Reviews for Payless in Norfolk
- All reviews 100%
Oct 17 2016
Pros: I like the price, I like the car, it was very comfortable. When I returned the car the staff was very helpful and patient.
Cons: I didn't like when I picked up the car initially. The clerk was not personable. she just told me to initial certain places without explaining what I was initialling , it added extra fees to the bill I had already reserved it online and declined the things she had me initialling. I was charged two holding fees of $ 200 totaling $400 which caused a return check and a fee charged to my account of $29. I was very disappointed with the service when I pick the car up the staff was not concerned when I called her back to let her know what had happened. Had an OH WELL, attitude.
Sep 12 2016
Poor driver service
Pros: Did not help with luggage.
Cons: The policy that automatically charges for full take of gas is potential ripoff. When told I filled myself clerk did eliminate the charge
Sep 10 2016
Not impressed w online estimating, or sneaky invoi
Pros: Staff was courteous. Transfer shuttle staff was absolutely excellent
Cons: Needed and selected good sized car for 4 people w luggage. Norfolk VA presented smaller car not meeting the class size. I asked for one meeting the class size. They re-wrote entire reservation. Kayak estimate for rental period was ballpark correct at approx. $141. But Payless layered on $100. in extras, NOT including declined insurance options, self-paid tolls, or declined prepay gas options. Net bill was about $87.00 dollars over online kayak estimate, over 60% higher. This was a disappointing experience, having done this online to get a reasonably good expectation of cost.
Sep 5 2016
Cons: The car was a little rough and not very clean.