Reviews for Alamo in San Antonio
- All reviews 100%
Based on 47 reviews
Jan 12 2017
Excellent experience. Would use them again for sur
Pros: Pickup was easy. Vehicle was in excellent working order. We drove from TX to central Florida and have absolutely no complaints on ride or comfort of the vehicle given. Exceeded our expectations being their rates were the lowest we found.
Cons: Vehicle interior wasn't as clean as I like my cars but I am a neat freak so that's probably just me being me!
Jan 5 2017
Pros: Nice car
Cons: It smelled of smoke
Dec 23 2016
Pros: Pick-up from airport was quick. Getting the car was quick and easy. Customer service was fantastic!
Dec 19 2016
convenient & efficient
Pros: The convenience and friendliness
Dec 9 2016
Cons: Was getting charged $45.00 for an extra hour if picked up early.
Dec 6 2016
Pros: They let me pick a hybrid
Dec 4 2016
Pros: Most everything was fine.
Nov 30 2016
Stranded at Alamo car rental at 2 A.M.
Pros: I booked well in advance but when I arrived to pick up the car I only had DEBIT cards to my name and was denied. I have over 25K in my accounts but was told they only accepted credit cards. I offered cash and that too was not accepted. I have not owned a credit card in over 25 years and have exelent credit to my name but because i did not have a credit card I was BLack Listed. None of this requirement was mentioned when I booked the car and was stuck at the airport for hours. I finally was direced to AVIS rent a car and they do accept Debit Cards. The service at AVIS wae the best and I sugget other go there if in the same situation.
Nov 13 2016
Pros: It was great better than Hertz and Budget those are the only I can compare them because are the one that I normally use in the past but from now on I will be Alamo's client.
Nov 4 2016
Pros: Alamo is convenient company to rent from. They have a fast shuttle. The shuttle drivers help you with your bags. They great you in the parking lot and help you get into the car. The gentleman even helped put my bags in the car and out when I returned. Nice customer service
Oct 21 2016
Pros: Good selection of mfr's vehicles. Wasn't just one brand
Cons: Just like H & N, they can't seem to get the inside of the windshield clean. Smeared hazy inside surface. Very distracting when you are in a unfamiliar vehicle, and in heavy airport traffic. Had to clean it myself
Sep 20 2016
Pros: The cost was fantastic and service great.
Cons: no complaints
Sep 20 2016
Singing down the highway
Pros: The service, car options and overall staff friendliness was amazing! Alamo Rental doesn't disappoint!
Sep 19 2016
Pros: easy to drive
Cons: gas mileage was ok, for a small car
Sep 18 2016
Pros: It was easy to make a reservation.
Cons: However, there was nothing immediately noticeable about the necessity of having the "right" credit care. Apparently, Alamo does not accept debit/bank cards. Boo. That would have been good to know before scheduling this whole trip.
Sep 12 2016
Pros: Car was fine
Cons: Lot was completely understaffed at time of pickup. Probably 20 plus people in line with only 2 workers. Waited over 30 minutes and the line was much longer by the time I was leaving. Come on. You know how many reservations you have and for what type of vehicle. By the time I was leaving there were only mini vans and large pickup trucks left. Overall cost was cheaper, but never again.
Sep 12 2016
Pros: Service and professionalism was very good along with the cleanliness of the car. The upgrade without question due to being short cars was handled well also.
Cons: It's a little difficult and tight getting in and out of the actual location.
Sep 12 2016
Pros: This WAS SOOO SIMPLE!!! Online set up. Clear directions to the rental area. We checked in at the Airport itself. Greeted immediately... joked with after a minute. Such a pleasant counter experience!! Don't remember the names.. it was 09/08/16 between 03:30 pm -4pm The shuttle to the barn... comfortable and driver was very pleasant. Car rental staff there were polite, but draining.. it was HOT, but they smiled thru! Car was wonderfully cleaned. RETURN @ 04:30am-- Upbeat people checked the car and driver was EXCELLENT!!! YESSS!! I WILL RENT AGAIN FROM YOU!!!! Sorry this was a bit wordy, but when you get GREAT EXCELLENT SERVICE--THE ENTIRE TEAM HAS TO BE RECOGNIZED!!!! Desiree and her sister Alicia Dale
Sep 6 2016
So Easy and Worth It
Pros: I loved how easy it was to book (even last minute when another company failed us)! Picking up the car and returning it went super smooth and the ride was just as wonderful!
Sep 1 2016
Better than we could have expected
Pros: We were treated with humor, courtesy, and quickness at the desk, walked out to the car, got an apology that our base model wasn't on the lot, and the choice of any car in the row as an immediate upgrade. Return was also super smooth. Only complaint, and it's a small one. I still use paper maps, and there are much better free maps available for the city than the little one they were handing out at the service desk.
Aug 30 2016
Cons: Pick up area is having computer issues. Staff were very good. Drop off was good.
Aug 22 2016
Wow- great value great experience
Pros: I really enjoyed the car, it was a nissian- drove so nice. The car was clean and fit me perfectly. The value and ease of the whole experience was amazing. Highly recommended. I also rented this car somewhat last night. I made my reservation the night before and picked next morning.
Cons: Everything was great!
Aug 22 2016
Reservation system issues
Pros: Good customer service
Cons: Reservation system was down and couldn't read credit card.
Aug 17 2016
Alamo office closed at night, not 24/7
Pros: There were 7 people in line ahead of us for 1 customer service person, and he managed to process all of us very efficiently. However, he was a National customer service agent handling Alamo reservations.
Cons: We arrived late due to a delayed flight. The Alamo office, which is supposed to be 24/7, was closed and its reservations were being handled by the National office. 3 rental companies total were being handled by the 1 person in the National office, so the line was really long.
Jul 18 2016
Best value I've gotten in a long time
Pros: Met our needs 100% and we even got a refund because we turned it in early. The car was clean, reliably well maintained and comfortable.
Jul 11 2016
Pros: Vehicle was ready, service expedient