Book Alamo car rentals in Sacramento

Cons: The windows and mirrors were not very clean.

Cons: On arrival/pickup we did not have a good interaction with the rep. He was very confusing, stating that our vehicle did not have 4wd and wanted to upgrade me and charge me more. This was frustrating as I had called prior to booking to try to secure a 4wd vehicle. I decided against the additional upgrade and he still wanted to charge me more $ even though I had already prepaid and looked at me like I was crazy when I told him he prepaid. Fortunately we got in the car and there was a 4wd function as had been advertised.

Cons: We expected and needed a 4WD SUV. The car provided at Sacramento was not that, and getting the type of vehicle we expected required an upgrade. So we took what was provided. But when it was time to return the car, the mountain passes required either 4WD or chains and we did not have that. Our rental was billed as RAV4 or "similar"..but similar meant just another vehicle of similar size, not one that performs as well.

Cons: The pickup was not pleasant. My flight had been delayed for four hours and I was sick, so I was exhausted and not feeling well when I arrived since I also had not eaten much all day. I was told the car was going to be driven around the side of the building for me to pick up. They handed me the keys, told me it was some kind of Nissan and didn't say the color or anything. I walked around the side of the building and a BUNCH of cars had been driven up, including a Nissan that was not my car. I couldn't find my car. I had to walk back around the building and the counter staff seemed annoyed I needed help. I was almost in tears at this point because I was so tired. I just needed a little help and kindness. It turned out the car had not been driven up and was across the parking lot. The guy walked me halfway too it then handed me the keys and made a vague gesture before turning back to the building without a word.

Cons: The phone support was pretty poor. The first lady I talked to before my flight left was friendly and polite, but all she could tell me was "They usually stay open if flights are delayed, but it's Friday night, so it depends..." What does that even mean? Anyway, she said she'd put a note on my rental saying that I'd be arriving late, and she told me to call back as soon as I got in. I called Alamo's main support number again as soon as I landed, but the guy on the phone insisted that they'd be closed since it was a little after their listed closing time. I already knew their listed closing time, I explained, but the lady I talked to before my flight had said they would probably stay open a little later so maybe he could check for me? He gave me a number for the local branch so I could try to call them (apparently he couldn't put me on hold and do it himself because that would've been too helpful). It rang through to voice mail twice, but the message didn't mention Alamo at all. I assume he gave me the wrong number, or maybe I wrote it down wrong (it wouldn't have mattered if he'd just called them for me like a decent customer service person would do). So now I was pretty sure I was screwed. I called back to the main number and got the same guy, and he was totally unhelpful again. All I wanted at that point was anything helpful about what I could do if they were closed (could I cancel, get a discount, sleep on the floor in the rentals building, or what?), but the only thing he told me was "you can go there tomorrow morning when they open." Even if he couldn't help, a little bit of understanding or politeness would've been great, but no such luck. Maybe if I'm being generous it wasn't the worst customer service I've ever had, but if so it wasn't by much. Thankfully the guy didn't know what the hell he was talking about and they were still open so it didn't matter.

Cons: Long line to pick up

Cons: There was no precheck that we observed when we picked up the car in Sacramento and when we returned it- a door scratch was seen (we had no knowledge). Also I should have asked about tolls.

Cons: The only issues we had were with the hard push to upgrade when we picked up the vehicle, and the price. Nearly $700 for the week felt steep.

Cons: Nothing

Cons: Van was quite dirty inside and out.

Cons: Would not accept my perfectly valid Visa debit card. According to the representative, if I had an airline flight plan they would have. I'm not sure I can have anything but contempt for a company that actively discriminates against local residents.