Reviews for Alamo in Sacramento
- All reviews 100%
Mar 27 2017
Pros: ease of use and good pricing
Mar 21 2017
Pros: We got a great deal with this rental. Car worked out great and was as expected. Drop off was excellent too, fasts and rep was really friendly.
Cons: On arrival/pickup we did not have a good interaction with the rep. He was very confusing, stating that our vehicle did not have 4wd and wanted to upgrade me and charge me more. This was frustrating as I had called prior to booking to try to secure a 4wd vehicle. I decided against the additional upgrade and he still wanted to charge me more $ even though I had already prepaid and looked at me like I was crazy when I told him he prepaid. Fortunately we got in the car and there was a 4wd function as had been advertised.
Mar 8 2017
Less than promised- not a Toyota RAV4 but a 2WD Je
Pros: When our car was unsafe to make it over the mountain pass in snow, a local Enterprise dealer allowed us to drop it off without crossing the mountains. He suggested that we might get a more snow-worthy vehicle from Enterprise, but we did not pursue that and found alternate transportation.
Cons: We expected and needed a 4WD SUV. The car provided at Sacramento was not that, and getting the type of vehicle we expected required an upgrade. So we took what was provided. But when it was time to return the car, the mountain passes required either 4WD or chains and we did not have that. Our rental was billed as RAV4 or "similar"..but similar meant just another vehicle of similar size, not one that performs as well.
Mar 4 2017
Pros: The car was nice and the price affordable. It was only a short shuttle from the airport. The people at the drop-off were also super nice.
Cons: The pickup was not pleasant. My flight had been delayed for four hours and I was sick, so I was exhausted and not feeling well when I arrived since I also had not eaten much all day. I was told the car was going to be driven around the side of the building for me to pick up. They handed me the keys, told me it was some kind of Nissan and didn't say the color or anything. I walked around the side of the building and a BUNCH of cars had been driven up, including a Nissan that was not my car. I couldn't find my car. I had to walk back around the building and the counter staff seemed annoyed I needed help. I was almost in tears at this point because I was so tired. I just needed a little help and kindness. It turned out the car had not been driven up and was across the parking lot. The guy walked me halfway too it then handed me the keys and made a vague gesture before turning back to the building without a word.