Book Thrifty car rentals in Los Angeles

Cons: Extremely long line to check in. At least 30 people ahead of me.

Cons: line was way too long

Cons: When I arrived to pick up my car, the guy at the desk told me to go outside and pick a car from any of the cars in the economy section. When I went outside, there were no cars. As I stood and waited in the hot sun, several other people came out looking for an economy car. Since there was no official line or organization to the car selection process, people who came out after me tried to get a car first. It was very frustrating, competitive, and unprofessional. It took about 30 minutes to finally get a car.

Cons: We waited for the shuttle to the airport for over 30 min, that's to arrive so it took us nearly 50 to get to our terminal. While we were waiting 8 shuttles arrived for their competition next door. It was a miracle we made our flight. They've got to do better at this.

Cons: The leasing office is filthy- the walls needed painted, the doors are dirty, the floor is dirty. Feels like your in a third world country.

Cons: So, I understand it is a very busy travel weekend (Labor Day) but I had to wait over an hour to get my car in a line that most of the time was in a warehouse with porta-pottys that smelled DISGUSTING. Then, once I went to the mid-size car aisle there were NO cars left so I had to wait again. It was so awful that I will never again rent from Thrifty in LA!!!

Cons: We waited in line for 2 hours to rent the car

Cons: Nothing.. Absolutely nothing to complain about!

Cons: I had a long wait to check out when arriving and picking up the car -- the line was backed up. I guess there isn't a quicker method?

Cons: Seemed to be overwhelmed with returns and short of cars. Check-in was quick but told might be wait prepping cars. Actually got car within 5 minutes, but was told to pick any car in location "X", but only one was available. Turned out to have dent in door, but not noted on slip, and I couldn't see in darkness. Saw next morning and was afraid I would be blamed. Noted to attendant when I turned car in at Phoenix, and he made note. No further ramifications as of this writing. Had previous poor experience with Enterprise regarding damage, and was afraid I might have to go through same routine. Will not use Enterprise due to experience. Hope Thrify is stand up about issue.

Cons: The service, the super long lines, 45 min wait for the shuttle to the airport-making us very late

Cons: Location is not easy. Long wait to reach the airport.

Cons: Was upsold to higher model without being clear on pricing. Then refunded back to lower model. Then had to wait for vehicle since no lower models where available. Lot person said to take larger car and inside they made me wait. If I'd left the lower model on the ticket from the start I would have been given the first available, larger car. We felt a somewhat pushed around. To your credit everyone was nice about us being pushed around.

Cons: The pick up process line was so long. I will go out of my way to use them again. The office smelled like a dirty bathroom. I felt bad for the employees!

Cons: I just booked a few hours prior and when I called to complain that the Thrifty airport shuttle was no where to be seen for 45 minutes while competitors were coming around 3-4 times, but the agent told me that it was cancelled

Cons: Lady agent was nit kind. They wanted my Korean lucense but this Was not working in any other rental companies ir countries.

Cons: We waited over 25 minutes for the shuttle to pick us up from Thrifty to take us back to LAX airport. By then, a large number of people had accumulated and the whole shuttle was packed. Took another 10 minutes to load everyone and their baggage on board. That is way too long. Meanwhile down the road I saw 4 Fox rental car shuttles come and go in the same amount of time

Cons: Counter closes at 12:30am. Almost missed our pick up

Cons: Long lines, disappointing choice for luxury cars, uncomfortable waiting room.

Cons: Slow service. Did not have my car ready

Cons: Pickup was very slow- long line with few people working. Bathrooms were pretty gross.

Cons: 20-minute wait for the shuttle bus. Then a 50-minute wait in line at the check in.

Cons: Average shuttle every 45 minutes as Hertz and Avis are every 3 mins!!! Once I got there an hour later The line was so long and slow I grabbed an Uber and went to Avis!! People were fighting trying to get in shuttle back to LAX I am sure some missed flights TRAINWRECK!!

Cons: Took 1 hour to work through line at rental counter. They seemed overwhelmed at 1:30 in the afternoon.

Cons: The location was very difficult to access. Traffic in the area was horrible.

Cons: The insurance was way overpriced. Was not expecting that amount..

Cons: Customer service.

