Reviews for Avis in San Antonio
- All reviews 100%
Sep 9 2016
Fuel prepay scam
Pros: The vehicle was new and comfortable.
Cons: The vehicle was not clean and smelled like cigarette smoke. The man behind the counter charged me $66 for prepay fuel but told me if the vehicle was brought back full then the $66 would be refunded. The vehicle was brought back full and acknowledged by the person checking in vehicles outside. It has been 8 days since I dropped the vehicle off and the $66 has not yet been refunded. I complained to Avis and they are communicating with me regarding this issue.
Aug 29 2016
Horrible and lies.
Pros: Nothing at all.
Cons: Air bag cover was ripped, vehicle broke down. Called Avis to report it and was told someone was on the way. One hour and twenty minutes later they arrived. In the mean time, this caused the rental contract to be late. They charged me a late fee on top of another insurance fee. The counter representative lied and gave me a phone number to call. The customer represenative actual told me (It is not our fault the vehicle broke down, so why should Avis be respondsible for it). I have never been treat like this and will be taking my personal and professional business to another rental company.
Aug 4 2016
Mustang convertible review
Pros: The convertible
Cons: The biggest issue were the brakes were in poor condition and squeaked the entire trip. The washer fluid was empty! And at pick up the car was filthy inside.
Jul 31 2016
Pros: Great service.
Cons: The car smelled like cigarettes.