Reviews for Enterprise in San Antonio
- All reviews 100%
Jan 17 2017
Pros: The folks at Enterprise were friendly, polite, fast, and efficient. What more can one ask for?
Jan 12 2017
Pros: I loved the quick and easy pick up.
Jan 11 2017
Deceptive Pricing But Great Customer Service
Pros: Great customer service. I was able to pick up and drop off the car in under five minutes, each time, and the Enterprise staff were friendly as well as fast.
Cons: The Kayak.quote was $150. Real price was $228.
Jan 8 2017
Pros: The car worked and was clean. Actual drop off of the car was easy.
Cons: The entire pick-up and drop-off experience was terrible because they did not honor the quote ($207) that we were given when we made the reservation. When we got to San Antonio there they told us the cost, which was almost double our quote on reservation ($375) (and this did not include any extras). When we showed our reservation, they attempted to adjust the quote to match what we booked, but what he really did was change our entire booking (where we were dropping it off, the extra hours we needed on the last day etc). We did not realize this until a few days later. We then called enterprise to change the drop off location and add the extra hours and they said we would be charged $42 extra, but that was it. When we got to Austin to return the car they told us the cost was $313! This was insane. They saw our reservation and attempted to adjust the price (they were very helpful) but were unable to do so because it was "out of group". The Austin enterprise manager spent a long time on the phone with the San Antonio office but with no success. The San Antonio office agreed to call me back in 15 minutes. I never received a phone call. It was a disastrous experience.