Reviews for Budget in Miami
- All reviews 100%
Based on 111 reviews
Oct 16 2016
Cons: Agents tried to add $10 "Port Fee" to my rental as well as miscellaneous taxes that were not reflected in my Kayak price. When I pushed back on the additional taxes they conveniently and mysteriously were "waived". A total scam. I've been renting cars for nearly 20 years and never experienced two bit rip off artists like these. The rental form indicated the car had a full tank and, in actuality, it was at 5/8. Crooks all around -- don't ever go here.
Oct 13 2016
Pros: The customer service was very good and the vehicle was nice and clean
Cons: The gas tank was only 1/2 full. We didn't realize it until we had already left the area
Oct 12 2016
Pros: Low rate, great counter service at both our pickup and drop off locations
Oct 2 2016
Cons: Long wait at Miami airport. Slow progressing of customers
Jul 28 2016
Jul 23 2016
van reserved many months ago. Budget didn't even h
Pros: Absolutely nothing. Horrible nightmare
Cons: Reserved van not available. Waited at counter an hour while it was being "washed" finally told there wasn't one. Gave us 2 filthy SUVs men's pair of dirty socks on floor. Told they would call us early next morning when van was available. Still waiting ruined family celebration of grandma being cancer free as we were not able to be together
Jun 23 2016
Pros: quick check out and quick check in. Friendly staff on both sides.
Jun 22 2016
Great location and service
Pros: I was almost an hour late but they were understanding given my long trip and bad weather and did not charge me the extra day (which I find outrageous).
Jun 14 2016
Pros: The entire process from rental to return was super easy! Loved the car, and the cleanliness of it.
Cons: There were a lot of hidden fees not mentioned on the website or when booking. It was just one fee after another. Also, once we had the car keys we headed out to the garage but there wasn't a single attendant out there to assist you. We had a convertible and had no idea how to lower the top, and there wasn't an owners manual or anything in the car. Also, the Sunpass wasn't visible and had we not found it, we wouldn't have turned it on. No one told us it had to be switched to on or where to find the pass. It wasn't on the dashboard. These are just a few issues that could be improved upon for our next rental.
Jun 12 2016
My name Serge Collin delaronciere
Cons: I rent on friday 10th at 10 PM in MIAMI and they ask you to AGREED on every thing fast and nobody tall me I have to return the car before 12PM because the rent a car DROPOFF in KEY LARGO will be closed on saturday at 12pm and ALL DAY ON SUNDAY. When I rent cars I never heard of something like that. There was on the close door a phone number to call and a box so I ask if I can close the car and drop the key with copy of the contract , the answer was NO, come on monday and we will charge you for 3 days. That's not fair.
May 28 2016
Cons: Employees on that office is rude and they try to trick you. Cars are old and dirty. It was worsest car rental experience ever.
May 9 2016
Cant complain for what i paid
Pros: Very inexpensive rental. Kind enough to call to let me know there were no cars available.
Cons: Car was not available (again) at the reserved pickup time. Wiper washer filled with a bit of water.
May 8 2016
Pros: brand new cars for rent, great attention and a discount for use the car less than 75 miles
May 6 2016
Very Professional Car Rental Company
Pros: Both Check In and Drop Off were extremely easy. The Staff were very nice and professional. Would definitely rent a car from Budget again.
May 2 2016
Cons: 1/2hr wait @ the counter & the car could have been better cleaned. My Mazda 3 dash interface was locked down & would only switch between pre-set radio stations while moving - inconvenient when traveling beyond the local area!!
Apr 28 2016
Terrible customer service
Pros: The car was clean and great on gas
Cons: The customer service was terrible at the Miami location. My husband and I took a taxi from our cruise ship to budget and was informed that they were out of cars. We had made reservations for the car prior to our arrival. The woman at the front desk was very unprofessional and didn't even apologize for the inconvenience. If it says that cars are available than the company should ensure that they have the cars. The manager sat in his office and didn't even come to talk to us. Many customers left because of it and budget lost out on business. I have rented cars from various car rental companies and never had such terrible customer service. The employee at budget brushed us off and even took awhile to greet us when we got there. She was talking to other employees and doing everything but paying attention to her customers. She even left for 10 minutes
Apr 27 2016
Cons: Renting a car in Miami is very time-consuming. The rental car location is so far off the airport that you need to allow at least another 30 to 45 minutes beyond normal airport drop off.
Apr 17 2016
Decent spot with a few miscues
Pros: We loved our VW convertible and can't imagine getting any other car in the future.
Cons: Just about every warning light and message that the car has went off at some point: change the oil, time for maintenance, car overheating, add coolant, to name a few. This was within the first hour of renting the car, and since we were on our way to the Keys, the idea of roadside service did not appeal at all. Realizing it was a new car, the oil thing was probably not important, and maintenance messages are pretty much scheduled. The overheating, however, was not to be ignored. We bought a gallon of coolant and it did the trick, but we really didn't need that to lead our vacation. To Budget's credit, they refunded us beyond the cost of the coolant, but they could stand to keep an eye on fluids and the like in the future.
Apr 12 2016
Pros: Nice, clean offices, speedy processing, pleasant assistant.
Cons: The car was clean overall but the windshield was dirty from the inside. It bothered me all time long.
