Dollar Car Rentals in Norfolk from $22/day

10.0 Excellent

Full-size

Sep 1 2016

Great on all accounts

Pros: Super value!

3.2 Mediocre

Full-size

Aug 26 2016

Dirty!

Cons: The car was dirty and the previous renter had smoked in the car. It smelled aweful when it sat in the sun.

2.0 Poor

Economy

Aug 22 2016

Overcharged and unhelpful

Cons: We were overcharged for an additional driver. When I reached out to them to point it out, it took forever for them to get back to me and they wouldn't refund my money. They also couldn't even correctly identify where I rented the car. It just goes to show how sloppy they are and how little they care about their customers. They made a mistake and I'm out almost $100 for it and they won't do anything about it. It might be that their system is so bad that they can't even keep track of their mistakes to be able to fix them. But, to sum up: terrible customer service, overcharged by a lot, will never rent from them again.

7.2 Good

Special

Jul 4 2016

Pros: Quick return the attendant was very helpful and courteous.

Cons: Smell of car could have been better. Maybe windows were let down and it rained. The wait line excited 30 minutes. The intermediate or similar really meant compact.

2.0 Poor

Special

Jun 5 2016

Never with Dollar ever again

Pros: Quick to get the car and no one was in line

Cons: Car was very dirty. Crumbs everywhere and stained seats. I called the customer service rep to let them know I was running 2 hours later he said its 2.50 each hour your late to return which I was fine with. I get my bill this morning they charged me for a full extra day and added fees totaling to $67 more than what I was supposed to pay. Never with Dollar again.

3.6 Mediocre

Compact

Nov 15 2015

BEWARE

Pros: The staff was professional and the agency opened earlier than others.

Cons: The class of car reserved was not available and the practice appears to be a downgrade and the hope the consumer is unaware. Little league for an airport location and I'd actively avoid this location provided other options were available. The upgrade I ended up paying extra for was a smoke smelling vehicle with 60k miles but not bad on gas.

2.4 Mediocre

Intermediate

Oct 13 2015

No cars when we checked in

Cons: No cars available when we checked in and they didn't know when the car would be available, so we were stranded in the airport while we waited at least an hour. We returned the car full an they still charged us for gas. We still have to call and get them to remove that charge.

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