Reviews for Alamo in Sacramento
- All reviews 100%
Based on 51 reviews
Apr 20 2017
Pros: Nice car with all the latest bells and whistles
Cons: $72 per day is unreasonably high.
Apr 12 2017
Pros: Quick rental process
Cons: Mini van or pick-up truck were the only option. Traveling alone for business these options were not too appealing
Apr 11 2017
Pros: i like the easy of getting the car. the guy that checked us in to get the car was ok. the drop off was much friendlier. the ease at dropoff was very easy. Brian
Apr 3 2017
Cons: Had a smell when we picked up.
Mar 27 2017
Pros: I requested a specific model of car and was able to get it. There was no line at the pickup counter.
Cons: The windows and mirrors were not very clean.
Mar 27 2017
Pros: ease of use and good pricing
Mar 21 2017
Pros: We got a great deal with this rental. Car worked out great and was as expected. Drop off was excellent too, fasts and rep was really friendly.
Cons: On arrival/pickup we did not have a good interaction with the rep. He was very confusing, stating that our vehicle did not have 4wd and wanted to upgrade me and charge me more. This was frustrating as I had called prior to booking to try to secure a 4wd vehicle. I decided against the additional upgrade and he still wanted to charge me more $ even though I had already prepaid and looked at me like I was crazy when I told him he prepaid. Fortunately we got in the car and there was a 4wd function as had been advertised.
Mar 8 2017
Less than promised- not a Toyota RAV4 but a 2WD Je
Pros: When our car was unsafe to make it over the mountain pass in snow, a local Enterprise dealer allowed us to drop it off without crossing the mountains. He suggested that we might get a more snow-worthy vehicle from Enterprise, but we did not pursue that and found alternate transportation.
Cons: We expected and needed a 4WD SUV. The car provided at Sacramento was not that, and getting the type of vehicle we expected required an upgrade. So we took what was provided. But when it was time to return the car, the mountain passes required either 4WD or chains and we did not have that. Our rental was billed as RAV4 or "similar"..but similar meant just another vehicle of similar size, not one that performs as well.
Mar 4 2017
Pros: The car was nice and the price affordable. It was only a short shuttle from the airport. The people at the drop-off were also super nice.
Cons: The pickup was not pleasant. My flight had been delayed for four hours and I was sick, so I was exhausted and not feeling well when I arrived since I also had not eaten much all day. I was told the car was going to be driven around the side of the building for me to pick up. They handed me the keys, told me it was some kind of Nissan and didn't say the color or anything. I walked around the side of the building and a BUNCH of cars had been driven up, including a Nissan that was not my car. I couldn't find my car. I had to walk back around the building and the counter staff seemed annoyed I needed help. I was almost in tears at this point because I was so tired. I just needed a little help and kindness. It turned out the car had not been driven up and was across the parking lot. The guy walked me halfway too it then handed me the keys and made a vague gesture before turning back to the building without a word.
Feb 27 2017
Staff at Location Was Great, Phone Support Not So
Pros: My flight got delayed past the time they were supposed to close. Some of the other rental places in the same building were closed and people weren't able to get their vehicles. Alamo stayed open at least an hour past closing time to help out, and if they minded staying late for work I would have never noticed. Very friendly, great service.
Cons: The phone support was pretty poor. The first lady I talked to before my flight left was friendly and polite, but all she could tell me was "They usually stay open if flights are delayed, but it's Friday night, so it depends..." What does that even mean? Anyway, she said she'd put a note on my rental saying that I'd be arriving late, and she told me to call back as soon as I got in. I called Alamo's main support number again as soon as I landed, but the guy on the phone insisted that they'd be closed since it was a little after their listed closing time. I already knew their listed closing time, I explained, but the lady I talked to before my flight had said they would probably stay open a little later so maybe he could check for me? He gave me a number for the local branch so I could try to call them (apparently he couldn't put me on hold and do it himself because that would've been too helpful). It rang through to voice mail twice, but the message didn't mention Alamo at all. I assume he gave me the wrong number, or maybe I wrote it down wrong (it wouldn't have mattered if he'd just called them for me like a decent customer service person would do). So now I was pretty sure I was screwed. I called back to the main number and got the same guy, and he was totally unhelpful again. All I wanted at that point was anything helpful about what I could do if they were closed (could I cancel, get a discount, sleep on the floor in the rentals building, or what?), but the only thing he told me was "you can go there tomorrow morning when they open." Even if he couldn't help, a little bit of understanding or politeness would've been great, but no such luck. Maybe if I'm being generous it wasn't the worst customer service I've ever had, but if so it wasn't by much. Thankfully the guy didn't know what the hell he was talking about and they were still open so it didn't matter.
Feb 27 2017
Pros: Ez drop off
Cons: Long line to pick up
Feb 5 2017
Pros: I love renting with Alamo because they have good prices plus they don't hold that annoying 200 deposit like all the others do. Why have a credit card if they are just going to treat you the same as a person paying with a debit card
Jan 20 2017
Great CA car
Pros: The car was perfect for the amount of driving we had to do (a lot) and was very maneuverable and had great gas mileage.Easy to use and park! Quick process and good price.
Cons: There was no precheck that we observed when we picked up the car in Sacramento and when we returned it- a door scratch was seen (we had no knowledge). Also I should have asked about tolls.
Jan 19 2017
Pros: Unclear where I needed to go to pick up my reserved car (someone drove me in, I wasn't on an airport shuttle). Counter staff was friendly and tried the standard upgrade spiel. Though I declined to upgrade, I was given a complimentary upgrade anyway, which was much appreciated!
Jan 18 2017
Perfect car rental
Pros: Everything, no complaints
Nov 21 2016
Pros: The car performed perfectly-- it was clean and got us all over California, Oregon and Washington in a week. It was a very comfortable car, even for my 6'1" husband! I would definitely rent form Alamo again
Cons: The only issues we had were with the hard push to upgrade when we picked up the vehicle, and the price. Nearly $700 for the week felt steep.
Nov 7 2016
Pros: The described car, was the exact vehicle we received. Pick up was extremely fast. Very happy with the rental and experience. Best rental agency around!!!
Nov 2 2016
Awesome drop off at SAN. Good value.
Pros: Drop off took one minute!
Cons: Van was quite dirty inside and out.
Oct 30 2016
Wouldn't take a debit card...
Pros: Price was good. Unfortunately they refused to take my money.
Cons: Would not accept my perfectly valid Visa debit card. According to the representative, if I had an airline flight plan they would have. I'm not sure I can have anything but contempt for a company that actively discriminates against local residents.
Sep 21 2016
Pros: Really good comfortable car. Good mpg.