Reviews for Dollar in Lihue
- All reviews 100%
Jan 21 2017
Overcharged by $230 when I dropped it off
Pros: Car was great and handled well
Cons: My Kayak price/ rental agreement (thank goodness I had it on my phone) said my total price was $365 but when we dropped the car off they gave us our final bill of $580. If I didn't have the rental agreement on my phone they would not have reduced the price to the rental agreement price of $365. So, I only paid $365 but it's scary that they can just change it like that. Also, we were the last ones on the plane because it took me 40 minutes to find the agreement and straighten it out. However, we liked the car and are grateful we had it.
Jan 15 2017
Nickeled and dimed
Pros: The car ran fine without incident.
Cons: They stick you with a minivan then try to upsell you on a Jeep Wrangler which they will try as hard as they can to convince you is necessary to get around on Kauai (it's not, the whole island is paved). Car was filthy and dinged up when I got it. No attendant did a walk around before I signed for it, so for the next month I'm checking my credit card statement to make sure they don't charge me for existing damage. car had some tell-tale front axel damage (shook violently at a full left turn) but again, had no one there to help me figure it out. Beware.
Jan 13 2017
New Year's Vacation
Pros: Expecting to get a Nissan Arrmada or a Chevy Tahoe, We got an up-grade to a GMC Yukon without even asking !!! AC was blowing at top notch, rear door was easy to open and close with just a push of a button, very comfortable, spacious for 5 passenger.
Jan 13 2017
Pros: Car was dirty, had 40,000+ miles, smelled, dings all over, tires almost bald...but the engine started, the wheels rolled and it got me around the island. $249 for a week, so I won't complain too much. I've come to expect more from Dollar, though.