Reviews for Budget in San Antonio
- All reviews 100%
Based on 42 reviews
May 25 2017
Cons: I'm used to airport locations that are obviously staffed with more people so this non airport location wad out of the norm for me. Staff were friendly and professional here but I ended up leaving probably half an hour later than I had hoped for. Aside from that I gave no complaints... decent vehicles at a decent price
Apr 17 2017
Pros: Everything went smoothly.
Apr 15 2017
Pros: Quick check in/out, helpful employee who went above and beyond! The prices were also excellent.
Apr 9 2017
Need to coordinate the two locations
Pros: At pick up, we were able to switch to the most appropriate car without any hassle.
Mar 4 2017
Driver seat too close to steering wheel
Pros: All else was ok
Feb 25 2017
Pros: Staff was helpful
Jan 31 2017
I'll never rent from Budget again
Cons: I made the reservation weeks in advance. I called two days before to be sure the car would not smell like air freshener because my passenger is very allergic to that, and when I finally was able to speak to a human being he said we don't take special requests, you get what you get. When I arrived at the rental lot at 11:00PM there was no car due to a mix-up in the reservation, only 15-passenger vans, and the two guys at the desk were no help at all, couldn't care less. I had to take the shuttle back to the airport, take a taxi to my destination, and rent a car locally the next day (NOT from Budget).
Jan 19 2017
Cons: Location picked was not the one I anticipated and was closed when I wanted to get car. Had to call next day and have reservation reassigned to airport location(additional airport fee) but convenient. Extra charges kill you.
Dec 14 2016
Appreciate the flexibility!
Pros: We showed up and everything was ready. The car was clean and well kept. We checked in around 4pm - meaning the car was due at 4pm the next day (since we only needed it for a day). But, we had meetings that wouldn't let us out until about 5pm. We asked the front desk and they allowed us to be flexible with the day and told us if we could get the car back by 530 sharp, we would only be charged one day. True to his word, we got it back at 5:30 and only had to pay for a single day rental, instead of two :)
Cons: Nothing that i can think of!
Nov 21 2016
Cons: They need a better way to drop off the car. My flight was at 1030 am, showed up at 9am, but they did not open until 10am. I had to wait until they opened and rush to the airport.
Nov 14 2016
Drop off was not convenient
Pros: Car was clean and in good shape. Staff at the office were polite.
Cons: There was no after-hours drop off. If you can't make it there during their hours of operation, you have to drop off a day before, which is not convenient if you need your own transportation through the end of your visit. This is not explicitly stated (at least for this location) and I had to change plans and arrangements, detracting from my vacation enjoyment.
Nov 4 2016
ask questions BEFORE
Pros: the counter rep was kind and helpful
Cons: i didn't need to spend $200+ for rental AND $125+ to park....cab fare would have been WAY better. Who knew?
Oct 27 2016
dropoff needs to be addressed
Cons: This location opens at 5am. Flights out of SAT begin at 6am. That is too small of a window to catch the shuttle back to the airport and still make a 6am flight.
Oct 11 2016
Drop off time
Pros: No one was there at budget at the time of drop off. We were very confused as to what to do. Update your system to ask what time someone's flight leaves. Budget told us they would NOT have rented to us if they were aware of our early flight time.
Sep 12 2016
Car was what we were expecting
Pros: Quick easy in and out friendly staff
Cons: Car needed maintenance
Sep 5 2016
Pros: Good shuttle service from airport to location. But that's it.
Cons: We rented two cars and the moment I made changes on one of the rentals the price went up though we made reservations months ago. Also, no one could help ar the location I had to call the main office to get help. I took my business elsewhere. The one car we did rent was very dirty at pickup.
