Reviews for Advantage in Miami
- All reviews 100%
Based on 67 reviews
Mar 13 2017
30 minutes waiting to confirm and verify my car re
Pros: Value for money
Cons: I had to wait 30 min at the counter to confirm availability of the car reserved + another 20 min waiting on the car detail
Mar 2 2017
The lady at the counter treated me with the worst
Pros: I like that i went to Thrifty and i was treated like a human being and was able to get a car
Cons: Worst customer service, i wouldnt mind that much being declined to rent or ask to come back at the time that my reservation started with a good attitude
Feb 15 2017
Cons: Nobody there when returned. Added expense for toll pass. $10/day. Would have been nice to know upfront.
Feb 15 2017
Line to pick up car too long
Pros: Good location
Cons: After a long wait to pick up the car I rented from the company next door and had a great experience at a lower price. Advantage staff kept me waiting while they were busy up-selling insurance and services to other customers. Competition is a wonderful thing!
Feb 5 2017
Not the best service!
Pros: The price.
Cons: If you don't purchase the insurance they give you a hard time. The car (a compact not economy) was super basic, NOT central locking, pwr. windows, etc.
Jan 26 2017
Pros: Nothing much
Jan 18 2017
Will not rent to locals.
Pros: Please be aware they do not honor unlimited miles for locals. I have rented from them in the pass, until recently when they were bought out by royal car rental. They knew id done business with them in the past. They did not care and referred me to a policy change that happened tqo days before i reserved.
Dec 19 2016
Pros: Wasn't able to rent the vehicle after all. Although I'd made the reso for the car over a month ago, I didn't learn of all the hidden fees and restrictions for Florida residents until pick up time.
Cons: Would never make a reso with this company again. Hate the hidden restrictions and fees and poor customer care experience.
Nov 5 2016
Cons: The counter person was rude and I ended up cancelling the reservation and went to EZ, never going back!
Oct 6 2016
Advantage is OK
Pros: I liked the vehicle. I liked paying for toll in advance. Gas mileage was ok.
Cons: I didn't like all the taxes and fees I had to pay. I didn't like the dropoff procedure. The dropoff signs for Advantage weren't prominent & there were a lot of cars just sitting there when I arrived.
Jun 29 2016
Cons: The car was filthy inside, had a leaking front tire but there was no spare tire, jack or tire iron so i had to put air every day. The care was delivered with front spoiler damaged from previous rental
Jun 27 2016
Cons: They forced me to buy an insurance
May 6 2016
Worst customer service
Pros: The price was very reasonable.
Cons: I'm not a big complainer, but I'm not sure if I'll ever return to Advantage. I had an associate that yelled, truly yelled, because we mentioned that additional fees they had sounded like a possible scam. He snapped at us right on the spot like he had no care in the world. I've worked in customer service for 20 years, and I would never dream of treating a customer like Marcello did at the Miami International Airport. We asked to speak to the manager and he just brought another guy in that was nicer, but customer service is not a priority with this business, obviously. I hope that they get things under control with their attitudes, or they'll lose many more customers like me in the future.
Apr 17 2016
Cons: First car I received the radio didn't work and when I reported it they acted as if they already knew that that vehicle's radio was broken. The staff was rude and unhelpful.
Mar 29 2016
Cons: Same of old try to run up the fees at the counter. The lady at the counter said I have to get their insurance, even though it covered by my credit card. She continued to insist that my credit card does not cover everything and at the very least that I was OBLIGATED to get the lower insurance plan through them. She began to say this was a law, then said this was a new policy because they had just merged with EZ cart rental. NOTE: I had just rented a car with EZ car rental 3 weeks ago, and there was no such policy. Finally, I got tired of arguing with the woman and said thank you but no thank you. I proceeded to the next car rental agency, non other then EZ car rental.... Since they merged!! which was true, I was able to get the same car which I had just cancelled with advantage through EZ car rental, and guess what??? I was able to rent the car without getting their insurance!!! Long story short, car rental companies should remove commission based compensation for adding more fees to customers!
Feb 15 2016
Cons: We were told we would get a Camry or Jetta. The car they gave us was a little Mazda. The car was dirty with a lot of scratches. We got in and there was only a half tank of gas. Had to go back to the counter to report this. They then wanted us to wait while the got the tank filled. We refused and requested the Camry they promised us in the first place which they then supplied. typical bait and switch
Feb 14 2016
Rude rude rude
Pros: Just liked the price next time I will stick to larger names it was the first and the last
Cons: The guy at the counter was very rude and functioned like a robot-a computer would have been better to interact with-the car was dirty inside and out- if something happens like an accident they don't allow you to transfer your private insurance over like most car rentals- also we had 5 large bags and this airport does not have access to push carts near the rental car center which is about a 20- 25 min transit no bus shuttles just a lot of walking-- so
Feb 7 2016
Cons: Very easy to deal Wirh
Feb 1 2016
The experience was very good
Pros: Like the car, and customer service
Cons: They haven't return my $200 deposit and I would like to know why?
