Dollar Car Rentals in Norfolk from $24/day

2.0 Poor

Full-size

May 31 2017

Cons: nothing agreed upon happened, the staff was very rude and i didnt not recieve my rental car. to make matters even worse I was unable to make it to my destination.

3.6 Mediocre

Economy

May 30 2017

Not what I was told

Pros: Car was compact, but not what I requested.

Cons: Car type was not what I requested, they continually try to push me into upgrading to a bigger one. Maintenance light came on frequently, they told me not to worry about it. Final payment and it up being over $100 over the quote because of hidden fees that they promised we wouldn't be there. Car rental drop off location was quite the walk away from the actual terminal all with no offer of a ride or help with any of the bags at all. Would never use again

4.0 Mediocre

Compact

May 11 2017

No one home

Pros: There was a man there who told me where to leave the car and drop the key. The drop was close to the terminal.

Cons: I was uncomfortable about not having an agent to confirm my final billing. After the experience in Miami I was fearful of additional over charges.

2.0 Poor

Standard

Mar 27 2017

Rental car

Pros: Price

Cons: Couldn't get no car

8.0 Good

Standard

Mar 27 2017

Overall pretty good

Pros: Car was clean. Had a shuttle waiting at Dropoff to take take me to arrivals. Dropoff very easy. Car was comfortable.

Cons: When I arrived, I had to wait for a car to be available. Waited maybe 20 minutes - not horrible, but still.

10.0 Excellent

Full-size

Feb 27 2017

Pros: Easy process of pick-up and return. Cleanliness of the vehicle.

Cons: We didn't like the fact that the vehcle or similiar one advertised was not what we received. Also, it would be helpful to have an attendant familiarize renters with operation of the key features of the vehicle. Additionally, there needs to be directions displayed at the airport for the location of the rentsl car office

8.0 Good

Standard

Feb 19 2017

Cons: The rental was to expensive.

2.0 Poor

Standard

Feb 19 2017

I returned the vehicle and rented elsewhere

Pros: The customer service agent was very aggressive in trying to get me to pay for an EZ pass I did not need. I also declined company insurance and a navigation system. He did not like this and became really rude. I expressed to him that I had insurance with USAA and I have navigation on my phone. He said "fine" and gave me a smaller vehicle after he had said I could get a midsize (I perceived it as retaliation for not getting the add-ones he insisted I paid for). I was willing to pay extra because I needed the space for my luggage. After seeing that he gave me a Kia Soul (smallest vehicle) I did not feel like spending another 30 minutes being talked down to so I simply asked to return the vehicle. He continued to be rude and give me an attitude, but thankfully there are other car rental places at the airport and I was able to rent a vehicle from another company. I will not use this place again. The cheap price is not worth the trouble or stress.

Cons: The customer service agent was very aggressive in trying to get me to pay for an EZ pass I did not need. I also declined company insurance and a navigation system. He did not like this and became really rude. I expressed to him that I had insurance with USAA and I have navigation on my phone. He said "fine" and gave me a smaller vehicle after he had said I could get a midsize (I perceived it as retaliation for not getting the add-ones he insisted I paid for). I was willing to pay extra because I needed the space for my luggage. After seeing that he gave me a Kia Soul (smallest vehicle) I did not feel like spending another 30 minutes being talked down to so I simply asked to return the vehicle. He continued to be rude and give me an attitude, but thankfully there are other car rental places at the airport and I was able to rent a vehicle from another company. I will not use this place again. The cheap price is not worth the trouble or stress.

10.0 Excellent

SUV

Feb 6 2017

Friendly

Pros: Much appreciated the helpful and friendly person at the counter.

5.2 Okay

Standard

Nov 24 2016

The kia rio is the most uncomfortable car i ever r

Pros: Easy check in and checkout.

Cons: Kia Rio is a buckboard, uncomfortable and loud road noise. Thanks for Xm radio.i do not recommend these cars to anyone.

10.0 Excellent

Economy

Sep 28 2016

Pros: There was nothing to dislike, all very positive

8.4 Excellent

Full-size

Sep 27 2016

Surprised

Pros: Reserved a full size car, but received a SUV. Nice surprise.

Cons: The attendant at the counter when we received our vehicle seemed as though she would have preferred to be anywhere else. She was not friendly and was very short and less than accommodating with my questions.

10.0 Excellent

Full-size

Sep 1 2016

Great on all accounts

Pros: Super value!

3.2 Mediocre

Full-size

Aug 26 2016

Dirty!

Cons: The car was dirty and the previous renter had smoked in the car. It smelled aweful when it sat in the sun.

2.0 Poor

Economy

Aug 22 2016

Overcharged and unhelpful

Cons: We were overcharged for an additional driver. When I reached out to them to point it out, it took forever for them to get back to me and they wouldn't refund my money. They also couldn't even correctly identify where I rented the car. It just goes to show how sloppy they are and how little they care about their customers. They made a mistake and I'm out almost $100 for it and they won't do anything about it. It might be that their system is so bad that they can't even keep track of their mistakes to be able to fix them. But, to sum up: terrible customer service, overcharged by a lot, will never rent from them again.

7.2 Good

Standard

Jul 4 2016

Pros: Quick return the attendant was very helpful and courteous.

Cons: Smell of car could have been better. Maybe windows were let down and it rained. The wait line excited 30 minutes. The intermediate or similar really meant compact.

2.0 Poor

Standard

Jun 5 2016

Never with Dollar ever again

Pros: Quick to get the car and no one was in line

Cons: Car was very dirty. Crumbs everywhere and stained seats. I called the customer service rep to let them know I was running 2 hours later he said its 2.50 each hour your late to return which I was fine with. I get my bill this morning they charged me for a full extra day and added fees totaling to $67 more than what I was supposed to pay. Never with Dollar again.

3.6 Mediocre

Compact

Nov 15 2015

BEWARE

Pros: The staff was professional and the agency opened earlier than others.

Cons: The class of car reserved was not available and the practice appears to be a downgrade and the hope the consumer is unaware. Little league for an airport location and I'd actively avoid this location provided other options were available. The upgrade I ended up paying extra for was a smoke smelling vehicle with 60k miles but not bad on gas.

2.4 Mediocre

Intermediate

Oct 13 2015

No cars when we checked in

Cons: No cars available when we checked in and they didn't know when the car would be available, so we were stranded in the airport while we waited at least an hour. We returned the car full an they still charged us for gas. We still have to call and get them to remove that charge.

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