Book Payless car rentals in Indianapolis

Cons: The pick up at the airport was supposed to be on a shuttle van that "comes by every 15 minutes". After waiting ~25 minutes, I called the 800 number and was told "the shuttle comes by every 15 minutes". I then waited another 10 minutes, and a van came by & I flagged it down as it went past. The driver told me "I'm just sitting waiting for a call. Did you call? We come by when we get a call". NOT every 15 minutes, as told on the 800 number. You're supposed to call the local office in Indy when you need a pickup, apparently. Nowhere was I given these instructions. GRRRRRRRRRRR.......

Cons: Didn't know the rental place was so far from the airport.

Cons: I called to let them know my flight would be several hours late and was told it would cost me 30% or so more for less time and when I went on line to check my reservation I discovered it had been canceled. It only got worse from there.I went with a different company.

Cons: They did not have the vehicle that I had reserved. They said that a van isn't ever in their lot so they don't know why I was able to reserve one. Because we had a large group with us we had to find another rental place for another car since Payless informed us that they no only didn't have our van they only had one car which is the one they gave us.

Cons: The facility was a dump. The staff were slobs. The carpet was disgustingly filthy. Completely covered in stains. I will NEVER rent another car from Payless.!!

Cons: The office is disgusting (stained carpet throughout), and extremely disorganized. The car we had was filthy inside and out -- so much so that I had to get disinfecting wipes to clean the steering wheel and places we touched. When we brought the car back, the guy that I met at the counter to check out said not one word to me, and then handed me a receipt. He then looked over my shoulder at the person behind me to ask if they were dropping off. I looked at him and said "Am I free to go?" He said "Yep". Nice customer service. I will never use this company again.

Cons: MY WIFE ALREADY WROTE YOU AND ASKED FOR A FOLLOW UP AFTER YOU INVESTIGATED OUR COMPLAINT, WE'LL SEE WHAT, IF ANY FEEDBACK GETS BACK TO US.

Cons: Most companies prorate the number of days. I dropped off my car at 26 hours after I picked it up, and I was charged a full two days. Turned out to be very expensive. The Indy drop off was in a sketchy area, and most other car rentals have drop off at the airport.

Cons: The lack of CD players in any cars other than SUV's is a big negative. And the advertising on Kayak led me to believe that the company was on-airport, not several miles away with a an airport pickup available

Cons: Was unable to make my connection to my destination. Was unable to reach Payless -- advertises 24/7 availability-- to notify arrival will be the following day. When I finally reach someone the next day (I have to talk to someone in California, not Indiana the place of destination), I have to pay a much higher rate than what I booked. After "fees" it is nearly $100 more than my booked, TOTAL cost. That was bad enough. I returned the car a little more than an hour before my flight and just 12 minutes from the airport. By the time I was dropped at the airport and able to get to the ticket counter (I have to use a cane to walk), it was 10 minutes before the flight was to leave AND the plane had just been shoved off the gate. To have a guaranteed seat, I had to pay $75. SO, this cost me $175 more than expected because Payless would not honor my initial booking and they failed to get me to the airport in a timely manner.

Cons: I reserved a 12 passenger van, but only when I was at the counter did they tell me they were "overbooked," so all contact information I had provided during the reservation was ignored. They said the best they could do was a 7-passenger "van" which ended up being a Mitsubishi Outlander SUV - two small seats hidden in the trunk. Even with only six passengers, we couldn't even fit a cooler in. This was a business tour with state and federal agency representatives - needless to say Payless singlehandedly caused a lot of embarrassment and potentially ruined the trip. Do not use this company if reliability is even the slightest concern.

Cons: Pick up time longer. Car dirty. Less fuel car then i asked for it

Cons: No owners manual in the car and opening the rear hatch/trunk lid was not straight forward.

Cons: Dirty car and dirty establishment. 20 dallors for 15 hour rental guess I got what I paid for...

Cons: The Payless Office tried to add multiple optional charges to up the overall cost. Not asked, they just did it very quickly. Had to argue with them to remove options I did not want. Observed interactions with other customers and they did same thing. Seem to be offering low rate as a bait then scamming folks into paying extra. Very sneaky.

Cons: The gas option. It wasn't well explained or I didn't understand but bringing the car bac half empty cost me about $60 after being charged a full tank, taxes on fuel, and service fee. The $20 rental turned into $80. I was anticipating 40-50 after gas.

Cons: A lot of estimated charges had me concerned about the rate, but they came off at the end.

