Reviews for Advantage in Lihue
- All reviews 100%
Based on 87 reviews
May 19 2017
Pros: Friendliness of staff
May 7 2017
Service as it should be.
Pros: Fast and courteous service, clean vehicle, good price
Cons: Received a Jeep Renegade as an upgrade. Some quirky controls, but we liked the high clearance and 4WD.
Mar 5 2017
They scam you into an upgrade....beware!
Pros: They were friendly while they apologize for giving your car away and only having to "upselled" you.
Cons: They will give your car "away" if you are running late and then only have higher end vehicles that they upsell you on. Happened to several people, seems like a pattern-even though you have a non-refundable deposit -they will give your car away if an hour later than time you designate. Class action anyone?
Jan 18 2017
Pros: fast efficient pick-up and drop-off.
Cons: high mileage car getting a bit worn out for a rental.
Jan 3 2017
Understaffed with old dirty cars
Cons: It took 45 minutes to check-in. The car has 38,000 miles and the interior was dirty. The car also made a bad news upon excelerating.
Dec 29 2016
Fast, friendly, clean, and a bang for your buck.
Pros: The whole experience was easier than I thought. Paid online and checked into the rental place. Mentioned my name for the reservation and less than 10 minutes I was out the door in an island car ready for my trip/vacation.
Dec 7 2016
Pros: Good car, clean and as requested.
Cons: Check in is somewhat slow because the plane dumps a lot of customers and they have only two people on the desk and the paperwork takes about 10 minutes. But that might not be avoidable.
Oct 14 2016
Pros: The people were very helpful and friendly.
Cons: The prices varied when I added on days making my deal not nearly as good.
Oct 5 2016
Overall great company to rent from, I approve
Pros: Got a free upgrade to 4x4
Cons: Only got the auto upgrade after being sold to pay for it haha. Paid for insurance that I didn't need as my own insurance covers liability so felt a little bit swindled on that regard, but still happy with the interaction
Sep 13 2016
God not have any cars when we arrived
Pros: No much
Cons: To wait for my pre-paid car and wasting valuable Kauai time in their office for someone to bring back a car.
Sep 8 2016
Pros: No hassle rental
Jul 10 2016
Advantage in lihue is horrible
Cons: Took one hour past my scheduled pick up time because car wasn't ready. Instead of letting me cancel without a fee because of their mistake, they lied,charged my card and made me wait. HORRIBLE HORRIBLE HORRIBLE. BUNCH OF LOSERS........
Jun 19 2016
Fast service, car as advertised.
Pros: Car was almost new, in great shape. It was ready when we arrived.
Cons: There was some sand on the floor but not bad. No big deal.
Jun 13 2016
Overall it was fine, but the car had roaches
Pros: The price was a good value, however they did not have the car we reserved when we checked in. They did however give us a free upgrade to make it right.
Cons: Unfortunately the free upgrade had roaches in car. This is common in Kauai, but you would hope that when they clean the cars they would notice this before giving it to the next customer. Drop-off lacked clear instructions or signing.
Jun 13 2016
Pros: Relatively inexpensive rates if you don't pay for any add-ons or upgrades.
Cons: Car was covered in scratches, had a cracked bumper and was missing pieces. The tires were nearly completely bald- not good for a place where it rains daily. Considering the car was 5000 miles past it's recommended service mileage, it was no surprise that the car ran so terribly. The shuttles to and from the airport are much less frequently than other providers and most, not all, of their employees are rude.
Jun 12 2016
Pros: Courteous pick up, quick in and out at the counter, clean car. Would use again.
Cons: No issues at all
May 11 2016
Pros: The woman checking us in was great.
Cons: The car was in rough shape. Lots of dents, scratches, the rear axel made a grinding sound, the sunglass holder held together with scotch tape (literally). Then they tried to pin some of the damage on us when we returned the car. Fortunately, we took a bunch of photos and videos before taking the car, and once we showed them the original photos, they backed off and let us leave.
Apr 28 2016
Cons: First, when I rented, it started that they were in the terminal. They are not. You have to take a shuttle to all of the car rentals. iThe pickup experience was shady. First, they gave us a pencil to mark all of the dents and dings on the car. We went back and asked for a pen. Once we had left the airport and driven a few miles we noticed the the car was almost empty. The rental contract stated that the car had a full tank. Of course no one answered the phone when we called so we had to drive all of the way back to the airport and have the change the rental contract so we were not responsible for a full tank. Not cool.
Apr 27 2016
Cons: When I picked up the first car everything seemed fine. Then that night I realized the car was crawling with Bed Bugs. So of course I returned the car first thing the next morning. What they did not tell me was that they would charge me $200 for not refilling the tank even though it was not my fault the car was crawling with bugs. They do not have good customer service at all and did not care to help us.
Apr 27 2016
Pros: Staff was friendly.
Cons: Waited a long time for the shuttle when picking up.
