Reviews for Sixt in Miami
- All reviews 100%
Based on 57 reviews
Dec 5 2016
Pros: The guy is not comfortable with people and cancel my rent
Nov 23 2016
The real product is the Insurance
Pros: Pick up and drop off!
Cons: Basic vehicle. Price went sky high due to insurance.
Nov 22 2016
Cons: The car was not ready need to wait 1 hour or accept a different car for an higher price ! If you dont have time you pay
Nov 22 2016
Efficient and great service
Pros: Clean car. Was even able to swap cars after a few days and they waived the $25 fee just out of courtesy.
Nov 8 2016
Bad car - bad location. Never use a foreign rental
Cons: Took Too long to pick up car Miami location is dirty. Had to wait on hot street outside Sixts tiny office for a long time to get car which was in a grimy garage next to office. Break squealed. Car rattled. Car gas tank was only 3/4 full upon pick up.
Oct 26 2016
Horrible customer service.
Cons: For starters, they didn't have any car available and the ones that were in the lot needed to be washed or were not ready to drive out the lot. 2- I asked to speak to a manager and they told me the manager would be there at 8:30 am. My reservation was at 8:00 am so i decided to wait for the manager. 2 hours later the manager still wasn't there and every time i asked one of the employees for an ETA, they kept telling me the manager should be there in 15 minutes. I ended leaving and taking an Uber to the airport to pick up another rental from a different company. I am highly dissatisfied with the level of service i received SIXT and i would never reccomend it to anyone.
Sep 30 2016
Premium Car rented with tires that had zero tread
Pros: The car would have been reasonably priced if it was rented in decent road-worthy condition.
Cons: Premium Car was rented for a 5 hour drive with a front wheel that was apparently in an accident and had a visible chunk of rubber missing from the observable portion of the wheel. The wheel wobbled due to improper alignment or suspension failure. I was stopped by a good-samaritan motorist on the freeway about an hour into my trip to tell me about the visible issue with the wheel. Upon inspection, the tread on interior of tire was entirely non-existent and metal cords were showing on 40% of the inside of the wheel. Full refund was eventually provided, but due to the delay in my drive because I had to drive slowly due to the condition of the wheel, I was very late to my destination and was unable to see my grandmother and she died during my extended commute.
Sep 1 2016
Jul 9 2016
Pros: i liked the car drop off was hassle free and fast
Cons: When we went to pick up the car we had to wait 30min to be attended and to make it worse the reservation we made was misleading because we were going by the example picture when we selected the price and we ended getting a smaller suv or what i would call a station wagon. When we were coming back from our trip i was calling customer service to ask a question and i hat call no lie 15 times because no one would answer the phone i was bounced around in the phone system.
Jun 27 2016
Pros: the variety of the cars
Cons: they didn't have my car anyway lol
Jun 12 2016
Pros: It's what you ask for
Jun 6 2016
Pros: The whole process was very efficient. A
May 8 2016
Pros: The car was clean and it was nice car
Cons: The agent tried to get buy to buy options I didn't need.
May 3 2016
Pros: Great selection of high end luxury cars and suvs to choose from. Great customer service! They have a customer for life!
Apr 5 2016
Pros: It was a quick easy process and they had more than enough vehicles to fit my need
Mar 31 2016
Pros: The checkout process was fast.
Mar 25 2016
Pros: Friendly staff
Cons: Car rental place hard to find in Miami
Mar 25 2016
Pros: Nice car, nice people
Cons: As usual there are a lot of extra small fees they want to get you with. At least they don't push them too hard.
Mar 9 2016
Long line at check out counter
Pros: Associate was super helpful with baby car seat.
Cons: Sales associate was super pushy about trying to upsell insurance, sun pass, additional drivers...
Mar 6 2016
Happy with my rental
Pros: Love the availability of a premium vehicle rental. I'm sick of the bare bones low quality, featureless rental rockets most carriers fill their fleets with. The Audi I rented was a great car to drive - comfortable, plenty of power, great fuel economy, and with plenty of amenities. Paying a bit extra for a good car is like booking a nice hotel room - almost always worth it.
Cons: No complaints.
Mar 3 2016
Easy drop off
Pros: How fast it was to get to the airport, and how helpful the staff was
Cons: Having to leave my rental
Feb 15 2016
Pros: Kayak should wirie in big letters YOI CAN USE A DEBIT CART ON THIS RENTAL Where the heck do I need to know that if the company says you need a CC not a debut cart and Kayak dosnet say on the website. I need something in return. I couldn't take out the car!! You guys suck!!! And I won't be quiet about it.
Cons: It's not the car rental problem. It's kayak.
Dec 29 2015
Great company with easy service
Pros: Good service
Dec 28 2015
First time. Will definitely use again
Pros: Very friendly, conscientious staff. We booked online, arrived at car rental center to massive lines at various rental places but only had to stand in line for a few moments before being helped. Car was clean and in good condition. We were in and out very quickly.
Dec 5 2015
Pros: Staff is very helpful and I particularly appreciated them being clear on all charges of the rental, what I've found to be very different on other rentals.
Cons: Ended up paying a bit more than what I expected, but still a good deal.
Nov 26 2015
Line too long
Pros: Nice luxury car at a fair price
Cons: 20 minutes in line to get the car was too much. Other companies had no line. They downgraded the car after I declined their insurance. Just a poor customer service experience.
Oct 25 2015
Drop off DISAPPOINMENT
Pros: I did not visit Miami office so I have no idea for overall, comfort and cleanliness.
Cons: When I was dropping of the car, a responsible lady from sixt came by the car and made a very detailed check. And she circled a damage that I could not see while I was picking up the car. I told her that nobody from Orlando sixt office informed me about this damage. She explained me that she had to do her job and she can do nothing for not informing me of Orlando sixt guys about this damage. Later on, I spoke with mr.Ralph by the car and told him what I am faced with. He explained me that it is a general control what she did.He added generally these kinds of damages are not charged to customers. Truthly, I made no damage to the car and if any damage will be charged to me then I will object officially. It was a very bad 10 minutes that I lived. It was a very bad experience of me with a worldwide serious company that is called SIXT. I am really disappointed...!
Oct 24 2015
Pros: The agent who helped me (I don't remember his name) was friendly and professional. I like the outfits that match the decor! It gives the appearance of a unified team.
Cons: As with any car rental place there are always so many questions about additional features that cost money. It wears me down a bit having to go through it and watch the total balloon after you thought you had already established the price of the rental when booking it online. GPS, toll coverage, insurance, gas, etc.
Oct 15 2015
Pros: Reasonable price
Cons: Had to take shuttle from airport to rental place