Reviews for Enterprise in Sacramento
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May 4 2017
Excellent customer service
Pros: Eric, the agent in Sacramento was very professional and polite! The type of car I reserved was not available so he immediately got another car for me...and all this while training a new employee! Enterprise is lucky to have him.
May 3 2017
Never ENDING NIGHTMARE
Cons: I put in SMF for the Rental, When got there, told it was 2700 Arden Way. Would not honor deal at this Location, Cab would cost $40.00, Best Price they could do was $30.00 More then planned. Still Cheaper then Cab. On Drop Off, Was suppose to be ACV Arcata Airport, but when I got to Airport with my Wife to Drop off, only Hertz and National were there. No Answer at where Car was Rented or nearest Enterprise Office. I got Customer Service at home and was told I could of dropped it off with National, as same company. The Next day when I was dropping it off, was told to park in pay lot and that Enterprise had a DROP BOX for Keys. Nightmare Never Ending!
May 2 2017
Pros: Car was clean and ready to go
Cons: I reserved a "Suppliers Choice" price and was disappointed. When I called the Sacramento office the day before, the rep said most likely I would get a small SUV or mini-van as that's what they had the most of...and that's what I would most likely get... If I had know it was going to be an economy car (Accent), I would have booked it directly in that class and saved some money! Never again!
Apr 28 2017
easy and fast
Pros: everything met my expectation