Reviews for Budget in Norfolk
- All reviews 100%
Apr 28 2017
Pick Up and Drop Off were stressful
Cons: When I went to go pick up the vehicle the lady was very rude and evidently didn't log the rental in their computers and just hand wrote everything, so when I dropped off the car they weren't able to process a receipt after a lot of confusion. I had to walk back to the Terminal to the Avis kiosk (I guess it's shared?) and they still couldn't sort it out. To date I don't know how much was charged for this rental and haven't received any kind of email receipt or notification.
Apr 18 2017
Pros: I had an error in my bill, being charged for an extra hour when I was actually in ahead of the required time. After going in the airport to an agent she quickly corrected the problem.
Apr 13 2017
Got $20 next rental and apologized
Pros: Apparently IAD does this all the time and ORF has to sort out their mess and damaged cars.
Mar 11 2017
Rental from Norfolk airport
Pros: I liked the price I payed.. Great value..
Cons: I didn't like how short the customer service lady was..and I wanted a full size vehicle and I was given a mid size car..