Cons: Nothing

Cons: I had booked a mini-van well in advance because I knew it was Spring Break and the demand would be high. I was told there were no min-vans available and I had to take an SUV instead, without any reduction in price. They did not have transponders for EZ-Pass and told me I could just drive through tolls. Well, most have barrier gates that go up only after the EZ-Pass has been detected, so I ended up having to use cash tolls. Their staff are clearly not well informed. Upon return, they were not able to print a final receipt and promised to email one to me, which was not done. I will not be renting from Payless again.

Cons: Apparently were vastly overbooked for the car type we booked, and so when we arrived they had nothing to give us, so didn't even end up renting from them . . . probably better assuming the rest of their service would have been just as terrible; will not rent from this location ever again

Cons: The vehicle had transmission problems, kept sticking in gear, hard shifting. Service was rude. Charged me almost triple the kayak price, with fees. Will never use payless again

Cons: too far from airport although transport drivers were great no urgency to get folks processed cars not great (no manual in cars to figure out dashboard light, garbage still in car)

Cons: Payless did not honor my reservation. When I showed up, they were out of cars and told me that my reservation reserved a price but not a car. The reservation email clearly stated that I had reserved a car. All of the other rental agencies were out of cars too, so I had to take cabs while I was in town.

Cons: The car had just been cleaned and had a strong cleaner smell. When that aired out the car was very musty-smelling.

Cons: Staff was a bit rude and unhelpful when I picked up the car.

Cons: Car had been smoked in, smelled of stale cigarette smoke, interior window surfaces had a film of old smoke, I cleaned them myself later, price for week long rental was best I found, rental location off airport, shuttle was good, beware of attempt by rental agent to include add ons like emergency road assistance and additional insurance, standard rental company practice to get more money from consumer.

Cons: Terrible service. Car was dirty at pickup. They charged me for extra things without my knowledge

Cons: Employees committed fraud. I communicated that I do not want insurance and loss damage waiver. I was ask to initial 4 boxes and sign the paperwork. I should of paid close attention to what I initialize because the fine print said I am signing for the extras. This is wrong and not how business is conducted. What should of been a $38.04 became a $114.76 bill when I return the car. Employees and manager was not going to help me and told me to call Payless corporate. I was not the only customer with this issue. Another customer on the shuttle ride to the airport had the same issue happen to her. Payless corporate file a ticket for the incident and after hearing my case, close the ticket because I initialize the contract. This is the worst car company I have ever dealt with. This is fraud and I will contact better business bureau to inform others what a crooked business Payless is. WARNING: DO NOT BOOK WITH PAYLESS!!!

Cons: They didn't have the midsize car I rented and put me in an SUV (so much for gas mileage) , at check in/out the TV in the waiting area was so loud I had to yell to be heard, the shuttle took 20 minutes to pick me up from the airport (they didn't answer the shuttle phone the 1st 2 times I called), the workers were very unfriendly on the brink of rude. Save valuable time while traveling and pick one of the other car companies located at te airport-they are 10 minutes away if they answer their phones- instead I lost at least an hour of my trip stuck trying to get Payless to pick me up or take me to the airport. Horrible experience.

Cons: I have nothing to add. No issues.

Cons: I was very disappointed and service. Many in my party were traveling internationally, and they took advantage of our language barrier.

Cons: My quote was approximately for $20 for an economy car rental, one day. Upon arrival I inquired about the total price and it went up to $30 including taxes. Upon returning the vehicle (on time) I was given a bill for $50! Bunch of hidden taxes and fees. Wasn't even worth arguing over because the guy smelled so bad and I was in a hurry. Unacceptable and unreasonable that I had to pay more than twice what I was already quoted. Go with Alamo or National instead.

Cons: very hard to contact after I arrived at the airport. No courtesy phone. Had to call the national home office to be connected to the local store.

Cons: Employees work at their own leisurely pace even though there were many people waiting in line waiting for 20 min+. The office is dirty and unmaintained, looks like an office you would see in a junk yard.

Cons: Over-charged. Car smelled like smoke. Weird fluorescent lights.

Cons: The price was $40 more than quoted from Kayak. When asked, the employee just said that taxes differ, and at that point, we were already committed (we had taken the shuttle from the airport to their rental place). They also added a full tank of gas to the cost-even though I didn't ask for it, and it wasn't clear. Next time, I'd pay the extra money and go with Hertz or Enterprise at the airport and save myself the hassle.

Cons: The location is far from the airport. I had to wait about 15 minutes at 10:00 pm on a very cold night for the van to pick me up.

Cons: Long wait to check in, we think they might have served us ahead of a couple that had been waiting longer.