Apr 25 2016
DO not use
Cons: They quote a price online ($310) and then request a significantly higher amount in person ($490). For a car for one week. I am surprised this practice is legal. The bigger companies budget, enterprise quote you something slightly higher online but then that is the amount you pay, no hidden fees or taxes.
Apr 23 2016
Pros: They refunded extra gas not used. Very cool.
Cons: No floor mats
Apr 22 2016
Not airport counter or car pickup. Take Shuttle Bu
Pros: not much to list.
Cons: 1) When I've booked Advantage it had listed as airport site booking counter and car pickup. Where as Advantage is located at offsite airport like other rental companies and this requires a shuttle bus ride. I have to wait for 30 minutes to get shuttle ride, when I reported this to booking clerk she said 'they've just one driver'. 2) the car rental I got was a full size and that had 25k miles. It had worn out tires. 3) This car was not clean and had golf ball size dings prior to taking rental.
Apr 20 2016
Pick-up Person was fantastic; car should not have
Pros: Great workers
Cons: Too expensive for a cheap car. Bring down prices for more customers to go to your company.
Apr 16 2016
Pros: Price was good. Car was perfect
Apr 11 2016
Very straightforward and reasonable
Pros: Friendly staff Uncomplicated rental transaction This is by far the best deal on the island, don't let any negative reviews sway you, they were very efficient and straightforward with me and the car was great...
Apr 6 2016
Pros: the price.
Cons: car had very little power. made noises at times suggesting it needed maintenance. interior a bit worn.
Feb 26 2016
Cons: I got a car with almost 40 000 miles on it, very dirty on outside. I asked to wash the car before driving off and got surprised question: "do you want us to wash the car?!" in 3 days, The car did not start and I stuck at the shopping mall. Called rental, they refused to bring new car to me and I had to drive back to rental again after tow truck jump-started my car. I lost half a day, but no apologies, no any kind of compensation were offered. Very disappointing experience.
Feb 3 2016
It was ok
Pros: I could drive it on a dirt road and not worry (it was an ugly"ish" jeep) but it made it so I wasn't worried about people breaking in.
Cons: It smelled like smoke inside and took forever to get the car and wait for the shuttle at the airport. Also when I returned it u drove in the dollar return and I was running late. They made me go back and drove it over to the proper under cover area, and then wanted to charge me more than I thought.
Jan 26 2016
Pros: No hidden fees or pressure to upgrade insurance.
Cons: Interior windows were very dirty.
Jan 24 2016
Pros: Great price but the car was dirtt
Cons: Dirty car
Jan 13 2016
argumentative rental agent
Pros: price, shuttle.
Cons: Car was not vacuumed or washed properly. Rental agent argued with us that it was. We were not made to feel accomodated.
Jan 3 2016
Be ready for a wait
Pros: car was clean
Cons: self check on damage, difficult exiting the location. check out time starts when you are given the keys, then need to record any damage and try to exit the lot. took me 20 minutes to get on the road. check out should start when I leave the lot.
Dec 14 2015
Pros: Price was reasonable. Car was replaced quickly when taillights were out.
Cons: Nothing to dislike.
Dec 12 2015
Pros: Outstanding service , car, and price. Quick and easy checkout and price
Dec 4 2015
Kauai Sdvantage rental
Pros: Close to terminal Quick pick up by shuttle
Cons: Reserved a full size car Got a Mazda 6 That's not full size! Car not that clean, could have been better The car worked fine but I don't consider it full size
Nov 29 2015
I felt discriminated against.
Cons: I was told because I lived in Hawai'i, I had to put down an extra $200 deposit. She also insisted they know my hotel and give proof that I had a return flight. She also gave me a warning that I would be charged extra if I got the car dirty or dragged sand in the interior. I am a medical doctor and I fly lots of places for both business and pleasure. I strongly recommend you never use this car rental company. Hertz and Avis have always given me excellent service and never demanded that I justify myself.
Nov 28 2015
Cons: Customer service rep who checked us in tried to upsale us on insurance and gas in an unappreciated manner
Nov 15 2015
Pros: The vehicle drove nice
Cons: The shuttle was late to pick us up after we had seen an alamo and enterprise bus pass 5 times. We picked up the car and after driving we found roaches. We returned the car and very next car I checked had roaches. The third vehicle had roaches the third day but I decided to get Roach traps instead of dealing with advantage again
Nov 1 2015
Pros: The employees are fun and engaging cars are not over priced and I enjoyed the overall experience
Oct 28 2015
Paid double what I was quoted
Cons: I made a reservation for a small car at $15/day. Had to pay double my quoted price because agency didn't have that type of car available at the moment thus forcing me to pay more. Terrible experience.
Oct 18 2015
Pros: Great service at site
Cons: Vehicle missing exterior body trim and passenger inside ceiling handle broken
Oct 17 2015
Pros: The Hyundai Accent hatch back did very well for us. The little car swallowed all of our luggage, had great cup holders, and was very nimble on the windy roads up and down the mountains/canyons.
Cons: They really will try and push you to upgrade to a larger car, but it's not necessary. A nice hatch back like the Accent works perfectly for a party of 2.