Advantage Car Rentals in Albuquerque from $28/day

3.6 Mediocre

Full-size

Jul 18 2016

charged me for an upgraded car I did not reserve

Pros: Car functioned properly but windows and exterior of car were filthy.

Cons: The car type I reserved was not available when I arrived at the Advantage counter in Albuquerque, NM. They told me I had to upgrade to a luxury vehicle which would cost $10 more per day. I told them that I should not have to pay more for an upgrade since it is their fault that the car they allowed me to reserve online was not available. They refused and said that they have no control over the types of vehicles they have available on the day. If I was going to be driving a car in the "luxury vehicle" category (a Ford Taurus in their ranking system....), I would have to pay extra for it. I continued to push my point of view to no avail. I said I would never rent from them again and they had no reaction, no apology. It was terrible customer service. I should have walked over to another rental car company on the spot, but was in a hurry. With all the competition out there, I would have thought they would have cared about my future business and done the right thing by the customer. I will never recommend Advantage to anyone.

9.2 Excellent

Compact

Jun 27 2016

Key dropoff

Pros: Our car and rates were excellent.

Cons: We left super early in the morning and Santa Fe didn't have an evident after hours key Dropbox.. We (and others that am) were rushing around trying to figure out what to do and were told by another rental company to just leave our keys in front seat of car. A bit unsettling. Rest of experience was great.

10.0 Excellent

SUV

Jun 10 2016

Great Value

Pros: The price was unbeatable! We rented an SUV for $150 a person - for a WEEK!

Cons: Nothing, I will definitely be using Advantage again if the price and value continues to be the same! Thanks!

6.4 Good

Full-size

Jun 1 2016

Pros: The car was clean and full of fuel

Cons: I booked a car on line it was a Chevrolet impala or similar full sized car. When we arrived to pick the car it was a Toyota camry .In my opinion a camry is a mid sized more like a Chevrolet Malibu. When I asked about the impala I was told they don have that car .I'm a first time customer and this will be my last. Do not let this company take ADVANTAGE of you.

6.0 Okay

SUV

Apr 24 2016

Pick up was painful! Salesperson very pushy in at

Pros: New vehicle

Cons: Sales pressure to add additional insurance coverage!

2.8 Mediocre

Full-size

Apr 19 2016

terrible

Cons: very confusing agent. was not thorough. the car was dirty and scratched yet the agent said it would be a brand new car and she did not have to inspect it. bad overall experience.

8.4 Excellent

Full-size

Apr 17 2016

Pros: Car was great! Very nice.

Cons: They didn't have enough people to check folks in. I waited for 20 minutes and I was the second person in line. There were 10 others behind me.

5.2 Okay

Economy

Apr 10 2016

Cons: Car was very dirty. Also previous passenger had smoked in car. Need to let next customer about this. Car reeked of cigarette smell. Very uncomfortable.

6.4 Good

Intermediate

Apr 5 2016

Poor customer service

Pros: When I finally got a car, it was a Mustang convertible. Not worth the hassle, however.

Cons: As seems to always be the case with Advantage, the line at the counter to check in was long and slow moving. When I finally got there, the service rep checked me in, took all my info, confirmed the card I'd reserved, and then said, oh by the way, we don't have that car ready, you are third in line, and it will be at least a 30 minute wait. I waited about 10 minutes, and went back to the counter and said I'd take a smaller car. She took about 5 minutes to go outside and check, only to come back and say none were ready. I finally said that was unacceptable, that they'd have to give me whatever they had at the price of what I had reserved. 15 minutes later I finally got a car. Not acceptable service. I've nothing but bad service with this company over the past couple of years. I will never use them again.

3.6 Mediocre

SUV

Apr 3 2016

Don't Rent from them

Cons: They gave me a filthy car that was full of dings. Stains on the seats and dirty inside. I went back and asked for a different car, and I got a slightly better car. No apologies. I had it for a week. I had tried to amend my reservation for 3 days and no one ever answered the phone. The tire pressure light was on, so they never looked, or cared. I was told to call back the next day, so they could amend my reservation. I spoke with some one who said they would call me back in 20 mins, and never did. I called back the next day (day 3) and finally got some one who could help me. When I returned the car, there wasn't any one in the lot to return it to. I had to walk around for 10 minutes before I could return the car. This at an airport return lot. They have been bought out by a company who is running them into the ground. Go else where!!

4.0 Mediocre

Full-size

Apr 2 2016

Not pleased

Cons: They didn't have any cars available. Evidently they were sold out. I'll continue using Kayak of course, this was the first and only time I've reserved a vehicle through Kayak and not been able to access a vehicle. Fortunately I was able to rent a vehicle from nearby competitor, at a somewhat higher price. I'm curious how this happened, as I'm sure you are. Word...

10.0 Excellent

Economy

Mar 29 2016

Pros: We got a good value for our money

Cons: Didn't like being changed for extra driver per day

10.0 Excellent

Full-size

Mar 27 2016

Cons: Agent was great, no nonsense, no pressuring upsell

2.0 Poor

Full-size

Feb 21 2016

no car when arrived after booking months in advanc

Pros: Dollar - the car company in the next kiosk took pity on me at 11:30 PM on Sat. night and gave me a car at the same prce - boy was I lucky! The Dollar car was very excellent and so was their service. Again - very lucky that they were next door and gave a great deal!!!

Cons: When I arrived at the desk - the agent said she had no cars left! Never had that happen! I would say at least 6 people that were renting were in a similar situation!

5.6 Okay

Intermediate

Feb 21 2016

OK, part good, part not so good.

Pros: Price and value. The car itself was new and good quality. Rental shuttle service at the Sunport is shared with all agencies, and the service and schedule are poor.

Cons: Had to get a second pre-drive inspection due to weak documentation of existing damage. The deposit policy was unusual and not previously disclosed, and proved to be a pain. Pickup was slow for a variety of reasons.

3.6 Mediocre

SUV

Feb 8 2016

Cons: said i was renting a jeep Cherokee and got something completely different, no 4x4 and then had to extra 400$ to get what i needed was very disappointed

10.0 Excellent

Standard

Jan 14 2016

excellent experience

Pros: the price was fantastic! the car was great. got great mileage.

Cons: not a thing!

10.0 Excellent

Full-size

Dec 7 2015

Pros: All good, thanks!

10.0 Excellent

Economy

Dec 7 2015

It was great

Pros: Easy and cheap.

Cons: Nothing

10.0 Excellent

Full-size

Nov 30 2015

Pros: the staff at ABQ were very helpful especially the ladies at the counter.

8.4 Excellent

Full-size

Nov 25 2015

Great car, great price, but smokey

Cons: After we drove away we began to smell and feel the effects of a car that had been smoked in and covered up by air freshener. As my wife and I are both very allergic to cigarette smoke, we had to drive the whole trip with the windows down or cracked enough to let in fresh air. The good news is Advantage gave us 20% refund upon out return and lodging our disappointment.

8.0 Good

Full-size

Nov 13 2015

Good clean cars but the insurance is to high!

Pros: Clean car!

10.0 Excellent

Standard

Nov 3 2015

Pros: I like to the Space and the gas mileage impressed with how far I got and only had to fuel up once

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