Cons: Where do I start? The guy who helped me didn't bother coming out to check the car for dings or scratches (first time I've ever encountered this).. so I proceeded to check the car for my sake and took photos of the scratches that the car did have. He said the car is nearly brand new with only 5,400 miles on it.. well when I turned the car on I noticed the odometer read 8,900... ha! The car performed just fine for what I needed it for, but when I returned it I received a receipt for around $100, which took my by surprise. I had the car for less than 48 hours and when I purchased my rental through Kayak I was only charged $38! So I was confused as to where they randomly got this amount from. I mentioned my frustrations to the driver who dropped me off at the terminal and he said he would look into it. It's safe to say that I'll never recommend this place to anyone nor will I ever give them my business again...

Cons: Too far from airport

Cons: Rental office was filthy and disorganized. Rental lot was unprofessional looking. Car had significant vibration at freeway speed. Offsite from airport made it more inconvenient.

Cons: Kayak quoted a price $70 lower than what I was charged.

Cons: It was quite a ways from the airport but there is a 24 hour shuttle so it was convenient still

Cons: it $155 on enternet but cost me 200 plus tax

Cons: I should know better by now. Cheapest car for a reason!!! The forced at insurance. Didn't want to argue with these folks, so my $30 two day rental ended up at $95. The listing on kayak says "Indianapolis airport" next to it, so it's my fault I didn't look into it further to realize it is offsite. Just pay the little bit more and go with one of the bigger guys onsite. My little car (agent says "I bumped you two levels"--- to a small Toyota, which mind you was fine for us. But, stains everywhere and had Payless still scribbled on the window!!!??? Just screams; no effort to wash, just give us your money and here's a car.

Cons: I was unaware of an additional insurance that Is a mandatory purchase. I did not budget for that and thought that my vehicle was already completely covered with the $9 daily insurance. Did not like that surprise at all

Cons: Why is the drop off not at the airport??!!!

Cons: Their customer was poor. A rep refused to explain how much it would cost to rent the vehicle per day after the original rental agreement.

Cons: Most unprofessional staff ever. Never again.

Cons: The pick up drop off was awkward, miles from the airport the shuttle was slow to pick up.. the attendant at the desk didn't know the features of the auto.

Cons: Attempted Hidden Fees - I spoke to a representative about my reservation twice leading up to the actual day of pick-up. I was assured the price was going to be $88 after taxes and fees. When I arrived, I was told they did not have a full-size car available and asked if I would be comfortable in a Cobalt or a Cruze (?) at the same price. I've never heard of being downgraded like that. I refused and was put into a Jeep Patriot. When I was presented with the contract and asked to sign, the bill was north of $150 dollars. I explained once again that I did not need their rental insurance or any other "add-ons." The lady behind the counter ran another copy with the insurance options declined. This brought the bill down to around $120. After examining it yet again, I noticed I was still being charged for roadside assistance. Once again, I informed her I did not need this coverage. Finally, I was presented with a contract for $88.

Cons: After bus trip 20 minute wait and then told $40 more than confirming email.

Cons: I asked if they was at the airport and the guy said yes. In reality it was a shuttle which took too long

Cons: No cars were available. The driver informed to go to Budget and they would honor the same rate. But when I went to Budget's window they were closed. The line area was roped off and no one was available. By then the driver for Payless had driven away. Terrible customer service. No communication from Payless prior to arriving.

Cons: Long lines. Short staffed. Not prepared to take ppl to airport from the rental place but they had all of our reservations and knew what to expect.

Cons: Drop off was great. efficient and friendly. Car was clean and ran well.

Cons: I was told if I return my car early I could get charged a pro Rated amount.that was incorrect as I was charged for a full week when I returned vehicle in 5 days

Cons: Long ride to off airport location. At location waited almost an hour for service. Other customers took the return ride to the airport to get another rental company. Only one customer service working the counter, the other was at the back area standing around looking busy. Attendant looking for keys for a rented vehicle for 20 minutes when customer told him keys were already in vehicle. When we received our vehicle it was dirty and had not been cleaned after previous rental. Low cost "deal" vehicle on KAYAK not worth it. payless and get less.

Cons: When I returned the vehicle, they tried to charge me their usual rate. Not the rate I agreed to at Kayak. After some arguing, I got the rate I was promised.

Cons: The car was not in great condition. Check-in facilities were very dirty on both ends. Customer service was poor. Unfortunately, even though the price of the rental was reasonable we will not use this service again. Paying a bit more for a rental is worth it to have great customer service and quick pickup/dropoff.

Cons: Very inconvenient to reach from the airport, there was no information at the airport on how to reach them. Had to call someone from the office to pull up the information. When I picked up the car it only had a half tank of gas. I informed them when returning the car and they didn't even apologize, they just said "okay".

Cons: Payless lot is 8 miles from the airport. Shuttle service was good, but distance from airport was a complete surprise. The Payless office and rest room are dirty. Seriously, put on a coat of paint. Clean the bathroom - it was pretty disgusting.

