Reviews for Enterprise in Los Angeles
- All reviews 100%
Sep 28 2016
Pros: I had a great experience !!!
Cons: Customer care
Sep 26 2016
Long wait and shuffling between offices.
Cons: It is very difficult to locate the office since it is located inside the garage/student center and can't be accessed from the street and you have to walk around asking everyone for directions and nobody knows where it is. They didn't have the car and we had to go to another office, it would have been better to announce upfront that that office doesn't actually have cars and so I could have gone straight to the office with cars. The wait time was pretty long, again, no cars and they were moving them around from one office to another. It seems that having a reservation doesn't make a difference, they just try to find you a car anyways from other offices, they don't hold cars on the lot.
Sep 23 2016
Car Rental Great
Pros: I liked the Enterprise location I visited. Friendly staff who made sure I was happy.
Cons: I initially thought I had requested a car from the Airport location of Enterprise. When I got to Enterprise, they said that the Enterprise location that the online service provider had chosen was a different location from their Enterprise. This was a shock to me, because I assumed that the location was at the airport. I would warn others to make sure that the location of car rental place given by the third party vendor is where you expect it to be, and not somewhere else.
Sep 18 2016
Pros: The person helping us choosing a the model of the was very helpful and we did not feel rush to make a decision. That person gave beautiful customer service.
Cons: The cost of the rental was very high with the insurance.