Prepaid, booked in advance, showed up and there were no cars for anyone in the entire SeaTac area. I understand this is standard industry practice but it almost forced me to cancel my plans to attend the wedding for which I flew in. Had to book on a carsharing app instead. I did receive a full refund but what I wanted was a dang car.
I paid in advance, but when I arrived at Hertz in Seattle, they had no cars available! This put my family and I in a very bad situation and we ended up paying more than double the original cost to rent from another company. No one from Hertz nor Kayak has returned my calls for a refund. Very displeased with my experience and will never use Kayak nor Hertz again if this is not resolved very soon.
I made the reservation MONTHS in advance. I fly out to Seattle and call them and they tell me they ran out of cars. I was completely on my own and had to pay twice as much. An absolute sham. Kayak is a joke and so is hertz
I don’t set the bar very high for car rental experiences, but this was the worst I’ve ever had. I waited almost an hour and a half for my car with only three others in line. The issue was that Hertz removed chip readers from their card scanners. They were blaming multiple credit card declines on each customers. I almost was not able to rent my vehicle because of an issue with their card readers. I was not the only customer with this issue. I was offered (and paid for) one vehicle, and once everything was closed out they had me wait for my car. Finally, they pulled up with a different vehicle entirely. This was an unacceptable experience. Everyone in the location was friendly, but frankly brain dead.
Hertz didn’t have the vehicle I reserved and wouldn’t honor Kayak’s price. They down sold me to a lower class and doubled the booking fee just to let me have a car.
Cons:
They told me they didn’t have a car. They tried to charge me more money. And then they tried to give me a cargo van instead of a car. The place was filthy. The reservation did not say they closed at 5:30 nor that (according to them) I only had a 60 minute window to pick up the car.