Reviews for Advantage in Charlotte
- All reviews 100%
Sep 26 2016
Pros: A very helpful man at the desk.
Cons: only one person at the desk and a very long line. Took us over an hour to get our car.
Sep 24 2016
Cons: Their system was down when I picked up the car. The next day someone called and asked if I still had the car. On top of that I had to spend $3 figuring out which tire was giving me the low air warning. When I returned the car 4 days later they had already charged my credit card a $100 a day for a car that I was quoted at $32. Luckily I had plenty of time before my flight since it took me an hour to work with manager to get this fixed over the phone. I would not use them again.
Sep 19 2016
You get what you pay for
Pros: The customer service from the two ladies downstairs where we picked up the car. We had to change cars after all the paperwork and they were so pleasant and helpful and contacted who they needed to to make the chamges to the contract, and did not make us feel like we were inconveniencing them. The second car appeared cleaner, although smelled awful (ac vents?)
Cons: I had a prepaid reservation for a Kia Sorento or equivalent, but the agent at the counter decided to change it to an economy car and didn't tell us until the end of the paperwork. We accepted, not wanting to spend more time, but that car was absolutely disgusting. Oily/greasy smears on the insides of the front windows, various sizes and colors of many stains all over every seat and some on the ceiling. When I told the gal at the pick up window that that was unacceptable and asked for the Sorento equivalent, she fixed it with no issue.
Aug 31 2016
DONT USE ADVANTAGE
Pros: They gave me the car I wanted...
Cons: ...But they also tricked me into paying an extra $30 for insurance I didn't need. That ended up doubling the cost of my rental. Be warned, their prices are misleading! Also the car itself was dented, and had stains in the back seat. The people working at the airport couldn't care less about service and barely made eye contact with me as they threw the keys and paperwork through the opening in kiosk their window.