Reviews for Payless in Norfolk
- All reviews 100%
Sep 12 2016
Poor driver service
Pros: Did not help with luggage.
Cons: The policy that automatically charges for full take of gas is potential ripoff. When told I filled myself clerk did eliminate the charge
Sep 10 2016
Not impressed w online estimating, or sneaky invoi
Pros: Staff was courteous. Transfer shuttle staff was absolutely excellent
Cons: Needed and selected good sized car for 4 people w luggage. Norfolk VA presented smaller car not meeting the class size. I asked for one meeting the class size. They re-wrote entire reservation. Kayak estimate for rental period was ballpark correct at approx. $141. But Payless layered on $100. in extras, NOT including declined insurance options, self-paid tolls, or declined prepay gas options. Net bill was about $87.00 dollars over online kayak estimate, over 60% higher. This was a disappointing experience, having done this online to get a reasonably good expectation of cost.
Sep 5 2016
Cons: The car was a little rough and not very clean.
Aug 8 2016
Cons: The area was hidden. The price and car I requested online was not the same. I asked ahead of time about using a debit card because I do not own a credit card. When I got there, there were details left out about using the debit card. I ENDED UP NOT GETTING A CAR.