Cons: customer service at pickup... lady clearly agitated that i didn't go for her attempts to upsell...

Cons: See above

Cons: WAIT LINE WAS LONGER THAN WAIT FOR LUGGAGE NO COUNTER STAFF AT AIRPORT AS PROMISED HAD TO GO OUT TO RENTAL CARS TO SECOND COUNTER LADY SAID THEY WERE SHORT STAFFED!!!!

Cons: tried to sell optional coverage which I really did not need. car was not in good condition.

Cons: Long line at check in, clearly not enough employees. Had to provide gas receipt on return, be careful to listen for that.

Cons: The car was not all the way clean, there were smudge marks on the mirrors and water spots all over the car

Cons: Price was 3 times my reservation BUT it was because I checked in early. They did change it back to my reservation price after I mentioned it. Just a computer glitch. Held me up all of 5 minutes so no true problem.

Cons: High pressure upwelling and possibly illegal attempt to sell a completely unnecessary toll pass.

Cons: Nothing

Cons: No issues, no complainrs

Cons: Pickup was extremely busy and didn't receive what was expected for a luxury class.

Cons: The Airs vents smelled bad

Cons: Car was not ready when I arrived and all cars in my car size were rented. Too many hidden fees when the bill came. The pricing was not close to what was advertised on Kayak

Cons: bad service

Cons: Back seat was not totally comfortable.

Cons: A week later and I still haven't been billed. Reserved car wasn't available when we arrived. Had to return to the rental agency the next morning to pick up our vehicle.

Cons: Getting to my terminal was a hassle and took forever but thats more of an lax issue than thriftys fault.

Cons: Tried to oversell their insurance as with every rental car company.

Cons: The line to get the car was huge, out the door. Took almost a hour.

Cons: Felt like a bait and switch when I booked a special car vs. when I actually went and rented it. The "Special" was a compact, requiring me to upgrade. Drive to/from LAX took longer than anticipated, but I believe that is true of all rental companies.

Cons: Terrible shuttle service. Long waits for the bus shuttle and It takes ages to get to the terminal and they use the same bus ride to serve more locations . Rude employee when you complain for the extraordinary long time it takes from the rental location to the terminal, that puts you at risk of missing your flight. Thrifty doesn't care a bit of their customers!

Cons: Despite having made a car rental reservation with Thrifty, when I made it to the rental car agency (which requires a shuttle ride from the airport) there were not enough employees to meet the volume of customer needs. There was a 30 minute wait in line just to meet with a Thrifty representative. When it was finally my turn, one of the Thrifty representatives let someone from the back of the line cut in front of me because she recognized them. When it was finally my turn, my Thrifty representative offered the bare bones of customer service without any sort of formality or etiquette. There was zero sense of urgency or respect for the customer need to actually get anywhere. Will not use Thrifty again.

Cons: The car I ordered was not available , I had to,take what was left the car broke down, the second car had a blowout on the freeway, thrifty would not assist with roadside, I had to call AAA , and get the third car in 24 hours

Cons: The only issue I had was when I reserved the car online in the picture it showed a midsize car but when i went to the pick up the car it said the price was only for a compact which is a smaller size.

Cons: Very long shuttle wait on arrival and departure. Shuttle overly full with exut blocked luggage in sidle creating a very unsafe environment. This happened both directions. Drivers seemed stressed and unfriendly.

Cons: Had to wait a long time for the bus pick-up and it took a long time to work through the process of actually getting a car.

Cons: The agent at LAX who helped us was fine ... because we obviously knew what we wanted and what we were doing. But next to us, we couldn't help overhearing an agent very aggressively selling a lot of extra services to a young foreign woman -- obviously you want to make money, but this almost amounted to scamming and was very offputting.

Cons: I cannot believe that an AMERICAN company such as Thrifty would turn their backs on the AMERICAN Automobile industry by loading the parking lot with ASIAN cars. Disgusting, I tried really hard to tell the counter person I wanted an AMERICAN car and all was left was an old Chevy Impala with almost 30,000 miles on it. A nice car, but not like the newer ASIAN models in there. I would have to think again before I rent from your company if you do not provide more AMERICAN car selections.

