Car was smaller than ordered, but OK. Main gripe i
Pros: Easy location, as all airport hires in SEA are.
Cons: Not showing what I'd actually be paying... Excessive insurance and fees...
Nov 2 2015
Pros: Easy to drop off and pick up.
Cons: Did not get the car that I thought I was getting when I booked the rental.
Aug 30 2016
Stressful+Poor service = Not renting from Payless
Pros: Car was clean -- so good.
Guys not at the counter are great -- the ones giving you your keys and are there when you drop off the car.
Cons: Employee at counter will try to sell you all kinds of insurance -- know your stuff before going in.
They will actively manipulate you with negative statements about your insurance.
They will not use price points but continually try to upgrade you or sell you things you don't need.
It was NOT an easy pick up.
Oct 19 2016
No cars, no service
Cons: They didn't have any cars and were basically trying to hide that information from all of us. Eventually they walked me over to the Thrifty counter and implied that they would give me a car at the same rate. Hot that did not happen. Extremely unprofessional and so frustrating.
Oct 26 2016
Easy in Seattle
Pros: They had the car I reserved despite my arriving late in the day. A big plus in my book! All the other budget car rental places I have used in the past have not had what I requested and "upgraded" me to a mini van (not an upgrade in my opinion) or I could pay more for a mid-size vehicle. The whole process with Payless was easy and quick with friendly service. The car was clean and ran well. I'll use them again. Helpful hint when renting in Seattle.....ask about Toll Fees!
Nov 16 2016
Cons: all the hidden charges..It ended up costing $300 instead of the quoted $143!!
Dec 8 2016
Bait and switch!
Cons: Guys booked out excellent price but no cars for three hours. They blamed it on kayak/priceline
Jan 17 2017
Tried to cheat me
Cons: The man at the counter there tried 3 times to get me to pay a much higher price than the online reservation I had. Finally after waiting around and letting him wait on other customers he honored the online price.
Sep 13 2017
Cons: Agent at counter said that my reservation was too new and wouldn't hit their system for a few hours. Said they didn't have my car but offered some other options. Unfortunately they were twice the price of what I booked. I found a much better deal at another company.
Oct 30 2017
Do not rent from Payless on CarRentals.com via KAYAK
Cons: SUMMARY: All bad: KAYAK, CarRentals.com, Payless and Fox
Just before leaving on my trip, I reserved a last minute car rental, and received a confirmation from CarRentals.com, the site that KAYAK referred me to for the reservation.
CarRentals.com emailed me a confirmation code with correct dates, times, price and car details.
On arriving in the Seattle airport car rental facility, I went to the Payless counter to pick up the vehicle and was told that the did not have a car for me. I informed them that I had a confirmation code but was told that CarRentals.com does not know how many cars the Payless location has available so the confirmation is worthless.
Payless then referred me to Fox, who did have a car, but whose rental policies ended up having a ton of hidden fees, so it was not a good deal in the end.
I advise against using KAYAK, because they referred me to CarRentals.com. I highly advise against using CarRentals.com because they not only confirmed a reservation that was incorrect, but also apparently signed me up AND CHARGED MY CARD for travel insurance that I did not want/need - it's possible that I accidentally left a box checked, but I did not have to fill out any additional information for the insurance, so it must have been in the fine print somewhere - and since I did not even get the car (or get charged for it), the insurance should have been cancelled too, because there was nothing to insure.
Pros: We booked a 2 day rental through kayak. Nowhere on the kayak website (or hertz website for this matter) it said that the driver name and name on credit card used for paying must be the same.
When we arrived to the hertz counter they refused to give us a car or change the reservation (even though hertz customer service said they could) and told us we had to open a new reservation.
We were in a hurry to get to a time sensitive reservation so we went through with it.
All of a sudden our 133$ original order bulged up to 315$!!!!
And they schemed us to get insurance telling us the renters insurance we got from Allianz will not cover the new reservation (total and complete lie, but we were in a hurry and they took advantage) and also implied that the insurance is mandatory.
When we returned the car we confronted the manager (rude one named theresa) and she said that all conversations are recorded and she will check if it's the case.
