Reviews for Hertz in Norfolk
- All reviews 100%
Jun 22 2017
Cons: When we arrived at the airport after our flight was delayed 3 hours we found out the place closed at 6pm even though we had contacted hertz that we would be late. We rented another car from national
Jun 11 2017
Pros: The sales woman was very friendly and thorough
Jun 10 2017
Cons: Even though this is toted as an airport drop off pick up, it is not. It is offsite and Hertz does not provide any shuttle service at all. You must taxi or Uber your way to and from the airport. Not what we were looking for in an airport pick up Rent-A-Car. The price didn't stick either, they ended up charging us more at the end which I see is true of other reviews I am now reading for this location.
Jun 5 2017
Pros: A pretty good value for the car & price. The car was clean and well taken care of.
Cons: We didn't realize until we were picking up the car that rental location was NOT at the airport. True, it was less than a 5 minute taxi ride, but that was frustrating after a day of travel--please make that more clear on the website. Additionally, when we arrived at the actual location, we were third in line to be helped, by two representatives. One was on the phone for our entire wait, and the other took several phone calls while trying to help other customers. We probably waited 20 minutes before we were helped. Once we were finally helped, it was speedy and simple and clear, but we were already frustrated and unimpressed by that point. Finally, it was not clear when I made the reservation that the location requires a $200 security deposit.