Reviews for Advantage in Miami
- All reviews 100%
Oct 6 2016
Advantage is OK
Pros: I liked the vehicle. I liked paying for toll in advance. Gas mileage was ok.
Cons: I didn't like all the taxes and fees I had to pay. I didn't like the dropoff procedure. The dropoff signs for Advantage weren't prominent & there were a lot of cars just sitting there when I arrived.
Jun 29 2016
Cons: The car was filthy inside, had a leaking front tire but there was no spare tire, jack or tire iron so i had to put air every day. The care was delivered with front spoiler damaged from previous rental
Jun 27 2016
Cons: They forced me to buy an insurance
May 6 2016
Worst customer service
Pros: The price was very reasonable.
Cons: I'm not a big complainer, but I'm not sure if I'll ever return to Advantage. I had an associate that yelled, truly yelled, because we mentioned that additional fees they had sounded like a possible scam. He snapped at us right on the spot like he had no care in the world. I've worked in customer service for 20 years, and I would never dream of treating a customer like Marcello did at the Miami International Airport. We asked to speak to the manager and he just brought another guy in that was nicer, but customer service is not a priority with this business, obviously. I hope that they get things under control with their attitudes, or they'll lose many more customers like me in the future.