Cons: Kayak booked my rental vehicle at Yipsilanti Airport, which i need a private plane (aircraft) to enter the facility of Hertz. No information was provided and i was and most Hertz people also thought it was booked at DTW, but it wasn't.
So when i reached to Hertz, at Detroit Airpot, they told me my booking wasn't at Hertz DTW, it was at Yipsilanti. I called Kayak, the offices were close. So called Hertz and they said they don't have any car in any segment in entire Michigan location on the call, however when i go inside the office of Hertz physically, they did have cars in all segments. So it was a BIG LIE. However Kayak wasn't there to support, resolve the issue. I had pay $240 more to other car rental and rent a vehicle and lost my money at Kayak / Hertz for being one of the biggest scammers and liars.
Jan 18 2018
Misleading information from the beginning
Pros: Staff at DTW HERTZ.
Cons: It was unclear as to the location of the rental pick up. Firstly, it was not specific that the airport was not DTW but rather a smaller private airport. Secondly, the location wasn’t at the YIP airport, it was in Ann Arbor. Thirdly, the location of the pick up was incorrect, it was about 2 miles down the road. It ended up costing me $35 in Uber charges thanks to the KAYAK being vague and misleading. I surely will never use KAYAK again in and will recommended against it for everyone else. I wanted to call and discuss these problems but there is no easy number to contact a person.