Reviews for Enterprise in Sacramento
- All reviews 100%
Nov 28 2016
Enterprise needs to learn what customer service SH
Pros: ONE employee at Enterprise was willing to help me when they didn't have the car that I had reserved, but that was after having to go thru SIX other people. I will be using other rental car services in the future if I can avoid Enterprise. I'm pretty disappointed about the over all experience and would give a "poor" rating if it weren't for that one employee.
Cons: They didn't have the car I reserved and refused to work with me to honor THEIR reservation and commitment. It was very apparent with all of the interactions that they don't care about their customers.
Nov 21 2016
Overall Enterprise was great
Pros: Car, service, and value was all great
Cons: Both employees helping customers were both having difficulties with the computers while helping myself and another customer. It was not the employees faults'. They had to call someone to "verify" something and it took 5-10 minutes.
Nov 21 2016
great service at SMF
Pros: Airport staff were excellent, car was great, no issues!
Cons: No issues
Nov 15 2016
Extra service made a big difference
Pros: My pickup was handled by Nathan, who took extra time to show me the features of the car, and as I had never driven in Sacramento, to plug my phone in and set it to a map program. What would have been an intimidating scenario, arriving late at night and driving an unfamiliar route, was instead a breeze.