Reviews for Budget in Kansas City
- All reviews 100%
May 20 2017
no vans when we arrived
Cons: No vans when we arrived to pick up. Agents socializing with each other and on their phones instead of talking to us, explaining the situation. Gave us a 15 pax bus instead, too big for what we needed. As we walked out to an Explorer, we were told that was the only option, 3 mini vans pulled up cleaned and ready to go. I had to go back inside and do all the paper work again. TIme spent at Budget-1 and 1/2 hours! Ridiculous.
Feb 9 2017
Budget Does it Well
Pros: I have ran into many surprises or straight up horror stories with rental companies as of lately in the past 5-6 years. Wether competition has been getting tighter or they are being more aggressive in their tactics of extraction from the consumer, car rental really has become more painful. Budget isn't completely immune however they seem to hold most of their standards that fit their name.
Cons: The potential gas charges of $9.80 and the vehicle with only 24k miles trans slipping yet obviously someone must have abused it so none to Budgets fault.
Feb 8 2017
There wasn't really anything over and above what I
Pros: Car was clean
Cons: My flight was delayed over three hours, but I ended up waiting at the airport because the car was due back by 12:45. Had I tried to go explore Kansas City for those three hours, I would have had to pay another day. I really wish there was a policy or something in place that I could extend my rental a few hours in the case of something like this. Even if you just prorated a day, I would gladly pay for it over waiting at the airport. I know that's probably difficult to plan for, but just an idea.
Oct 28 2016
Car was not available
Cons: Despite booking a compact car ahead of time and calling to confirm, the only thing they had available when we landed was an SUV. We ended up needing to use a different vendor and pay more last minute.