Less then 3 minutes later she came back (no way on earth she located and listened to the conversation) and told us that we have been explained and that we are done for (so we wont be able to rent a car from hertz again-like we ever gonna...)
Do yoeself a favor and STAY AWAY.
Cons: The manager theresa, and the way she and her associat schemed us.
Sep 14 2016
Hard sales pitch ineffective
Cons: Hard sales pitch for insurance, gas unnecessary and left a poor impression. Unaccounted for taxes increased final price dramatically. Could have been communicated better from the beginning.
Oct 4 2016
Very streamlined process.
Pros: Ease of rental. No drama.
Oct 17 2016
They navigate system was terrible
Pros: The Navagator was so slow and could not keep up. And almost caused me many accidents. It also was overpriced.
Feb 6 2017
Pros: Efficient personal help at the counter, and able to choose any car parked in that zone. Price was good too.
Cons: Tried to sell me insurance I didn't want, even after I said I didn't want any
Mar 10 2017
Kiosk didn't work for me
Pros: Line was long at 12 pm - tried kiosk didn't work
Cons: Tried kiosk didn't work - lost 4 places in line
Mar 19 2017
Pros: Good, quick check-in process
Mar 22 2017
Upcharged on pickup
Pros: Car was fantastic. I could select the car of my choice from the category I rented, and picked a Mazda 3. It drove great, got 40+ mpg, and was overall quite pleasant.
Cons: The counter only gave me options that included insurance. I selected what I thought was a basic rental, but was instead the basic insurance. It's my own fault, but I hate when business don't even present you with the cheap option and make you ask for it. I was tired and didn't think it through. Sales tactics like that tripled my expenses, and ensured I will never rent from Hertz again. They've permanently lost me as a customer.
Apr 8 2017
Pros: Got the vehicle at a great rate. Clean, brand new. Short lines.
Cons: Attempted up sell was not expected. Already checked my options prior to reserving.
Pros: Very friendly staff. Rapid service. Pick up and drop off worked very nice.
Oct 10 2015
Pros: When we had a flat tire, they answered the phone immediately and were very helpful. They offered assistance in changing the tire ( but we did that ourselves). Then arranged for us to pick up another car from Hertz.
Cons: We don't rent cars very often. So thought we had the extra insurance taken care of by another company. However the person at the counter insisted that it didn't covere the cost of the car being out of service. It always seems like extortion. Pay twice what you expect or ruin your vacation with worry. Also the extra charge for a 2nd driver was unexpected.
Oct 15 2015
Pros: customer service was very friendly
Oct 18 2015
Seattle day trip
Pros: The shuttle to n from rental agency was convinient n works well
Cons: The windows n mirrors could be detailed so they're clean. I understand about saving water but the views were skewed and I had to clean them myself. Details!!!
Nov 18 2015
Pros: Check-in and checkout is faster and smoother than any car rental I've used.. Ever!
Friendly staff. The third time I've rented from them.
Cons: The cars are a year or two old and have over 10,000 miles on them, but they look and run like new. No issues.
Nov 20 2015
Pros: The ease and efficiency of the rental process! The lady working was very helpful!
Cons: The gps wasn't the greatest but overall a great value!
Apr 17 2016
Easy, convenient, inexpensive
Pros: The price is inexpensive, good for people who just need a car no mater what brand or make it is. And surprisingly I got a new car just have run for 500 miles so I feel fresh and new.
Apr 28 2016
Pros: Great gas mileage. Friendly and fast service. Shuttle was easy and fast both ways. Great value.
Cons: Car was a little uncomfortable but you get what you pay for. Not complaining.
Apr 30 2016
Very efficient pick up and drop off
Pros: The agent didn't give me the typical upsell for each and every optional coverage. I simply indicated that I'd like to decline the optional coverages and that was that. Also, picking up the car was very quick.
May 1 2016
Pros: very nice guest services worker at pick-up desk
Cons: We did not expect to have to take a cab from the airport to pick up our rental car! We also did not expect to have to return the car to the same location requiring another cab to get us back to the airport! Our reservations were made through Kayak to pick up the rental car at the airport so we were very angry when they did not have a car for us.
Dec 29 2016
Booked a van
Pros: On my way to pick up and got a call they are sold out and didn't even offer to search