Reviews for Thrifty in Charlotte
- All reviews 100%
Mar 14 2017
Pros: The car we did finally receive was very clean, only 1400 miles on it.
Cons: After reserving a 5 passenger specialty car, we were given a Toyota Yaris! Try and get 5 passengers and 2 bags in that! After calling the manager we were "upgraded" to a Impreza. Then when I looked at my receipt we were overcharged for each day. The clerk did not care and refused to correct it, "whatever it rings up is what it is"!. When asking for the manager again, we were ignored totally. Finally the shuttle driver took care of us ( we had to take a shuttle back to the airport to get everything corrected, then shuttle back again to get the car.) Took almost two hours of our vacation to pick up our rental car. UNACCEPTABLE SERVICE! The clerk was incompetent and the manager available by phone only, not of much help. Called the 1-800 national #, got hung up on, then they told us to take the car and they would adjust the price after, but it was too late, we were on the way back to the airport. Do not run a business like this with a "new" clerk who has no clue what he is doing.
Mar 1 2017
Unfriendly and awful cars
Pros: Price was reasonable
Cons: Bait and switch when choosing an intermediate car, ended up with a sub-compact. Staff were completely unfriendly to myself and other customers. It's the only rental agency at the airport that's off property in a rundown building.
Feb 27 2017
Confirm Receipt Pricing
Pros: At booking fee was ~$40. At pick up they changed it to $100 before I called them out on it and made them adjust it to my quoted fee
Feb 27 2017
They didn't have my rental car.
Cons: I waited two hours for a car they didn't have. Horrible company.