Mar 29 2016
Cons: It was kinda far from my orgination
Mar 28 2016
Budget no more
Pros: Office close to home Almost new cars
Cons: Car was dirty inside No water and low visibility due to dirty windshield Car radio broke down had to change the car. The 2 days refunded because this issues did not include the underage surcharge I paid. Dont use etoll you end up paying way more than buying your own sunpass (at least in miami).
Mar 27 2016
Cons: They called me when I landed and said they had no car for me. Ruined my vacation
Mar 23 2016
this location/services not good
Pros: Not much about this location/services
Cons: This particular Budget was not very nice. The cars were located in a multi level parking garage for a shopping center down from the Budget office and it took forever to find my rental car as they are parked amongst other public cars! The employee had the keys to the car he was giving me on the counter, and I noticed the tag said " bad tires". He was giving me this vehicle for a 10 hour drive from Miami to Pensacola! Only after I said something did he tell me he would switch it out for another....
Mar 5 2016
Pros: The car was clean and new
Cons: At pickup they said that our contacted insurance (from Kayak!!!) Had no use in Florida. That we were legally obligated tô contract another insurance. That without their insurance our car might be impounded by florida police if stopped. So some body lied tô us.... Kayak or Budget. Fact is that we ended paiyng for 2 (!!) Insurances. Wont rent again through Kayak.
Mar 1 2016
Cons: i asked for a premium sedan and got a 15 person commercial van.
Feb 24 2016
Cons: we reserved a car and then when we got to the airport they gave us a large cargo van.
Feb 15 2016
Cons: Ridiculous price of gallon if return is not full
Feb 4 2016
Only dropped off car
Pros: Quick and easy
Cons: All good
Feb 2 2016
Cons: The car was not clean!!!
Jan 28 2016
Well done - Nice car, no line, friendly people
Pros: Everything about it. Best car rental in a while.
Jan 6 2016
Pros: Great customer service
Jan 3 2016
Terrible Wait. No cars
Pros: I had a reservation for my vehicle. When I got to the rental center I waited on line for over two hours only to be told they had NO cars available! Then I was given a full size passenger van which was not clean and had several low tires which I had to put air in on my ride! Terrible experience!
Jan 1 2016
Would've cost my half the price to fly.
Pros: That i could walk up to my car.
Cons: Waiting in line half an hour. Waiting twenty minutes for a car. Waiting ten minutes for the single overworked drop off attendent. Getting charged $100 for half a tank of gas, 4x the cost at a gas station.
Dec 31 2015
Pros: They were excellent
Dec 27 2015
Pros: Excelente atención. El carro y costos de acuerdo a lo ofrecido. Todo bastante rápido. Me gustó que uno escoge el carro, obvio según la categoría reservada. No me cobraron por el sunpass (por lo menos hasta ahora)
Cons: Me gustó todo
Dec 26 2015
BUDGET shouldn't mean unclean.
Pros: Car was perfectly reliable. Typical rental car, one small ding, newer model, within last year.
Cons: Interior was dirty, needed a good wipe down. Shuttle service took quite a while. Hit with toll rental charge, minimal amount, but sure never used toll, not worth fighting about, though I think that's what they count on.
Dec 25 2015
Pros: Quick drop off. No line. Granted it was Christmas Eve, but was nice.
Cons: Nobody at drop off, had to go up to budget counter to complete drop off.
Dec 23 2015
Avery bad experience
Cons: There is no car avaliable at the time of our reservation. We end up wasted the money for the taxi and change our travel plan. What a terrible experience!
Dec 7 2015
Pros: Cleanliness of vehicle
Dec 2 2015
VERY CONFUSING PROCESS & Not enough employees
Pros: The price
Cons: Service. There isn't enough employees to escort you to the car or show you were to go or answer any questions. There is one guy stationed on the pick-up level and you have to just "find" your lot number in a very confusing lot mixed with other car companies. The one poor guy was overworked. A ton of people were asking him questions and waiting for him to direct them to their cars. Bad idea and bad setup. I usually book with Enterprise or FOX but they were sold out bc of Thanksgiving. Enterprise workers escort you to the car in a crazy lot. I don't live here so I need help. DUH! Good cheap deal. There was a smoker in my first vehicle. Gross smell so I had to wait in line to harass the one employee to change the vehicle. I felt terrible. :(
Nov 26 2015
Pick up process an issue
Cons: Process and wait, back and forth to could tet
Nov 4 2015
Better car than advertised
Pros: Got a luxury SUV for the same price as a luxury sedan. Check in and drop off were painless. The whole process was quick. Vehicle was spotless, spacious, and easy on gas. Prices were competitive considering those bargain rental companies not located in the rental center tend to have fine print to scam you out of more money.
Cons: Nothing. Everything about the experience was positive. Will definitely rent from them again.
Nov 3 2015
Pros: Car was clean & line not long - this time!
Cons: I was charged an extra hour because I did not realize they only allowed 29 min. I think that should have been mentioned when I got the car. I am accustomed to a one hour grace period. This is like a got you. In addition they do not have enough workers upon your return so you might spend 10 min waiting. I don't plan to use Budget the next time i rent a car.
Oct 11 2015
Cons: After making us wait three and a half hours for our reservation, we were told we could not use our visa card as credit, nor would it be accepted as debit. They took our social security numbers for a debit transaction (red flag). Then, when we offered another form of payment, we were told it was just to hold the car and that we could change the actual form of payment at our destination. We were told at drop off that this is not the policy of any budget and that they had just flat out lied. TERRIBLE CUSTOMER SERVICE!