Reviews for Enterprise in Palm Springs
- All reviews 100%
Based on 59 reviews
Jun 14 2017
We had to wait 3 hours to pick up our car
Pros: They were out of cars. After 3 hours they tried to give us a lower class of car without adjusting the price. They finally gave us a van.
May 24 2017
Cons: Pick up doesn't exist and I wouldn't use the service again given how challenging it is to get from the airport to the car service.
May 2 2017
Pros: They were very helpful and helped me upgrade to a nicer car. Drop off was super quick and the shuttle was waiting. Best car rental experience I have had
Mar 18 2017
Cons: Needed more help @ drop-off. The car sounded like a bearing going bad
Mar 14 2017
This was a terrible experience
Cons: Office was closed even though I had called earlier in the day since my flight arrived close to the time the office would be closing. I took a taxi to a second loction & they were not helpful. I ended up renting from Budget.
Mar 12 2017
Look out for drop off at airport
Pros: Car worked fine.
Cons: Pick up and drop off completely disorganized. 30 cars in line to drop off with only one attendant at Airport. Had to leave the car after 30 minutes. 24 hours and have not received a receipt.
Mar 9 2017
Pros: Personnel were very professional.
Cons: A half hour transpired during the rental process, even though I had reserved online. Very busy and not enough staff to accommodate a timely rental process.
Mar 9 2017
I'm happy with my experience
Pros: Everyone at enterprise was amazing. Very kind. They really cared!
Cons: The tourism charge.. i live across the street, and just needed it for the day while my car was getting fixed.. I don't understand that charge.
Mar 3 2017
Not happy with booking through Kayak.
Cons: Was certain the booking was quoted in Cdn $ but when I picked up car I had to pay in US$
Feb 27 2017
Pros: Friendly staff. Clean, comfortable ChevyTrax. Unlimited mileage. One-way rental option.
Cons: VERY long wait at airport to be escorted to our rental car. Many flights were delayed in arriving; Enterprise check-in counter was not staffed sufficiently. Expensive one-way fee for airport-to-airport.
Feb 26 2017
Overall, a good experience
Pros: The counter staff was nice, thorough and efficient...she walked me to the car, helped me load luggage and told me I could leave the car in the lot until my travel companions arrived later on.
Cons: It took more time than I thought it would to go through the check in process & more time to extend the contract for an extra day. I had heard that it was "high season" in PSP, which can jeopardize the availability of a rental being available. The check in attendant was friendly, though very busy with multiple cars that arrived at the same time.
Feb 25 2017
Pros: My car rental was actually from Hertz thru Kayak so the responses apply to Hertz. Thank you
Feb 20 2017
Cons: First of all they didn't honor the pricing. I got there and they didn't even have a car for me. Secondly I had even called them to confirm and they said no problem we have everything ready for you. They offered me another more expensive vehicle and wouldn't even cover the price difference after they changed the pricing of what I booked at. Will not recommend them to anyone or use this site to book again.
Feb 19 2017
Pros: Friendly, healpfu service and very professional, thanks
Feb 17 2017
PSP just off the airport
Pros: The Enterprise service staff were friendly and accommodating and reimbursed the cost of the taxi from the airport. The pick-up and drop off location is NOT at the PSP airport terminal despite the address being Airport Center Dr. The PSP airport terminal rental location is on Tahquitz Way. The ONLY negative was getting a taxi ride from the airport. Understandably, the taxi driver wasn't thrilled at getting a 7$ fare to drive 1/2 mile when he could get $80 to go to a resort, but our cab driver was a royal jerk about it. Thankfully, Enterprise shuttled us to the airport after we returned the car. All in all, a good rental experience.
Cons: See above.
Jan 13 2017
Pros: Friendly employees, prompt pick up. Clean car.
Jan 9 2017
Good but insurance cost was more than quoted on ka
Pros: We had to pay $50 more for insurance than what Kayak quoted us. This may prevent us from using this service again.
Jan 5 2017
Cons: Not accommodating at all we didn't even end up renting with them. We canceled and when with Hurtz (they were outstanding) !
Jan 4 2017
Cons: Taking a cab to pick up car
Dec 5 2016
Pros: Friendly service, nice to deal with car was there just not clean
Cons: The car was not cleaned both inside and out but could have been a circumstance of a quick turn around. However i feel it should have at least felt/been cleaned on the inside.
Nov 22 2016
Pros: very friendly personel
Cons: had to get a cab from the airport
Nov 22 2016
Not a good location
Pros: The car was nice and clean
Cons: The location is not convenient, you have to take a cab to get there , they didn't open until 8:00 am , our flight left at 7:30 AM, so we had to pay an extra $50.00 to drop it off at the airport Enterprise
Nov 13 2016
There was no car
Cons: The fact I was on a wait list for 6 hours even tho I was confirmed. Never using enterprise again
Nov 11 2016
Pros: The vehicle was great !!! Clean almost brand-new !! The two people that took care of us at the airport in Palm Springs were amazing they went above and beyond to make sure we got our vehicle right there on the spot and honored the other price as opposed to charging us three times as much like the people on the toll-free number want to. Dropping the vehicle off was great to very convenient and very easy.
Cons: When I got to Palm Springs airport at 9 PM and I went to pick up my vehicle I was told that the place closed at 12 PM and then I would have to wait two days Monday to get my vehicle. I went to the enterprise location at the airport and that you people there were wonderful they understand my dilemma they did the right thing and helped us out. If a place as special hours they should let us know straight away so we could make other arrangements. And also not try to charge me more money for the convenience of picking up my vehicle at the airport as opposed to seven minutes away outside the airport
Nov 9 2016
Pros: Convenient location. Clean car.
Nov 7 2016
Pros: The Manager at the Palm Springs airport Enterprise - a woman whose name I wish I recalled - gave me top notch service and even went above and beyond to fix a reservation error I made and found me a car after I was told they were sold out. She saved my trip. THANK YOU.
Oct 15 2016
Cons: Was quoted and purchased on line for $211.00. Upon pick up price went up to $311.00 because you didn't have the car I chose??? Funny! As I delivered to drop off another customer ahead of me was told the same BS story. First and last time for me!!
Oct 3 2016
Pros: It was nice coming out of the hot summer, they were the only car company with a convertible.
Cons: The deceptiveness of their location. The address is on Airport but when the called to confirm they reminded me I would need to take a taxi to pick up the car since there was another Enterprise at the airport which prohibited them from picking up. The car was filthy and all scratched on the outside. No one new how to lower the roof. It was way more of an ordeal than it was worth. I'm a huge Enterprise fan, just not this location.