Reviews for Thrifty in Norfolk
- All reviews 100%
Jul 1 2017
Ran out of cars
Cons: We arrived to find out they were out of cars. They had us wait for 30 minutes (telling us it would be a 10 minute wait) and then finally I asked if they had ANY cars available. They had a compact. We had paid for a full size. They didn't give us any money off the rental, only added a second driver. I will not return to Thrifty, Dollar, or Hertz after this experience (all affiliates).
Mar 18 2017
Pros: Nothing at all
Cons: They were shitty never go to them again
Mar 6 2017
The rudest customer service at pick up
Pros: The drop off customer service was great! The car rental rate was great for a quick weekend rental.
Cons: The lady that I picked up from should be fired and find a job in something that does not interact with people. I am a business owner and would be ashamed to have her be the face of my company. I tend to pay more attention than my fiance, but when he complained about her attitude to me...I know it was terrible. No smile, no hello, short rude, no eye contact. Not even a thank you. The cars start and go was very jerky, like the transmission was slipping.
Feb 26 2017
Lacking customer service
Pros: The car was clean and handled well.
Cons: There was no one at the thrifty counter when I walked up, but a sign told me to go to another counter. I reserved a "special" - which was a compact or larger - hoping I would have some choice. The guy at the counter didn't talk to me at all and basically just flung keys to me. When I went to actually get the car, no one was there. The car showed some pretty bad scratches but there was no one to show or tell, so I had to document them on my phone (just in case). I guess the car was a compact, but it was so small I would have said it was an economy.