Pros
" and clean"(in 2376 reviews)
"The "(in 959 reviews)
", easy pick up."(in 959 reviews)
Cons
"Thrifty's was terrible."(in 203 reviews)
" inside."(in 69 reviews)
" is horrible."(in 203 reviews)
Reviews for Thrifty in Richmond
Overall RatingBased on 34 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
Traveler rating
Find reviews that mention:
8.0
Pros:Staff was efficient and friendly, unusual for a car rental deskReviewed Feb 12 2020
review from![kayak]()
10.0
Pros:VERY friendly and super-helpful !! The lady at the drop off area was the best!Reviewed Jan 28 2020
review from![kayak]()
4.8
Pros:Drop off was easyCons:Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!Reviewed Jan 4 2020
review from![kayak]()
10.0
Cons:This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!Reviewed Dec 27 2019
review from![kayak]()
6.8
Cons:PriceReviewed Dec 21 2019
review from![kayak]()
8.0
Cons:Depending on the time of day you land, one person might be managing 2-3 different rental desks (as has twice been my experience). The first vehicle I was given on this particular trip (a Jeep Cherokee) reeked of cigarette smoke and was not in great shape inside or out.Reviewed Nov 26 2019
review from![kayak]()
9.6
Cons:Only one person at check in. A lot of people and it took forever to process.Reviewed Nov 12 2019
review from![kayak]()
4.8
Cons:The car smelled like cigarette smoke covered up with old lady perfume.Reviewed Nov 11 2019
review from![kayak]()
6.8
Cons:Pick up employee was nice. We got the SUV and it had a cracked bumper, severely scratched bumper and a low tire warning. No one around so I had to go back into the terminal to exchange the vehicle.Reviewed Oct 29 2019
review from![kayak]()
2.0
Pros:When I got there there were nine people in line with one person at the counter. I ended up going to Avis and paying $30 more, otherwise I would’ve waited in line for hours.Reviewed May 28 2019
review from![kayak]()
10.0
Pros:The woman who checked me back in was quite helpful when she could see my rush and newness to area led to my not filling the gas. She waived it ave cost the company a few dollars yet gained a life customer! She also made us BOTH happyReviewed Mar 8 2019
review from![kayak]()
10.0
Pros:Staff at the counter was wonderfulCons:Nothing.Reviewed Jan 9 2019
review from![kayak]()
Other suppliers in Richmond scored
Where can I find Thrifty car rentals in Richmond?
1 Richard E Byrd Terminal Dr, Thrifty car rentals
Address
1 Richard E Byrd Terminal DrHours
| Friday | 08:00 - 23:00 |
|---|---|
| Monday | 08:00 - 23:00 |
| Wednesday | 08:00 - 23:00 |
| Saturday | 08:00 - 23:00 |
| Sunday | 08:00 - 23:00 |
| Tuesday | 08:00 - 23:00 |
| Thursday | 08:00 - 23:00 |
Phone
+1 804 222 8751Good to know
Most popular car type | Economy |
|---|---|
Average price | $43/day |
Good deal | $33/day |
Top tips for renting a car from Thrifty in Richmond
- 25% of our users found rental cars from Thrifty in Richmond for $33 or less.
- Economy rental cars from Thrifty in Richmond are around -12% cheaper than other car types, on average.