Reviews for Alamo in Sacramento
- All reviews 100%
Feb 27 2017
Staff at Location Was Great, Phone Support Not So
Pros: My flight got delayed past the time they were supposed to close. Some of the other rental places in the same building were closed and people weren't able to get their vehicles. Alamo stayed open at least an hour past closing time to help out, and if they minded staying late for work I would have never noticed. Very friendly, great service.
Cons: The phone support was pretty poor. The first lady I talked to before my flight left was friendly and polite, but all she could tell me was "They usually stay open if flights are delayed, but it's Friday night, so it depends..." What does that even mean? Anyway, she said she'd put a note on my rental saying that I'd be arriving late, and she told me to call back as soon as I got in. I called Alamo's main support number again as soon as I landed, but the guy on the phone insisted that they'd be closed since it was a little after their listed closing time. I already knew their listed closing time, I explained, but the lady I talked to before my flight had said they would probably stay open a little later so maybe he could check for me? He gave me a number for the local branch so I could try to call them (apparently he couldn't put me on hold and do it himself because that would've been too helpful). It rang through to voice mail twice, but the message didn't mention Alamo at all. I assume he gave me the wrong number, or maybe I wrote it down wrong (it wouldn't have mattered if he'd just called them for me like a decent customer service person would do). So now I was pretty sure I was screwed. I called back to the main number and got the same guy, and he was totally unhelpful again. All I wanted at that point was anything helpful about what I could do if they were closed (could I cancel, get a discount, sleep on the floor in the rentals building, or what?), but the only thing he told me was "you can go there tomorrow morning when they open." Even if he couldn't help, a little bit of understanding or politeness would've been great, but no such luck. Maybe if I'm being generous it wasn't the worst customer service I've ever had, but if so it wasn't by much. Thankfully the guy didn't know what the hell he was talking about and they were still open so it didn't matter.
Feb 27 2017
Pros: Ez drop off
Cons: Long line to pick up
Feb 5 2017
Pros: I love renting with Alamo because they have good prices plus they don't hold that annoying 200 deposit like all the others do. Why have a credit card if they are just going to treat you the same as a person paying with a debit card
Jan 20 2017
Great CA car
Pros: The car was perfect for the amount of driving we had to do (a lot) and was very maneuverable and had great gas mileage.Easy to use and park! Quick process and good price.
Cons: There was no precheck that we observed when we picked up the car in Sacramento and when we returned it- a door scratch was seen (we had no knowledge). Also I should have asked about tolls.