Reviews for Budget in Norfolk
- All reviews 100%
Jul 27 2017
Not what I expected
Pros: I paid for an upgrade to a medium -sized car and ended up with a Hyundai Accent. The Toyota Corolla I rented from Alamo for the previous four days was a much nicer car. Very disappointed in the car selection by Budget.
Jul 26 2017
Very Poor Customer Service
Cons: The Budget Counter wasn't even open or staffed. Just a sign sending customers to Avis which therefore had approximately 25-30 people in line. After 45 min in line I wasn't able to get a car of choice within my rental class and the car they did give me was gone by the time we arrived at the next Avis check point. There young woman at that check point was rude and had zero customer service skills.
Jul 8 2017
Gave us a great truck for no extra.
Pros: Loved the truck for the beach.
Jun 21 2017
Pros: We were never told the the rental would be located off the airport property. When we went to the Budget desk at the airport terminal they said in order to get the same car at the terminal it would cost us 3 times the original cost. We paid it and then when we returned it they made us return it to the off airport location
Cons: See above. We want a rebate of our money.