Reviews for Hertz in Norfolk
- All reviews 100%
Feb 22 2017
Good car but slow check in
Pros: Normally I do not rent it hurts because their rates are much higher than everyone else. However in this instance through kayak The rate was pretty good and I ended up with a brand new Toyota SUV. But typically hurts is not competitive in pricing
Cons: Basically the staff at the counter seem to take way too long to get my reservation processed and a contract issued. Probably took 15 minutes
Feb 6 2017
easy and efficient
Pros: Easy, hassle free to pick up - my flight was late and I was a bit frustrated when I picked the car up. Hertz folks were great. Thanks! Easy drop off as well.
Jan 23 2017
Cons: The lady at the pick up was very impolite and looked like bored. I didn't expect such customer service from Hertz.
Oct 30 2016
Pros: The pick up and drop off were quick. I really liked the in car gps system. The car rental is connected to the airport. You do not have to take a shuttle to/from the rental area.
Cons: The car was dirty on the front interior passenger side when I received it. Like something had been spilled on the window and door. It was gross. You have to mark any blemishes on the vehicle without a rep present. I took pics in the event there was a problem. The car drove a little rough.