Reviews for Hertz in Norfolk
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Mar 17 2017
Car was great but company policy a little scewed
Pros: I had a Camry originally for a road trip from va to FL. I received a discounted upgrade to a 2016 charger . The car was great. Clean, fast, accessorized.
Cons: Once I got to my destination I parked the car and went to sleep. Got up in the am to go return the charger and 1 tire was flat. I changed it out for the spare in the driveway and called hertz to let them know. They said if you can safely bring it in do so. So I did. When I was at the counter the attendant informed me if they could not plug the tire I would have to pay for it. I was kinda shocked. How did that make any sense. I ran over a nail on the high way. It was out of my control. This put a bad taste in my mouth for hertz.
Mar 3 2017
Great deal but some policies were troublesome.
Pros: Great value. Personnel at drop-off very helpful and friendly. Very good gas mileage. Much to my surprise my bill was reduced for the days I scheduled but did not use!
Cons: Hertz wanted to charge an additional $13.50/day to authorize a second driver. If I am using my own insurance I don't think there should be any charge for a 2nd driver. Apparently the pick-up agent was instructed to push for an expensive upgrade. This was quite annoying. Anyone who orders a Chevy Cruze is unlikely to want a 350 HP Mustang or an expensive vehicle with leather seats. It would be nice to have 2 keys rather than just one. The second key would not need to be electronic.
Mar 2 2017
Exactly What I Needed!
Pros: Great deal on a weekly rental. Certainly the best deal on the market!!
Feb 22 2017
Good car but slow check in
Pros: Normally I do not rent it hurts because their rates are much higher than everyone else. However in this instance through kayak The rate was pretty good and I ended up with a brand new Toyota SUV. But typically hurts is not competitive in pricing
Cons: Basically the staff at the counter seem to take way too long to get my reservation processed and a contract issued. Probably took 15 minutes