Car was smaller than ordered, but OK. Main gripe i
Pros: Easy location, as all airport hires in SEA are.
Cons: Not showing what I'd actually be paying... Excessive insurance and fees...
Nov 2 2015
Pros: Easy to drop off and pick up.
Cons: Did not get the car that I thought I was getting when I booked the rental.
Aug 30 2016
Stressful+Poor service = Not renting from Payless
Pros: Car was clean -- so good.
Guys not at the counter are great -- the ones giving you your keys and are there when you drop off the car.
Cons: Employee at counter will try to sell you all kinds of insurance -- know your stuff before going in.
They will actively manipulate you with negative statements about your insurance.
They will not use price points but continually try to upgrade you or sell you things you don't need.
It was NOT an easy pick up.
Oct 11 2015
Cons: Interior could have used one more pass through for cleanliness.
Oct 11 2015
Terrible service - try to force you to upgrade if
Cons: The customer service is terrible. Flight was an hour late, and therefore I got to them late. Told me it is my fault for being late, and that he couldnt honor my car since none is available, and I'd have to pay to upgrade.
Oct 13 2015
Extremely poor communication
Cons: I booked a compact. Arrived a little over an hour before pickup time. I was told they had two larger vehicles available instead of the one I booked. They did not mention the rate would be higher. It was more than 40% higher. When I questioned them they told me rather snippily it's the same as if I arrived at the airport and tried to change to an earlier flight and I would be charged more for the flight change. Honestly?!? When I asked whether they would have a car in the size I booked ready by the time I'm scheduled to pick it up, they said they may or may not but I was welcomed to wait. Really? I left and was able to get a car with a different company. I stopped by and told them to cancel my booking. They informed me they nearly had a car ready for me. Not!
Oct 16 2015
Great customer service
Pros: My rental agent in Seattle was amazing! He made sure the car I selected was comfortable, then when the representatives in the actual lot were busy and the process was starting to lengthen he went out of his way to make sure I could get going as smoothly and quickly as possible. I would definitely recommend their customer service!
Oct 20 2015
Changed price of confirmed reservation
Pros: Upon arrival a bit late. Our class wasn't available. Have us an upgrade and charges $100 more for the week. This never happened with Budget or Fox rental. Will never rent from this company again. Nor recommend it.
Oct 27 2015
Pros: We were able to upgrade. I think it was an OK price. My mother was having surgery and was Mir comfortable in an suv
Nov 1 2015
Drop off time calculation a bit strange
Pros: Great value for money
Cons: Payless rounds down to calculate dropoff time from actual pick up time. Typically car rental companies calculate precise dropoff time from actual pickup time.
Pros: Very friendly staff. Rapid service. Pick up and drop off worked very nice.
Oct 10 2015
Pros: When we had a flat tire, they answered the phone immediately and were very helpful. They offered assistance in changing the tire ( but we did that ourselves). Then arranged for us to pick up another car from Hertz.
Cons: We don't rent cars very often. So thought we had the extra insurance taken care of by another company. However the person at the counter insisted that it didn't covere the cost of the car being out of service. It always seems like extortion. Pay twice what you expect or ruin your vacation with worry. Also the extra charge for a 2nd driver was unexpected.
Oct 15 2015
Pros: customer service was very friendly
Oct 18 2015
Seattle day trip
Pros: The shuttle to n from rental agency was convinient n works well
Cons: The windows n mirrors could be detailed so they're clean. I understand about saving water but the views were skewed and I had to clean them myself. Details!!!
Nov 18 2015
Pros: Check-in and checkout is faster and smoother than any car rental I've used.. Ever!
Friendly staff. The third time I've rented from them.
Cons: The cars are a year or two old and have over 10,000 miles on them, but they look and run like new. No issues.
Nov 20 2015
Pros: The ease and efficiency of the rental process! The lady working was very helpful!
Cons: The gps wasn't the greatest but overall a great value!
Apr 17 2016
Easy, convenient, inexpensive
Pros: The price is inexpensive, good for people who just need a car no mater what brand or make it is. And surprisingly I got a new car just have run for 500 miles so I feel fresh and new.
Apr 28 2016
Pros: Great gas mileage. Friendly and fast service. Shuttle was easy and fast both ways. Great value.
Cons: Car was a little uncomfortable but you get what you pay for. Not complaining.
Apr 30 2016
Very efficient pick up and drop off
Pros: The agent didn't give me the typical upsell for each and every optional coverage. I simply indicated that I'd like to decline the optional coverages and that was that. Also, picking up the car was very quick.
May 1 2016
Pros: very nice guest services worker at pick-up desk
Pros: We booked a 2 day rental through kayak. Nowhere on the kayak website (or hertz website for this matter) it said that the driver name and name on credit card used for paying must be the same.
When we arrived to the hertz counter they refused to give us a car or change the reservation (even though hertz customer service said they could) and told us we had to open a new reservation.
We were in a hurry to get to a time sensitive reservation so we went through with it.
All of a sudden our 133$ original order bulged up to 315$!!!!
And they schemed us to get insurance telling us the renters insurance we got from Allianz will not cover the new reservation (total and complete lie, but we were in a hurry and they took advantage) and also implied that the insurance is mandatory.
When we returned the car we confronted the manager (rude one named theresa) and she said that all conversations are recorded and she will check if it's the case.
Less then 3 minutes later she came back (no way on earth she located and listened to the conversation) and told us that we have been explained and that we are done for (so we wont be able to rent a car from hertz again-like we ever gonna...)
Do yoeself a favor and STAY AWAY.
Cons: The manager theresa, and the way she and her associat schemed us.
Sep 14 2016
Hard sales pitch ineffective
Cons: Hard sales pitch for insurance, gas unnecessary and left a poor impression. Unaccounted for taxes increased final price dramatically. Could have been communicated better from the beginning.
Cons: We did not expect to have to take a cab from the airport to pick up our rental car! We also did not expect to have to return the car to the same location requiring another cab to get us back to the airport! Our reservations were made through Kayak to pick up the rental car at the airport so we were very angry when they did not have a car for us.