Reviews for Alamo in Lihue
- All reviews 100%
May 21 2017
Pros: The pickup was easy with the self service kiosks. It took only a few minutes and then I was able to pick out my car from a half dozen choices.
May 13 2017
Easy check in and return
Pros: Will use again. Great service.
May 1 2017
Deceptive behavior at checkin
Pros: Car worked fine
Cons: At check in we were told we would be charged less than $30 for pre-paid fuel because we had the smallest car they rent. Even though the ticket said $47, the attendant insisted we would be only be charged once we returned the car and it would be less than that. They said it multiple times. In the end, we were charged $47 just like the ticket said. Upon noticing this, I called the location, they apologized and offered to credit the amount back. A week later and no credit has arrived. Overall I do not enjoy these deceptive practices. I won't be pre-paying for fuel again.
Mar 14 2017
Pros: Locating your facility, picking up a car, and dropping it off later was a breeze. The car that we got there was clean, dependable, comfortable, and easy on the gas. Great experience!
Cons: I'm rather tall and we should have asked for a vehicle that was a little easier to get in to and out of. with the confusing roads and signage in Kuaui, we could have used navigation.