Jan 29 2016
Almost a scam
Pros: New, clean car
Cons: Add-on's all over the place, including $7/day for a SunPass (otherwise you have a heck of a time getting out of the airport and Miami). The add-on for an extra driver, my wife, added 30% to the price....and so forth. Avoid Advantage and their sister, E-Z
Jan 25 2016
mediocre cause i was given ez car rental instead o
Pros: advantage put me in ez car rental. previous experience with advantage were good
Cons: one top 5 worst car rental experiences
Jan 19 2016
Pay the extra money and go with a better known com
Pros: Price - but you pay for what you get
Cons: 1:40 mins on the phone trying to extend the rental and no one answered in Miami. Ended up just returning the car and re-renting with Alamo. Horrible/non-existence customer service.
Jan 16 2016
Ugh never again
Cons: The car wasn't ready when I showed up and the attendant was rude. I didn't get the jeep I ordered and instead got a jacked up minivan. The car had damage to every panel plus they didn't even bother to remove the parking violation sticker residue from a previous renter on the window. The car was stained all over the interior. They didn't give me the remote entry to the car even though I had an infant with me and needed it. About 30 mins after I jumped on the highway w the car, the warning lights went off because it needed to be serviced. Fifteen minutes after that, the low tire pressure signal went off. They don't seem to do any kind of maintenance on these vehicles which is scary. When I mentioned it to the guy when I dropped the car back off, he not only didn't care, didn't give me a discount, etc but he also didn't even write the problem down! Pay the extra couple bucks a day to NOT rent from these people!!
Jan 5 2016
Cons: Since my plane was delayed 2 hrs, I was there 2 hrs later to pick up the car which I rent earlier with paying insurance. When I got there, they said they didn't have any cars left and I couldn't rent since I came late. They didn't even check it up and just rent the car to other people that I already booked. I was in panic. I asked about insurance and they said they were not involved in the car insurance that I paid through Kayak and they said I had to figure out things by myself or ask other car rental place. I will never use this place and NOT recommend!!
Jan 4 2016
Pros: The Toyota Yaris was extremely economical with the gas mileage and comfortable, and easy to drive an park!
Cons: The bumper cover of Toyota Yaris kept coming off! It was not clear where I had to return the car in the car rental center. I had to park and walk up to the booth to ask an attendant where to return the car.
Jan 3 2016
Cons: The didn't have the car I expected even though I had a reservation The car smelled like cigarettes and was a little dirty
Jan 1 2016
Miami Airport Car Rental Center
Pros: Flexible drop off, pick up times Reasonably priced
Cons: Rental Car Center in Miami has many negatives. It is hard to reach from arriving flights, massive , expansive car center that is not necessary, Advantage rent a car was unorganized, painfully slow, and had employees who appeared to be trying to slow down the process or were borderline incompetent
Dec 20 2015
Pros: Price was reasonable
Cons: Interior was gross
Dec 16 2015
Pros: Easy pick up and drop off
Cons: Car smelled bad and had bugs inside. Also driver side window did not work.
Dec 12 2015
DO NOT GO HERE EVEN IF YOU HAVE A RESERVATION!
Cons: The pressure to buy insurance and the hidden fees! they slip them in the small print without telling you up front! Chargers fees for everything. $25 fee for $1 toll. Stay away. The car seats were dirty .We had difficulties getting in touch with anyone at Advantage to deal with it. Pay a little more and choose another rental car company. The WORST EVER!!!!
Dec 8 2015
Very Long Counter Line
Pros: Great car for the price.
Cons: The line was extremely long even with 3 people working the counter. The time it took me to get a car and drive away was the same as my flight time from Atlanta to Miami. If the line would have been any longer, I would have paid twice the price and went next door to Budget. In addition, one of the sales clerks told me that the Sunpass included the price of the tolls. I knew that this was not correct, so I asked again just to see what he would say and he reiterated the same message.
Nov 29 2015
Pros: Well maintained clean car
Cons: Fairly long wait to initially do paperwork and have car ready
Nov 18 2015
Fraudulent accident claim
Cons: This company has filed a claim against me for an accident that did not occur. I have never had such an experience in all of the years that my company has been utilizing rental cars. Clearly this company employs unscrupulous people. I will never utilize this company again, nor will any of the organizations with which I am affiliated. Legal action is being taken. Avoid Advantage Rental Car at all costs.
Nov 9 2015
terrible experience with drop off/pick up
Pros: the car was comfortable.
Cons: Drop off was unorganized. Staff was not friendly
Nov 9 2015
Dirty and smelling van
Pros: The van drove nice and did good gas mileage
Cons: The van was dirty and smell bad inside the windshield wipers where bad and felt unsafe to drive when raining at night
Oct 28 2015
Excelente!, carro nuevo e impecable
Cons: La gasolinera shell que esta cerca del rental car vende la gasolina muy cara!!!!