Reviews for Dollar in Palm Springs
- All reviews 100%
Sep 17 2017
Easy as Pie
Pros: very courteous staff and easy check-out process
Sep 2 2017
Terrible customer service
Pros: not much.
Cons: We had a malfunction with our vehicule and the customer service at the drop off counter was terrible. We were inconvenience with two small children in our car. Had a scary drive back to the drop of location per the emergency line and then got scolded and told by the counter members that I needed to stop and fill up the car before returning the BROKEN car. I wouldn't use dollar again.
Jul 15 2017
Helpful Counter Person
Pros: The guy at the counter at Palm Springs airport on 7/1 was super helpfuL. He offered us the chance to upgrade for minimal cost.
Jul 9 2017
Responding to changing circumstances
Pros: Easy pickup, low pressure upgrade/sales process & well maintained car. Penalty for early return rescinded.
Cons: Standard policy charging nearly TWICE initial rental amount as pentalty for early return vaguely outlined on rental agreement as a "fee for early return". Desk agent flamboyantly rolled eyes, writing "DIRTY" on the keys I turned in for a car I had 12 hours (the vast majority of which the car was parked) driven less than 50 miles, and had not so much as dropped a crumb. VERY specific fuel fill up requirement (submit a time stamped receipt from a gas station within 10 miles of airport). Really?