Pros: Employees very nice/helpful. Upgrading me right away when they saw i was traveling w/massage table & needed more room!
Feb 9 2017
Pros: Everyone was very friendly and professional.
Cons: When I was looking for a rental on Kayak I specifically said I wanted to rent from the Nashville airport. I did not realize the car I ended up renting was in a different town (20 minutes away), not just at an off-site airport rental. Interestingly, even with a $20 Ubber ride, the car from Madison was $150 cheaper than renting from the airport.
Dec 7 2016
Pros: The employees were very nice!
Cons: I had two cars to choose from. Both smelled like smoke. The employees tried very hard to neutralize the smell but it didn't work. My only recourse was to drive out to Nashville airport in order to exchange the car. The employees at Nashville Airport we're extremely accommodating and gave us a great car, but I should have never had to do that. They should have brought the car to me.
Jun 21 2016
Cons: There was confusion over the pick-up location. I had requested Nashville airport, but my documentation had an address which I was told was down town, and was closed when I arrived. However, we did sort it out amicably.
Nov 2 2016
Cons: we had our reservation at the first location and when we showed up they didn't have a car for us (they did call and leave a message but i I didn't check my messages). unacceptable! if you reserve a car there should be a car waiting for you.
Mar 23 2017
Pros: The car from enterprise was clean and new and got the job done.
Cons: I searched for a rental for the airport I was flying into and my rental location turned out to be across the city so I had to move my reservation back to the airport which cost me 50% more than my reservation.
Nov 7 2015
Pros: Quick transactions
Mar 24 2016
Good car and service not too bad
Pros: The car was good and the fact that I can give back the key when the agency was closed was a very good surprise and it was very convenient.
Cons: I was in a hurry when I picked up the car because I had an appointment less than an hour before ( and I had 40 minutes drive). The agency opened at 9. They let me in at 850am but they didn't want to help me before 9. (That I can understand). But then, they started to answer the phone, go to see another car for his colleague etc. it took about 20 min to do the contract and get the car... Except that, it is a very good agency and I recommend it.
Mar 31 2016
Pros: great customer service; rate
Cons: Not much room for luggage
Apr 22 2016
Pick up / drop off parameters
Pros: The enterprise facility was offsite from airport. Very friendly they allowed me to return at airport without incurring a drop penalty
Cons: I chose airport code BNA as my pick up and drop off point when selecting options for my car rental. An offsite rental facility should not be shown unless the rental agency will pick you up from the airport. Enterprise has a company slogan "we'll pick you up" - apparently not because I had to pay a $30 Uber fare to get to the facility. If Kayak chooses to show options a warning should pop up letting the user know that an off site rental facility Had been selected, and in that case wether or not the rental facility has shuttle service
Pros: The staff member had everything ready to go and I wad in and out efficiently.
Cons: Car was parked in an odd spot that required a littl maneuvering to get going.
Oct 10 2016
Wrong price charged then what was quoted
Pros: My reservation got all messed up and they had my location wrong and I had to drive an hour away to pick my car up so the guy said he would give our suburban for $150 total for my trouble and when I picked it up there was no note of it and I was charged $285
Pros: Not much to like considering they didn't want to part with their vehicle.
Cons: Not sure what the point of making a reservation is and getting to Hertz for them to tell us they didn't have a vehicle for us, even though the minivan was sitting right there in the lot. Not something you want to deal with when you are trying to make a 13 hour drive across states to find out the rental company, Hertz, doesn't want to part with the vehicle that was reserved for you to begin with. Needless to say, we won't ever choose Hertz again, would rather pay a little more for someone willing to help.
Jan 28 2017
Pick up changed, price changed, nothing worked as
Pros: The car itself seems ok alright the tire is having issues.
However Kayak, the companies it would with and Hertz ask left me wishing I had never used them.
My pickup location was changed from the Nashville airport to an office close by. When I asked if they could move it they said sure then my bill went up over 100.00.
I called in only to be ignored because your system sent bought the reservation from price line. They told me it's kayaks fault and at the end of the day I'm eating the bill over this issue.
I will not be using your service again and I will be advising others of the same. No one took accountability and left me feeling with an issue I never would have had to deal with.