8.0
Pricy for a smallish suv. Agent in San Antonio told me I wouldn’t be charged for returning the car later than expected because it was less than one day rental but my receipt showed that Budget charged me a $20 late fee. I wasn’t happy about that.Reviewed Jun 23 2026
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2.0
I had a confirmed reservation for a vehicle. The DAY before my trip Budget called me to tell me that they gave away my car and no longer had a vehicle for me. The Budget representative stated that this had happened to several customers. I didn't prepay when I made the reservation so they gave the car away. He offered to move my reservation to a different location. I specifically asked if everything would stay the same with my reservation, and stated to him, "price, date, size of vehicle" and he said "Yes". When I got to Budget they would not honor the reserved price and I had to pay almost $100 extra. HORRIBLE customer service and completely disregarding a confirmed reservation, essentially not honoring their contract.Reviewed Jun 16 2026
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2.0
Shitty! Couldn’t rent the car and got stranded as a result!Reviewed May 26 2026
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4.0
The car itself was AMAZING! Unfortunately, I was provided with no information about pickup or the process of pickup. Pricing for deposit was also not provided. Overall unhappy with lack of information.Reviewed May 18 2026
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4.0
Waited in line for over an hour for pickup. Would not use again.Reviewed May 10 2026
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10.0
fast process of renting the car and ease of returnReviewed Apr 27 2026
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10.0
Both the experience at the counter and drop off were great. The attendant at the counter had a small issue with her work station as we were the first customer of the day and the screen did not light up for me. She moved to another workstation and got us on our way. The car had an open RedBull can in it that I disposed of. Otherwise it was great.Reviewed Oct 28 2025
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2.0
They cancelled my vehicle at 5pm the day before and left me to find another vehicle . That facility then let me know around 1030am , while we were confirming with another rental company. Very poor customer serviceReviewed Dec 14 2024
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6.0
I was unaware that a credit card was required for the pickup foe the vehicle I rented, I personally do not own any credit cards so it was a hassle during pick up, on the other hand the vehicle I rented was great, no issues at all and drop off was quick and easy.Reviewed Oct 23 2024
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2.0
Had a reservation, stood in line for 1 hour only to be told they had no more cars available and had to come back later to get a car.Reviewed Oct 15 2024
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2.0
After my flight was delayed and I didn’t get to the rental office till 1 AM. They told me because I was using a debit card. They couldn’t rent it to me nowhere did it say anything in the booking process? I couldn’t use a debit card so I waited six hours for another dealership to open so I could rent a car at the airportReviewed Jun 16 2024
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10.0
Great! They were very helpful.Reviewed Jun 8 2024
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