Aug 15 2016
No early morning help
Pros: Pick up was fine
Cons: After being assured the return would be open for my early morning flight, I arrived at the airport but was unable to locate the Budget lot. After many attempts to to get a Budget person to answer their phone, I had to leave the car near the terminal in order to make my flight. Budget personnel did not listen to my voicemails and the car was towed. I have major charges to my credit card from Budget, but have received no invoice statement or return calls (I've left 4 messages) from the Budget service manager.
Aug 12 2016
Pros: Nice ride. The location I picked up the car has new cars/suvs. I pack my car for free
Aug 9 2016
Wrong pick up location
Pros: I've rented a car to be picked up at the San Antonio airport. Turns out the car I got was to be picked up in town. No transportation to the car or double the cost to pick up at the airport. I went to another company at the airport and got a car at a much more reasonable price. Thank you Budget.
Jun 13 2016
My reservation was cancel by the time I got to bud
Pros: My reservation was cancel by the time I got to budget, I was never informed so I did not get a car, as a matter of fact they had no cars available to rent.
Cons: N/A - next time I would avoid budget completely.
May 4 2016
Pros: The Woman that I dealt with was very rude, short with me and did not help me at all. I never picked up a car from that particular location before so I had questions and I felt like I was such a bother to her and she had attitude every time I spoke. I get that she was busy doing paperwork but it could have been put aside for a quick minute to help a paying customer.
Cons: The Woman that I dealt with was very rude, short with me and did not help me at all. I never picked up a car from that particular location before so I had questions and I felt like I was such a bother to her and she had attitude every time I spoke. I get that she was busy doing paperwork but it could have been put aside for a quick minute to help a paying customer.
Apr 11 2016
Pros: The car was readily available when we checked in.
Cons: When we got the car, the car hadn't been washed or vacuum or wiped inside. We also found a broken piece of glass on the front passenger side. Because we were in a hurry, we ended up just dealing with.
Mar 27 2016
San Antonio- Toyota 4 Runner
Pros: The car was nice, it drove fabulous and was really clean.
Cons: They told me the car was due the day before I was supposed to return it. They charged me a hidden fee that they did not tell me.
Feb 28 2016
Cons: I was over charged and contact budget. It took multiple reps and long holds for them to return my money
Feb 23 2016
Pros: Comfortable with good visibility. Nice backup camera and a powerful engine for towing.
Cons: The low tire pressure light came on early in the trip. I stopped and checked the tires and put air in the right front tire. I checked the tires a couple more times and the tires seemed to be holding air, however, I could never get the low tire pressure light to reset. Also, they washed the car before I picked it up, but they did not replace the antenna, so I had no radio for 8 days.
Feb 21 2016
Pros: I showed up earlier than expected, the van was ready when I got there. Brand new van, only 54 miles, NICE. Returning it was a breeze and it actually was cheaper than the estimated total when I booked it. Very pleased.
Jan 1 2016
Pros: Responsive and fast service
Cons: Car smelled of smoke
Dec 21 2015
Pros: Being able to drive around conveniently while being relatively affordable.
Cons: Young driver fee for charging the rental to a different card, even though the cardholder was not the one driving the vehicle, and didn't drive the vehicle at all.
Nov 13 2015
Good service and vehicle overall.
Pros: The service and vehicle were great.
Cons: My only reservation was their opening time. I had a 6 am flight and they don't open until 5 am. Myself and at least 7 other customers were waiting for them to open in order to not miss our flights. However, the checkout and shuttle service was fast. Just a little too close for comfort, that's all.
Oct 25 2015
Cons: requested a convertible, but none available at that location; slow service- half the number of shuttle buses that other rental companies had circulating.
Oct 23 2015
Pros: The staff was very helpful. I missed my reservation and they got me in a car immediately anyway. When I returned it, I forgot to fill my gas, but they let me out to refill it nearby, no problem. Also, when I finally did return it, they ran through the rain and handled all of the paperwork for me, quickly. I was very pleased!
Cons: The location is not exactly close by the terminal, but the free shuttle gets you back and forth fairly quickly.