Pros: The staff was very nice, and I was upgraded for free. Talk about great service, very friendly and caring. I recommend renting from this location. I will do it again!
Nov 27 2016
Pros: Honestly nothing... everything was lies and fees!
Cons: I didn't like all the extra fees and they never give you the car you choose or anything similar they give you something completely different.
Dec 5 2016
The car was not the one promised
Cons: I ordered a car upgrade and was given a tiny car with no trunk otherwise I would have had to pay another $15 a day--car was not like the one in the photo.
Dec 28 2016
Pros: Great Car for a great price. It made our Christmas :)
Dec 29 2016
Pros: The staff was helpful and courteous.
Cons: The car interior was not clean. No other option available at that level.
Dec 13 2016
Pros: Customer service was great
Oct 14 2016
Car rental or used car salesmen?
Pros: I did like the Provo office. They were helpful. Tried to make me happy.
Cons: That the SLC Downtown location didn't tell me that I could drop it off at the airport instead of at their location. Making it more convenient for me instead of not. That the car they gave me had a wobble and I had to exchange it for a different one using up my valuable vacation time. The individuals at the downtown location tried to upcharge me for insurance that I ha already bought.
They came across as used car salesmen. Shady, vain, conceited and interested in customer service very little.
Nov 14 2016
Pros: Great car for the price!
Cons: Made my reservation on line and was told it was at the airport, which it was not it was 15 minutes away and a $30 cab ride! Same thing for the ride back or risk the $100 drop off fee at the airport.
Nov 14 2016
Amazing personable service
Pros: The car was waiting for us and it took minutes to start our trip. We were offered a free upgrade just because (!!!), and they called the day after to see if everything is ok, if we liked the car amd if we are comfortable. I never had such service at a car rental before!!!
Cons: Nothing at all
Nov 27 2016
Excellent Customer Service
Pros: Quick pick up, upgraded to an SUV for free because they were out of full size vehicles
Pros: This was booked as an airport rental.
The agency is 45 minutes away form the airport.
Fortunately, I was able to cancel the rental and re-book at the airport.
This was a very poor way to treat a traveler.