Reviews for Enterprise in Indianapolis
- All reviews 100%
Jul 10 2017
medium car rental
Pros: The car - nissan altima was clean and big for 4 of us + our bags. Location was convenient for us as we were heading to Carmel.
Cons: The choice of originally booked smaller sized cars - out of one! There was the only one car available. So, we upgraded at at an extra cost to a larger size vehicle (also, only one was available!). There was an upsale of extras, that I always decline, still found unauthorised item on the emailed receipt and had to call to cancel the charge. The fuel tank was only 1/4 full upon pick up.
Jul 3 2017
Make sure you have the right kind of credit card.
Cons: Enterprise policy meant that I could not use a card for payment that I had used at other rental companies. It was a Paypal business card that can be processed as a debit or credit card and I had used it just last summer at ACE rental with no issues. This really threw a wrench into the works and I had difficulty making other arrangements. The person I was dealing with was courteous but refused to even attempt to run my card as a credit card as I do on dozens of occasions every week. It was very inconvenient. The gentleman did allow me to return the vehicle without filling the gas tank for our trouble, but it was still a great delay and inconvenience.
Jun 7 2017
Great Friendly service
Pros: Car was clean. Everything went smoothly.
Cons: I didn't notice that there was no street address on the dropoff location.. My GPS couldn't find it. Took a lot of "stop and go" to get there. All I had was a zip code....
Apr 26 2017
Cons: There was no car at the airport for us under the terms we reserved under. They said if you can get over to the other location they may be able to help you. Instead of $130, they said $399. We went to another company at the airport did much better than Enterprise was offering.