4.0
Car was clean. But person at added expensive add ons without explanation. Costing me an extra $100.00!Reviewed Oct 18 2023
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10.0
Pros:Staff at the counter was very friendly and helpful, they just didn’t have very many people working so the line moved a bit slowly.Cons:Vehicle had no upgrades whatsoever (no moonroof, no push to start).Reviewed May 26 2021
review from![kayak]()
8.0
Pros:Very efficient desk staff and return processCons:Vehicle was not ready for pickup; waited 40 minutes for itReviewed May 17 2021
review from![kayak]()
8.0
Cons:The reservation agent charged me two extra hours (almost a full day's rate, three hours would have been a full day's rate). I was unaware I was a little more than an hour early, I had made the reservation a month and a half ago. When I noticed the total amount was more than what was on my reservation paperwork I was told it was because I was early. When I said I could go have lunch and come back in an hour the agent replied she's already opened the reservation and couldn't change it now. She said she could only cancel the reservation and that I'd be free to make a new one. This was during the covid car shortage and they were turning away people due to the shortage of cars and the cars that were available were renting at a premium. I know canceling a reservation is not the only option unless it is a new company top down policy.Reviewed May 3 2021
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8.0
Pros:The car was an upgrade from what I reserved due to unavailability, and it was a nice car.Cons:Someone had smoked in the car and it needs to be cleaned better.Reviewed Apr 5 2021
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10.0
Pros:Car was clean, process was easy.Reviewed Apr 4 2021
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2.0
Pros:Alamo didn’t honor my rental agreement. They were out of cars I had to get a cab- call the next day- they wouldn’t book me a car for my original agreement- I had to rebook for more $$$ and one less day.Reviewed Mar 29 2021
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4.0
Pros:Car was relatively clean. Drop off fine.Cons:Waited in line 50 minutes for pick up. Reserved a mid-size SUV but ended up with a compact. They only had a few cars to choose from by the time we got to the front of the line - Small compact, 15-passenger van, or a Camaro. Price was not adjusted for smaller vehicle. Line was disorganized and could have been more efficient if staff paid attention to how people were lining up.Reviewed Mar 27 2021
review from![kayak]()
10.0
Pros:The car I got matched very closely the car model that was advertised. Price was pretty good.Cons:Yes, I'm always in need of improved pricing as a regular customerReviewed Dec 2 2020
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9.2
Pros:Staff was super friendly, process was quick. Best price.Cons:Our rental reeked of pot. Asked for a different vehicle and none was available.Reviewed Nov 17 2020
review from![kayak]()
2.0
Pros:Not at all. They had my reservation but they did not have a car and they had no car for me and may no effort and could not find a car for meCons:They could’ve had a car for the car I reserved! I was left high and dry!Reviewed Oct 20 2020
review from![kayak]()
9.2
Pros:Vehicle was very clean.Cons:Instruction for unattended drop off.Reviewed Jul 27 2020
review from![kayak]()