Reviews for Budget in San Antonio
- All reviews 100%
Jan 31 2017
I'll never rent from Budget again
Cons: I made the reservation weeks in advance. I called two days before to be sure the car would not smell like air freshener because my passenger is very allergic to that, and when I finally was able to speak to a human being he said we don't take special requests, you get what you get. When I arrived at the rental lot at 11:00PM there was no car due to a mix-up in the reservation, only 15-passenger vans, and the two guys at the desk were no help at all, couldn't care less. I had to take the shuttle back to the airport, take a taxi to my destination, and rent a car locally the next day (NOT from Budget).
Jan 19 2017
Cons: Location picked was not the one I anticipated and was closed when I wanted to get car. Had to call next day and have reservation reassigned to airport location(additional airport fee) but convenient. Extra charges kill you.
Dec 14 2016
Appreciate the flexibility!
Pros: We showed up and everything was ready. The car was clean and well kept. We checked in around 4pm - meaning the car was due at 4pm the next day (since we only needed it for a day). But, we had meetings that wouldn't let us out until about 5pm. We asked the front desk and they allowed us to be flexible with the day and told us if we could get the car back by 530 sharp, we would only be charged one day. True to his word, we got it back at 5:30 and only had to pay for a single day rental, instead of two :)
Cons: Nothing that i can think of!
Nov 21 2016
Cons: They need a better way to drop off the car. My flight was at 1030 am, showed up at 9am, but they did not open until 10am. I had to wait until they opened and rush to the airport.