Cons: We were initially quoted $38 for the rental and ended up paying $166.03
Mar 24 2017
Pros: It was fast and easy and the pricing was reasonable!
Oct 20 2016
Pros: No hassle. Very quick service at the counter.
They made it easy.
My compliments to them and a thank you.
Dec 13 2016
Pros: Fast courteous service. Great price. I did porchase their insurance it had better coverage.
Cons: Don't by rental car from Kayak it's a third party vendor with little
Coverage. so we cancelled that coverage and got bumper to bumper with enterprise for a few dollars more.
Dec 17 2016
Pros: Granada Hills CA branch has one angle her name is Carissa I had compact small carshe did not have any and she upgrade me to Truck I was thinking to mo ve some stuff around house and I did it she is absolutely one of the BEST
I work in ship and rent all the time but this time was really GREAT
I will not buy any car because of this place treat me like my own family
Pros: Overall price was pretty good considering my rental trip and time.
Cons: Pickup location was lackluster at best. Long wait, understaffed, and when I finally got my car it hadn't been cleaned from the last customer's trip.
Jan 27 2017
Pros: The location was 28 miles from where I had asked for a pick up. So I could not use it.
Mar 17 2017
Cons: There was not a car available even though you confirmed it. I had to rent a car through Enterprise. I would not use your website again.
Jul 19 2017
Pros: The car itself was fine.
Cons: poor customer service, waited an hour to get the car. there were at least a dozen other people that came in while I was their and they had no cars for them even though they had reservations. The staff was slow and they were terrible communicators, and the car was dirty. I feel lucky that I even got the car. Never again, the little bit I saved was offset by the wait to get the car, and return it.
Pros: The car was the same as my own so it was an easy drive.
Cons: Our car was reserved for 8 at the Northridge location but they didn't have it ready until 8:30. When I asked about the delay I was told we are lucky we didn't get a call canceling our reservation. Ummm, I reserved in advance and paid in full. Horrible cutosmer service. Even customers that were in there were asking if we were helped and how long we had been waiting.
Oct 20 2017
Covenient, clean & cost-effective!
Pros: Good friendly staff...on time out the door and easy drop-off.