Reviews for Dollar in Indianapolis
- All reviews 100%
May 16 2017
VERY POOR CUSTOMER SERVICE IN LOUISVILLE
Cons: I got a flat tire on my trip. They told me to exchange the rental at the nearest Dollar which was the Louisville Airport. 1. The lady at the front desk was very rude to begin with. 2. She went in the back to ask the manager how much to charge me for the flat tire, which turned out to be $130. I asked to see the manager who she had just spoken with, but she told me the manager was gone. Not only did she refuse to give me the managers name and contact info, but she refused to give me her own name. 3. I guess when you drive a rental with 30,000 miles of wear and tear on the tires, the last person to drive it has to pay for new tires. If you get a flat, take the tire and get it patched for $20 before you return the car. I travel 250 days out of the year, but Dollar will no longer be getting my business!
Apr 11 2017
Pros: Location and, pick up and drop off.
Cons: Promised Rav 4 or equivalent. Given a Jeep Patriot that may be percieved as equa'l but I was very disapointed in it. Poor performance and handling, road noise. I drove it as little as possible, not a good driving experience. I rented it for a week and did not get valure for my money with this vehicle. Other companies have on occasion upgraded my rental, this felt like a downgrade.
Mar 7 2017
Pros: Outside attendants were very nice. Keys were locked inside the car, and they sent someone to "break into" the car in record time. We were on our way with very little delay.
Cons: Inside of car was not vacuumed and inside windshield was very dirty, making it difficult to see. It was a rainy weekend and the windshield wipers were in very poor shape.
Feb 22 2017
Pros: Ease of pick-up and drop-off. Very clean vehicle and friendly staff.
Cons: The car, granted I rented an economy car - KIA RIO, was not very high quality.