Cons: I was told that it was at the terminal, and when I got in at 12 AM, I had to wait 15 minutes for them to pick me up, ten minutes to get to the office, and I had to drive back past the airport to get to my destination. It was 1 AM before I left the office.

Cons: Had higher price on paperwork than showed on Kayak. Car was not cleaned.. Had a long line and just one person to help, he took 15 min for each car, it took more than half an hour to get car keys. Also far from Airport, wait for Shuttle and shuttle reaching to payless itself took 30-45 minutes.. I won't recommend this to anyone..

Cons: The site listed the location as "Terminal Airport". However, upon arrival, they were actually located 4-6 miles away from the airport and I had to take a shuttle. This is very misleading KAYAK and should be addressed immediately.

Cons: Payless Car Rental is a ten minute drive from the IND airport. This was falsely advertised as being located at the terminal.

Cons: The only reason why I chose this company was because they claimed to be in-terminal with my flight arriving after midnight and a tight turnaround on return, but that claim was completely untrue. I was not the first person to have this happen, as the representative at another rental agency guessed Payless when I informed them of the situation. I ended up cancelling the reservation and renting at the terminal at much higher cost because of the inaccuracies in the listing. NEVER rent from Payless at Indianapolis.

Cons: I specifically chose Payless because they said that they were at the Indianapolis airport terminal. That is not true. They are many miles away.

Cons: I didn't see anything saying the car rental office wasn't at the airport and that a shuttle was needed. There were no signs saying how to get to the shuttle. Payless didn't accept the insurance I purchased on Kayak. They made me buy their insurance which more than doubled the price you listed. The desk attendant was extremely unfriendly and resented the fact that I found their service on Kayak and was unapologetic about any of the extra costs. I will never use Payless again and will be hesitant about using Kayak for car rentals in the future.

Cons: The kayak website advertised that the rental car vendor was "in terminal" it was not in terminal, and was the only rental company that was not. The signage was poor and I only was left to assume that Payless was one of the "off site rental companies" Furthermore, upon return (after the 15 minute drive back to the airport) the airport does not let the rental company drop off at departures, so I was dropped off back at the other rental car companies and walked back to the terminal. The walk is not long, but if you are not on site, you should be dropped off at departures.

Cons: Location is NOT on airport property, so you have to take a shuttle. Rental location is essentially a double wide trailer on an empty corner lot. The facility was also dirty... especially the bathroom. Also, staff were slow. I guess I've been spoiled with good, quick, clean service elsewhere.

Cons: Not in the airport terminal as advertised on kayak. Had to take a 15 min shuttle to the car pick up. Employee didn't go over hidden costs, I signed for waiving of insurance and road side assistance, or so I thought Price, with hidden costs, was double the quoted price on kayak. When I mentioned it to them, they pulled out the form I signed and said are these your initials, they were but that was not what I was told when I initialed that item. Complete rip off. I spent the amount of money on an economy car that I could of on a mid sized car at a reputable car dealer for a day. I don't recommend this place at all

Cons: We waited for 30 minutes to get the car after waiting for 30 minutes for the shuttle. When I returned the car I waited 30 minutes for the shuttle. At ~$28 for two days I can't really complain much.

Cons: We had to wait for at least 15 minutes to be helped at the counter. Even then, the car we received was smaller than the size I had reserved.

Cons: I felt mislead and taken advantage of by Kayak. Supposedly Payless rental has tried to get you to take the "in terminal" off and let future customers know that they are offsite. This needs to be corrected. I am definitely thinking twice about ever using this website again for future travel.

Cons: They never showed up to pick us up. The advertisement stated that they were located at the airport but they were actually 14 miles away!

Cons: The Kayak website defines your location in Indy as at the Terminal, when in fact it is off-site and requires a shuttle service. Additionally there is no map available for the return of the car to the location.

Cons: Payless needs to initally clarify they are located off the airport area, and that a specific Payless shuttle will arrive at zone 3 for pickup. Also state: "Please call to request a shuttle if one does not arrive in 5 minutes." The staff did not clearly acknowledge that my contract was pre-ordered through kayak. They seemed unaware at first, and even began to sell their own insurance to me, though I purchased the kayak-supported Allianz contract. The attempt lost the trust I had in all three parties, as they are not unified from the customer's perspective.

Cons: This listing is incorrect. They are not located at the airport but require a 10 minute shuttle ride. If their listing had been honest, I'd have rented somewhere else.

Cons: The fact that you SAI it was in terminal. It even says it on my receipt. Because it was not in terminal I ha to account for an aitional 30 minutes an I had to miss the end of my conference. I am furious. They told me that it was your fault of course and didnt provide any discount. I will not be booking again.