Reviews for Advantage in Albuquerque
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Jul 18 2016
charged me for an upgraded car I did not reserve
Pros: Car functioned properly but windows and exterior of car were filthy.
Cons: The car type I reserved was not available when I arrived at the Advantage counter in Albuquerque, NM. They told me I had to upgrade to a luxury vehicle which would cost $10 more per day. I told them that I should not have to pay more for an upgrade since it is their fault that the car they allowed me to reserve online was not available. They refused and said that they have no control over the types of vehicles they have available on the day. If I was going to be driving a car in the "luxury vehicle" category (a Ford Taurus in their ranking system....), I would have to pay extra for it. I continued to push my point of view to no avail. I said I would never rent from them again and they had no reaction, no apology. It was terrible customer service. I should have walked over to another rental car company on the spot, but was in a hurry. With all the competition out there, I would have thought they would have cared about my future business and done the right thing by the customer. I will never recommend Advantage to anyone.
Jun 27 2016
Pros: Our car and rates were excellent.
Cons: We left super early in the morning and Santa Fe didn't have an evident after hours key Dropbox.. We (and others that am) were rushing around trying to figure out what to do and were told by another rental company to just leave our keys in front seat of car. A bit unsettling. Rest of experience was great.
Jun 10 2016
Pros: The price was unbeatable! We rented an SUV for $150 a person - for a WEEK!
Cons: Nothing, I will definitely be using Advantage again if the price and value continues to be the same! Thanks!
Jun 1 2016
Pros: The car was clean and full of fuel
Cons: I booked a car on line it was a Chevrolet impala or similar full sized car. When we arrived to pick the car it was a Toyota camry .In my opinion a camry is a mid sized more like a Chevrolet Malibu. When I asked about the impala I was told they don have that car .I'm a first time customer and this will be my last. Do not let this company take ADVANTAGE of you.