Reviews for Budget in San Antonio
- All reviews 100%
Oct 11 2016
Drop off time
Pros: No one was there at budget at the time of drop off. We were very confused as to what to do. Update your system to ask what time someone's flight leaves. Budget told us they would NOT have rented to us if they were aware of our early flight time.
Sep 12 2016
Car was what we were expecting
Pros: Quick easy in and out friendly staff
Cons: Car needed maintenance
Sep 5 2016
Pros: Good shuttle service from airport to location. But that's it.
Cons: We rented two cars and the moment I made changes on one of the rentals the price went up though we made reservations months ago. Also, no one could help ar the location I had to call the main office to get help. I took my business elsewhere. The one car we did rent was very dirty at pickup.
Aug 15 2016
No early morning help
Pros: Pick up was fine
Cons: After being assured the return would be open for my early morning flight, I arrived at the airport but was unable to locate the Budget lot. After many attempts to to get a Budget person to answer their phone, I had to leave the car near the terminal in order to make my flight. Budget personnel did not listen to my voicemails and the car was towed. I have major charges to my credit card from Budget, but have received no invoice statement or return calls (I've left 4 messages) from the Budget service manager.