Reviews for Alamo in Norfolk
- All reviews 100%
Based on 88 reviews
Sep 20 2017
Cons: Too many hidden fees! Didn't tell us the cost of a second driver. Too long a wait in line. Will never use you again.
Sep 19 2017
Ford Focus - 1 or 2 cars we rented for this trip
Pros: The gentleman checking us in was wonderful - having 2 cars reserved for rental and being patient while our daughter arrived from a different flight, he was flexible and worked with us to get us as close to the reservation price as possible. Because we were renting 2 cars with full Alamo insurance, he waived the extra driver fee. Read the negative part and then I will tell you how this issue resolved: when our daughter turned in the car, the price was exactly what we had expected.
Cons: The shock when we received notice that we were being charged $70 more than we had contracted. I called the day before rental return to ask for the car return time to be extended 3 hours. The call center person began telling me how extra fees were going to be added on for the extra driver (which had been waived at the airport). After 1/2 hour with 2 different people on the Alamo contact number (listed on the contract), I asked to speak to a manager, or the 2nd person's boss. They gave me the Alamo airport desk phone number, which when called, rang for a long time without either a message or person answering it.
Sep 17 2017
Cons: Name myrtle
Sep 5 2017
Pros: People at car return were extremely pleasant and helpful.
Aug 26 2017
Pros: Overall I was very happy with my experience at Alamo. Friendly customer service. Easy pick up and drop off.
Cons: The outside of the car was filthy. Inside was fine.
Aug 24 2017
Excellent customer Service
Pros: Everything was great! Larger vehicle than we expected! Best value on the internet.
Aug 7 2017
Stellar Customer service
Pros: Alamo's customer service was warm, approachable, and personable. I felt like I belonged and will return with business for future rentals. Thank you.
Cons: She was capable and did a great job of handling the work station by herself, but I felt one extra worker would have maximized your performance from your division of labor while not over stressing your current stellar employees.
Jul 24 2017
Norfolk Alamo Sucks
Cons: No shuttle service upon return, I had to walk approx 2 blocks with bags to check in for flight.
Jul 10 2017
Pros: Customer service was great. Even got a free upgrade to a truck. Turned the car in 20 minutes late and didn't get any extra charges. 5 stars!
Cons: Nothing. Good price, product, and service
Jul 6 2017
Pros: Car handles nicely and had all the room I needed
Jul 3 2017
Pros: I had to change my drop off location midway through my travels and the customer service rep was so helpful he not only was quick in making the changes but he even took the extra time to help me figure out the closest location to where I was going. And the rate change was much lower than I feared it would be. So glad I chose them.
Jun 18 2017
Cons: That I get charged so much for being under 25. Apparently I'll mature greatly in the next two months before my 25th birthday.
Jun 16 2017
Barely used the car; I will use a cab next time for this trip.
Pros: Picking up and dropping off the car and Alamo service was fine. The car did the job, but the reality is that given the conference obligations and ease of getting around a bit in Norfolk, the cost of the vehicle and parking fees far exceeded the value of having a vehicle. Alamo is not responsible for this, but I have to be fiscally responsible for our department. The use of common taxis and public transportation will take care of our transportation needs if this same situation presents itself.
Cons: This is certainly not a reflection of Alamo, but for this particular trip and this particular destination it is much better for me to take a cab to and from the hotel from the airport. The rental costs and the corresponding parking fees far exceeded the costs associated with the cab fare to and from the airport. With the electric rail line in Norfolk and ready access to amenities near the harbor, a vehicle is not needed.
Jun 12 2017
Pros: Customer service was excellent.
Cons: Car smelled a bit, and was a little pricey for what it was.
Jun 10 2017
Pros: Lane assistance & adoptive cruise control made for a great experience
May 28 2017
Pros: The staff at the Norfolk airport were friendly.
Cons: The intermediate rental was more like a compact. A Hyundai Accent is not an intermediate size car.
May 8 2017
Pros: Easy pick up at the airport. Prepaid was easy. Clean fresh smelling car.
Cons: They ran out of the car I paid for and was given a alt I would not have chosen. Waste of money for the upgrade. Drop off was confusing and rental return worker refused to give me a receipt. Still don't even know if I was checked in or not.
Apr 27 2017
Pros: The rates were the cheapest and customer care was very helpful. Will definitely be using again. We gratefully appreciated the 10% discount for military personnel.
Cons: The hire car had no windscreen wash and was low on engine coolant. Knowing the car journey was a lot of miles I already planned ahead and it was a good job I had my own as I had a few days in norfolk.
Apr 25 2017
Pros: Car was nice
Cons: Jacked up the rate because my flight was delayed by a day. Went from a 100 dollar rental to a 350 dollar rental
Apr 16 2017
Pros: Serviice was what you would expect. Had to wait a little bit to pick up the car as there were quite a few other customers waiting (maybe because it was spring break) and they had to clean our car. Otherwise the whole experience was positive and I would not hesitate to use again. The drop off was much quicker.
Cons: Had to wait a while (approx 10 minutes) to pick the car up and then another 10 minutes or so for it to be cleaned.
Mar 23 2017
Pros: The vehicle was in great shape. This mid size SUV really surprised me with how good of gas mileage I was getting. I was primarily on the highway, but between all of my driving, I averaged 36 mpg. I couldn't believe at times I was getting over 40mpg.
Mar 21 2017
Pros: The car ran well and picking up and dropping off was fine.
Cons: I did not realize that the car only had 3 doors and a hatchback. I had never seen a car that did not have a passenger door on the drivers side but had one on the passenger side. Not good with 4 adults in the car.
