Reviews for Enterprise in Indianapolis
- All reviews 100%
Based on 55 reviews
Dec 4 2016
Pros: Drop off was fast and friendly
Nov 28 2016
Cons: The rental was booked at Carmel location. They said I must have clicked Indianapolis in lieu of Indianapolis Airport. They made the switch but I got hit with $33.00 upcharge for Airport taxes!!!
Nov 28 2016
Overkill customer service
Pros: My trip
Cons: The customer service (especially on drop-off), was trying too hard to be professional. Therefore, she came across as patronizing and completely obnoxious. Will not rent from Enterprise again. However, I will use Kayak again as that experience was outstanding.
Nov 22 2016
Paid for roadside assistance and didn't get it.
Pros: The van was nice and clean. We fit comfortably and it drove nice.
Cons: We paid extra for roadside assistance and when we hit a coyote no one came and they made us drove over 200 miles to get a replacement to not have a suitable replacement. Not happy with enterprise at all.
Nov 18 2016
Pros: The service at pick up and drop off was excellent.
Cons: Before accepting the vehicle, I should have inspected the interior. All of the upholstery, front and back, was heavily soiled. There wasn't an ice scrapper in the car. On several mornings the windows were iced and I had to wait for the front and back defrosters to melt it.
Nov 14 2016
Pros: The convenience of the location at the airport and the prompt service of the staff.
Cons: Nothing everything was great.
Nov 11 2016
Very Upset with KYAK, Not ENTERPRISE
Pros: Enterprise employees at the Indianapolis Airport were very helpful in helping me with renting a car (w/no record of a reservation handled through KYAK).
Cons: After arriving @ the Indianapolis Airport ENTERPRISE, I was really frustrated to learn that they had no record of my car rental through KYAK. I had made a copy of my car rental (through KYAK) booking/confirmation agreement - I was amazed to learn that my KYAK car rental had been booked an ENTERPRISE office in some distant city /suburb around INDIANAPOLIS that none of us were familiar with. That is why the rate agreed upon during my KYAK reservation was at least $100 cheaper than the IND Airport price. I will not use KYAK for future reservations.
Nov 9 2016
Pros: Super fast drop off.
Nov 8 2016
Pros: The customer service was great and the vehicle was a well maintained comfortable car.
Cons: The vehicle had a lingering smoke smell that was not masked very well. Soon after leaving the lot, the smell become apparent.
Nov 1 2016
Pros: I incorrectly made our reservations online for NON airport pickup, but when we went to pick up our car at the airport, the young man was very gracious and helpful in switching our car to airport pick up and drop off. Same good price as I'd gotten online. They gave us the choice of a sedan or a small SUV, which we appreciated. We took the Ford Escape, and it was great. Very convenient pick up and drop off right at the airport. No shuttle necessary.
Oct 29 2016
Excellent and Friendly service
Pros: Staff was super friendly and efficient.
Oct 25 2016
Pros: The worker in the location
Cons: The odor in the car
Oct 24 2016
Pace car for the wedding
Pros: I liked the car overalls performance and availability of the car I wanted.
Cons: The line for check in, the underlying fees that add up at the end. Having to use two cards for billing purposes.
Oct 24 2016
Pros: Enterprise called to confirm the day before, which was great because I would not have realized the pickup I needed wasn't the pickup I scheduled.
Oct 22 2016
Easiest Rental Experience Ever!!
Pros: Employees were extremely helpful, efficient and friendly. Explained everything and answered all our questions quickly so we could get on the road. Car was new, clean and very comfortable.
Cons: Nothing! Everything was better than expected!
Oct 18 2016
Lied about price of rental car. Had to pay $125 mo
Pros: Car did not use much gas.
Cons: KAYAK misrepresented the price of the car. The car I originally rented was 18 miles from the Indianapolis airport. I was extremely mad. It was very misleading. I had no choice but to pay the extra $125 in order to get a car. KAYAK LIED! They need to make it much clearer WHERE you are renting the car from. I WILL NEVER USE KAYAK AGAIN!
Oct 17 2016
Great Value and Service
Pros: Excellent check-in process and value for the rental vehicle. Enterprise has a good operating philosophy and principles.
Oct 15 2016
Pros: I appreciated the professional attitude of everyone in the office.
Oct 13 2016
Lighter didn't work to charge our phones took back
Pros: Very friendly and helpful staff also nice clean vehicle check in and out was very fast.
Oct 11 2016
Pros: Great Service, good price
Cons: Everything was perfect
Oct 10 2016
Call and confirm and print coupons
Pros: They gave us an awesome car at a great price and threw in the gas in the car and satellite radio. However they didn't just give me the upgrade for free even though I'm fairly certain they had no other car ready to give us.
Cons: I had planned to pick it up at 8am Friday. I called to confirm the details of my reservation and they informed me that They do not allow pickups before 10am. I ended up paying a little more to get it the day before. I also inquired about a deal I received via email and they did not give it to me bc I didn't print it out.
Oct 4 2016
Pros: Gas was very cheap. Only 18 dollars for a full tank.
Cons: The car sometimes took a long time to switch gear.
Sep 30 2016
Pros: It was a nice and clean vehicle which made the trip seem more enjoyable!
Sep 27 2016
Pros: truck was fine overall, clean, good power, good value
Cons: truck is hard to get into for me, Ford has more headroom for me getting in, once in, it is fine
Sep 27 2016
Fast checkout, but experienced problems with the c
Pros: Checkout was very quick.
Cons: Car tires were probably not aligned or something, but car literally jumped when it went through the pot holes. It was difficult to control the car at 70mph speed.
Sep 23 2016
I would rent from them again.
Pros: Staff was friendly and helpful.
Sep 13 2016
Pros: The vehicle was more than adequate. Enterprise did not have he vehicle that I originally ordered so they gave me an upgrade for the same price. Great personnel. Will do business with them again.
Aug 26 2016
Pros: People, car, and service excellent
Cons: There was initial cofusion regarding my reservation with enterprise...or was it national ? It got resolved, but could have been smoother
Aug 24 2016
Pros: They waived the drop charge at the airport!!!!
Aug 23 2016
Address verification was unexpected and inconvenie
Pros: Good customer service by Justin despite an unexpected and inconvenient process to verify my new address.
Cons: G Have never had this before but they required two bills in my name. I did not have them on me so I had to spend time searching for bills through online accounts. If it is needed they should tell you that in your confirmation so you're prepared.
Aug 20 2016
Pros: Very friendly staff. Nice car
Cons: Nothing I can think of
Jul 23 2016
Pros: The staff at both locations was awesome. Pick-up and drop off were excellent. They were quick,efficient, and kind, offering water when we picked up the car on a super hot day. It was a great overall experience.
Cons: The car smelled like cigarettes, but covered up with a cleaning smell. The car only had 13, 000 miles on it, but it really lacked any pick-up. I guess that's what you can expect with an economy car. Overall it was a good experience and I would go with Enterprise again.
Apr 11 2016
Pros: Ashley and Chelsey were personable and accommodating. Meeting my needs were their priority.
Cons: The car was not ready @ pickup, (even though my reservation was confirmed by a phone call tje day before) although it only took an additional 10 minutes to turn it around.