very poor customer service at the counter and kiosk at Newark. Poor service prolonged the paperwork, and the price and billing were not correct. The car was fine, and dropoff was okay. Didn't get the value for my money I expected via Kayak