Reviews for Budget in Kansas City
- All reviews 100%
Jul 5 2017
Rent somewhere else if you can
Pros: We were able to check it in before the location closed.
Cons: Drop off was confusing as we arrived right before the location closed. They were already closing the lot down so we had to walk inside to the counter instead of being met at the pull up area. The guy seemed very confused the whole time and didn't even bother to come out and do a walk around of the car or check the fuel level. Also ended up being $15 more expensive than the reserved price.
Jul 4 2017
Scammed on price
Pros: Served by airport shuttle Located in airport rental car center Car didn't break down during use
Cons: Amount charged was more than reservation Never answer phone Not actually a Budget location so Budget can't help
Jun 26 2017
Pros: Great customer service had no problem checkin- in or out
Cons: Pricing from 3rd party was of by a couple of dollars
May 20 2017
no vans when we arrived
Cons: No vans when we arrived to pick up. Agents socializing with each other and on their phones instead of talking to us, explaining the situation. Gave us a 15 pax bus instead, too big for what we needed. As we walked out to an Explorer, we were told that was the only option, 3 mini vans pulled up cleaned and ready to go. I had to go back inside and do all the paper work again. TIme spent at Budget-1 and 1/2 hours! Ridiculous.