Cons: No car abailable. Upgraded to premium which it wasn't. I would have preferred my full size car. Probably won't rent again from them.

Cons: The salesperson added an extra 90 bucks (15/day) on top of what I agreed to pay on the website. When the total came up I was surprised but she assured me it was correct. It was late, I was tired and in a hurry and there was ahuge line behind me, which ihad just waited in, so i did not want to bother looking up the info and arguing.

Cons: I didn't like that the website said the managers special could hound five adults plus two suitcases . It also showed a pic of an SUV in the decscription . In reality the car was a economy car which was very small, we had to upgrade for 10 dollars a day for a midsize . Then extra insurance was added on for another $100 ( it was taken off after complaining about it though ) don't say you want regular insurance if you want to use your private insurance because you will get charged . The car was dirty and the gas gauge read 3/4 tank when it was full ( we didn't get charged for this but it was annoying ) .

Cons: None

Cons: Everything was great!!

Cons: Through Kayak I had rented a car that was a "special" it was spec'd as a 5 passenger, 2 piece of luggage and featured a photo of a small SUV. When I got to the counter (which took forever - there was a huge line because they spend so much time upselling everyone) the woman told the "special" that day was a compact car. I pushed back and she went to get the manager. We waited forever and then she came back and said we were "lucky" because they were out of compacts. So we ended up getting a full size car - which is essentially what I had rented in the first place. Not a good experience.

Cons: Tried to extend by rental for 2 days. My rate was $40 a day, thrifty on the phone told me it would be $400 to extend the rental. That was crazy.

Cons: shuttle bus route is S L O W - partly due to LAX rather than Thrifty. Leave yourself a lot of extra room if traveling at busy hours (apparently 9:00 at night is busy). Almost missed my flight out.

Cons: Shuttle took a while to arrive, there are no continuous shuttles like LAS. When shuttle finally arrived it got packed really fast, there were two shuttle buses showing up at the same time luckily. The traffic in and around LAX is a pain, so definitely plan to give yourself at least 1 hour from the time you arrive at the rental drop-off to the time when you check-in & drop your bags off at the airport. If you are not checking in any luggage, then you can make it a bit tighter.

Cons: front Tire was low

Cons: they charged me an extra $35 more than the 66 it was supposed to be im upset

Cons: When I returned the car it was $50 more than the estimate. It was lucky I noticed and had to go in to the building to get this removed, which was annoying and took 10 minutes, when I was trying to get the shuttle back to the airport!

Cons: Took a very long time to get to our terminal. But not surprising.

Cons: It took more than a half hour of waiting before the bus finally took us to the airport.

Cons: I'm sure this was in the fine print, but we rented for a week and returned the car a day early and got charged more than the original quote, even after Thrifty removed the "early return fee." ?????

Cons: bus never came to airport for pickup. ended up renting through Budget.

Cons: Taking a shuttle to another location.

Cons: Had to wait almost 30 minutes for the shuttle back to the airport. By the time it arrived, we were packed in like sardines.

Cons: There was no shuttle service to pick me up at the airport. One shuttle went by within an hour period of time. I ended up going with Dollar rental.

Cons: Inflexible policies and incredibly poor customer service. I ended up not renting from Thrifty because when I called them at 3:30am while trying to recover from a cancelled flight and a rebook on a new flight (within 24 hours of the old one), they absolutely refused to honor my original pricing and the price more than doubled. Spoke to a supervisor and when I asked to speak to his supervisor, was told that in the entire Thrifty system there was not another supervisor I could discuss it with. Major headache.

Cons: No prius

Cons: But thrifty is so shady. They gave me incorrect instructions regarding the deposit required prior to pickup. The line at the agency was terrifically long and the staffers were not in any rush. They were glacially slow in returning my deposit and when I called their CS line they were of no help. I love Kayak but you should suspend your relationship with thrifty

Cons: Long line at pick up. Waited longer than expected for shuttle back to airport after drop off.

Cons: I booked my car on line in FL for my trip to Los angeles, I used my Visa Credit/Debit card, got a confirmation and reservation all set. When I arrived in LA I found out my card was no good because it was a debit card. So I was stuck in LA with no car. I had to find another rental agency to handle my rental which went fine. I've never felt so stabbed in the back as I did with your company!