Reviews for Thrifty in Glendale
- All reviews 100%
Apr 3 2017
Pros: izabella at the office at 51st ave and cactus-although the car wasnt avail till monday, she was prompt, gave good customer service and helped me out when i needed an extension of my rental
Cons: i did not like the fact that i reserved the car 2 months ahead of time and didnt have a car when i arrived-had to wait 5 days for the car-not acceptable-shouldnt matter that it was spring training and nascar, i have never had this problem before and i have done this for years. what was really disheartening was the fact that i couldnt have my car at my offsite office, but for a mere $700 more i could have one at the airport-pretty crappy customer service-actually as many times as i was transfered on the phone, while trying to get help, i would say there was no customer service to speak of
Apr 1 2017
Pros: Quick return. Easy location.
Mar 30 2017
I will never rent through Thrifty again.
Pros: Nothing . I ended up NOT taking the car or renting from Thrifty at all.
Cons: The customer service wasn't friendly. The car was dirty and smelled bad. The overall outside condition looked worn. The car looked like one you would get from a third-rate used car dealer.
Mar 26 2017
Nice persons, but car was a wreck.
Pros: I really liked both salespersons who worked with me. Personable and helped me with questions.
Cons: The car. Ford Fiesta seats beat my kidneys to a pulp within first 20 minutes of driving:( Also, car was so loud that I could not make necessary phone calls while driving--even with speakerphone and headphones. Lame!!