Reviews for Budget in Norfolk
- All reviews 100%
Sep 12 2016
Pros: It was unclear where to pickup the car. It was not at the airport, but a cab ride away. By the time I got there it was closed. Only the kindness of the staff there allowed me to get a car after they had closed the office.
Sep 11 2016
Wrong till the end!
Cons: The drop off time was 2pm and because we had to change which credit card the purchase went on because they wouldn't accept the right one in Colorado... We got to the right counter at 2:31 a day early, where the lady at the counter informed us that we would be charged $249 for the hour even thought they have a 29min grace period and we missed that by 2min... My husband has managed to pack the van, despite having a passenger van and having to move seats around and play Tetris to get almost everything in. Then did his best to travel almost 2k miles from Colorado to Virginia and did it all in two and a half days to find out we were 2min late to not be charged was enough to bring me to tears! After talking to the last at the counter, getting shuffled around customer service and billing we got a whole 100 back of the 249. We will never rent from Budget again. I am a business owner myself and that is no way to do business!
Sep 7 2016
Cons: I was charged more than I was quoted and when I brought it up I was told the quote was wrong. Probably not going to use kayak or budget again any time soon.
Aug 2 2016
No issues pick up your vehicle and go
Pros: Customer service was great
Cons: Flight was canceled so I could not pick up the vehicle I originally wanted