Reviews for Enterprise in Indianapolis
- All reviews 100%
Jul 24 2017
Reserved car - wasn't at location when I arrived
Cons: Was told "sorry, we don't have the car" with zero attempt to figure out a viable solution. We needed a 7 person vehicle and weren't offered any sort of consolation or assistance in finding a suitable vehicle. Absolutely done with Enterprise on every level.
Jul 10 2017
medium car rental
Pros: The car - nissan altima was clean and big for 4 of us + our bags. Location was convenient for us as we were heading to Carmel.
Cons: The choice of originally booked smaller sized cars - out of one! There was the only one car available. So, we upgraded at at an extra cost to a larger size vehicle (also, only one was available!). There was an upsale of extras, that I always decline, still found unauthorised item on the emailed receipt and had to call to cancel the charge. The fuel tank was only 1/4 full upon pick up.
Jul 3 2017
Make sure you have the right kind of credit card.
Cons: Enterprise policy meant that I could not use a card for payment that I had used at other rental companies. It was a Paypal business card that can be processed as a debit or credit card and I had used it just last summer at ACE rental with no issues. This really threw a wrench into the works and I had difficulty making other arrangements. The person I was dealing with was courteous but refused to even attempt to run my card as a credit card as I do on dozens of occasions every week. It was very inconvenient. The gentleman did allow me to return the vehicle without filling the gas tank for our trouble, but it was still a great delay and inconvenience.
Jun 7 2017
Great Friendly service
Pros: Car was clean. Everything went smoothly.
Cons: I didn't notice that there was no street address on the dropoff location.. My GPS couldn't find it. Took a lot of "stop and go" to get there. All I had was a zip code....