Reviews for Thrifty in Denver
- All reviews 100%
Mar 27 2017
Pros: Navigating Kayak to view rental car options and prices was very easy. The car options at Thrifty were great and we had no trouble with the Hyundai Sonata.
Cons: We booked the car online for $44 including insurance for one day. When we arrived at Thrifty, they said it would be two days, and that there was an additional insurance package we needed in addition to what we bought online. Then, they recommended an upgrade because the economy car would struggle with the altitude, so we sized up for $10 (not a big deal). It was very confusing because they don't show you a computer screen or any visual material, so you don't know what they're charging you for and the barrage of numbers and additional charges are hard to follow. Ultimately, what was supposed to be $44 ended up being $198, which was a shock. Thrifty could improve the way they interact with customers so it's easier for them to follow and know what they're buying. Also, it would be helpful if the prices online reflected the prices in person. We would not have rented a car if we knew it would end up being so expensive, but the car itself was wonderful.
Mar 25 2017
The 24 hour airport drop off was closed
Pros: Great little car. Reasonably priced
Cons: Glad I left plenty of time. Dark office at the airport and no obvious signage as to where to return the car! Not their fault but it smelled of cigarettes
Mar 22 2017
Pros: Transportation to offsite location was relatively quick.
Cons: The picture in the icon of the Managers Special was of an SUV, but what we got was a subcompact. Very disappointed in what our expectations as to the car delivered. My pricing would have been better had I simply ordered a subcompact.
Mar 21 2017
First Thrifty Experience
Pros: The car was literally brand new. It was in perfect condition.
Cons: They tried to charge me over $100 extra until I called them out on it.