Reviews for Advantage in Miami
- All reviews 100%
May 21 2017
Rented a Corolla got a minivan
Pros: The minivan itself was fine
Cons: I was by myself and I didn't want to be in such a big vehicle and waste money in gas burn unnecessary amounts of gas
May 8 2017
Horror and abuse at the car rental
Pros: Facility was very nice.
Cons: The staff at the counter for advantage were horrible. I was asked by the clerk for my license and credit card then he asked me for my insurance info,no problem I quickly looked up my geico electronic card. He said that the card wasn't good enough . He needed the declaration page.. I called my wife and I called geico. Geico explained that in the state of Florida the comprehensive collision are not required to be marked by law. Regardless I have comp and collision I own two new cars.i passed the pho ne to the clerk and he said after speaking to the agent I'm not allowed to take info over the phone.there was a fax copy machine behind him.. my wife called me and asked for their info to fax declaration page..by the way I went back to reservation and no where there does it say you need that page.the clerk by this time was quite irate . After all this run around I said can you please just do your job and finish. He stopped what he was doing and looked me straight in my face and said.OR WHAT? I couldn't believe what I was hearing I said excuse me..he repeated OR WHAT?at which point I asked for a supervisor . No one at the counter wanted to give me the corp number or call supervisor. He finally went far behind the counter and spoke with his supervisor . He told me follow me and took me to another rental company across the lobby. I felt like a child being taken to the principals office. The mgr never apologized and literally said the employee was doing his job. That I had neglected to bring the declarations page. They are not allowed to get it from the phone.didnt offer a solution .. screw me.. I spent about forty min reserving another car from another company for more money. The principal is not the money its lack of basic respect and courtesy. People wonder what drives people in crazy situations were people react in dangerous ways. This could have been one of those .I am not young but I am very sick.. I had been threatened abused scolded all for trying to pay for a service.this is not going to stay here I will written advantage and I will look up all info I can and inform everyone I can about this incident.and kayak should let their customers know wether or not they need additional info before they go to receive a service.
May 1 2017
Left flat with a flat tire.
Pros: I thought the Kia drove well. Picking up the car was fairly easy.
Cons: I had a flat tire. Called them and was put on hold for twenty minutes. They finally said it would be at least another hour before help would come. I called AAA and they arrived very quickly.
Apr 28 2017
Pros: The price was good for the car
Cons: Crumbs left in the back seat when I first got the car. The car was not similar to the car that I was promised. The company charged $40 a day extra saying that I returned the car to the wrong company. But I did to return it to the correct company. Money was refunded... they need to be more attentive to the customers atleast call me and ask where the car is before assuming it wasn't in the right place or check with your employees because they did not do their job right.