Mar 12 2017
I wish all rentals were this easy
Pros: Staff seemed eager to help, a rarity it seems in todays day and age
Jan 16 2017
Great customer service!
Pros: Easy pick up and drop off in Virginia! Pleasant employees! Not trying to oversell
Jan 15 2017
Cons: This company did not allow me to use my debit card to pay for the rental but allowed me to use it to book the vehicle. Straight up stupid. Seemed like the old bait and switch or something hinky this way comes. I will talk unfavorably about you for the rest of my days.
Dec 20 2016
Pros: The costumer service was awesome
Cons: I liked my experience
Dec 19 2016
Cons: Transmission seemed sluggish on this small Ford with 28K miles. Fuel mileage was good and the car was clean and nice. Rental agent was a bit pushy on the extra insurance. Return agent was quick and nice.
Nov 30 2016
Pros: Great service at check in and checkout, quick and efficient.
Cons: could have been cleaner outside, but clean inside..
Nov 28 2016
Can't beat it
Pros: The price for a long holiday weekend was unbeatable, I got a free upgrade to a more comfortable car and with good fuel economy.
Cons: The exterior of the car was washed prior to my rental, however, I would have preferred the interior be cleaned better and left the exterior dirty.
Oct 29 2016
Pros: Everyone was very helpful the car was ready for pickup no problems at all the entire 2 weeks.
Cons: I like everything about the vehicle
Oct 23 2016
Pros: Customer Service
Cons: Taxes That Are Charged And Not Quoted At Purchase
Oct 20 2016
Pros: The car drove well..was clean and great on gas!
Oct 19 2016
They called and cancelled the Thursday before I wa
Cons: The rental company called me to tell me that they did not have a car available for pickup on Saturday late Thursday afternoon. I was unable to get another rental in the area. He told me that the insurance companies had rented all of the cars. I believe I made the reservation on the Tuesday before Saturday pickup and they also had a car available on their site at that time. I had prepurchased rental insurance on Kayak which issued me a refund when I called and let them know that the car rental company had cancelled my reservation.
Sep 30 2016
Sep 22 2016
Pros: The staff was friendly and apologetic even though they had virtually no cars.
Cons: The delay in getting a car was so long and unknown that we had to cancel with Alamo and get a car from another vendor.
Sep 20 2016
Pros: Access to car was fast and easy.
Cons: My rental in Norfolk took a bit to pull up in the system. Had to wait about 20 mins until I actually got the car.
Sep 16 2016
Pros: Fast service, efficient, and a nice car! Staff was friendly. No line.
Sep 10 2016
Another great Alamo rental in Norfolk
Pros: They never fail to be the fastest, lowest priced.. And often if I can't add my discount to my rental, they simply offer to upgrade me... And I'd rather have that, as I rent full size anyways. And I have seen the rental car return guy there at the airport.. He always does a great job. Next time I'm going to get his name, as he is way to professional and happy and thorough Before the sun comes up! Fast service, great cars.. Low price!!!
Sep 6 2016
Pros: I liked the car that I was able to get for my rental.
Cons: The wait time it took. I had to wait around an hour to finally get a car on the level of what I paid for. They more than made up for it in the end
Aug 29 2016
Toyota Camary Rental
Pros: The Alamo staff was very helpful and friendly. They got me out and on my way in reasonable amount of time!!
Aug 21 2016
No issues. Great rental.
Pros: Ability to drop in another location from pickup.
Jul 19 2016
Pros: The service received from the National/Alamo representative at the Norfolk International Airport. He was a tremendous help.
Cons: Nothing to report.
Jul 15 2016
Took too long
Pros: Was given a ride to airport by one of their employees.
Cons: There was no wait in line but it still took about one hour from reaching the desk to driving off the lot despite having a reservation in advance.
Jul 5 2016
Pros: The car got great gas mileage.
Cons: When I arrived to pick up the car, I was the first customer. Three other customers entered a few minutes after me. I was the last customer to get my car AND I HAD A RESERVATION! I don't and could not figure out why the clerk had to manually enter my information when it was there in the computer already. When she finally got herself together, it took forever for her to bring the car around. This whole ordeal inconvenienced me because it delayed my travel time.
Mar 9 2016
Pros: Was EXCELLENT at the car pickup location.
Cons: Hours posted on website said location closed at 7 p.m., but in reality it closed at 6 p.m. This was a MAJOR problem, but they let me in at 6:12 p.m., because I had a confirmation umber, even though they were closed and the doors were locked. If they had not already been gone, we would have been without a car or a place to stay that night! They said they had changed their hours several months ago, and the info still had not been updated on the website.
Jan 12 2016
Easy drop off
Pros: Very convenient drop off on Naval Station Norfolk!
Dec 2 2015
Go KAYAK! Not so much for this Alamo location
Pros: Great value through KAYAK. Goooooooooooo KAYAK!!!!!!!!!!! Outstanding online interface with KAYAK. Sooooo simple! The rental location honored the deal through KAYAK. Often, I find that I have to speak with at least a shift manager to get a website deal honored. Comfort of the vehicle - unbelievable difference with one level upgrade to large SUV.
Cons: No issues with KAYAK - location of rental location only. Qualify this that I picked up the car on the day before Thanksgiving: Vehicle was not detailed!!!!!!!!!! Exterior was dirty on delivery and there was trash under two of the seats. Training level of the people at the rental location (Alamo/Enterprise) in using their dual computer systems required 25-30 minutes to complete. That is in addition to the time that I spent in line getting to the counter. Food for thought in using this location in the future. I will bypass this Military Highway location for future rentals no matter how much cheaper they are. I have addressed this with the folks at the location and Alamo Corporate and received sincere apologies, yet I have no assurance of changes.