Pros: I did like the Provo office. They were helpful. Tried to make me happy.
Cons: That the SLC Downtown location didn't tell me that I could drop it off at the airport instead of at their location. Making it more convenient for me instead of not. That the car they gave me had a wobble and I had to exchange it for a different one using up my valuable vacation time. The individuals at the downtown location tried to upcharge me for insurance that I ha already bought.
They came across as used car salesmen. Shady, vain, conceited and interested in customer service very little.