Cons: There was confusion over the pick-up location. I had requested Nashville airport, but my documentation had an address which I was told was down town, and was closed when I arrived. However, we did sort it out amicably.
Nov 7 2015
Pros: Quick transactions
Mar 24 2016
Good car and service not too bad
Pros: The car was good and the fact that I can give back the key when the agency was closed was a very good surprise and it was very convenient.
Cons: I was in a hurry when I picked up the car because I had an appointment less than an hour before ( and I had 40 minutes drive). The agency opened at 9. They let me in at 850am but they didn't want to help me before 9. (That I can understand). But then, they started to answer the phone, go to see another car for his colleague etc. it took about 20 min to do the contract and get the car... Except that, it is a very good agency and I recommend it.
Mar 31 2016
Pros: great customer service; rate
Cons: Not much room for luggage
Apr 22 2016
Pick up / drop off parameters
Pros: The enterprise facility was offsite from airport. Very friendly they allowed me to return at airport without incurring a drop penalty
Cons: I chose airport code BNA as my pick up and drop off point when selecting options for my car rental. An offsite rental facility should not be shown unless the rental agency will pick you up from the airport. Enterprise has a company slogan "we'll pick you up" - apparently not because I had to pay a $30 Uber fare to get to the facility. If Kayak chooses to show options a warning should pop up letting the user know that an off site rental facility Had been selected, and in that case wether or not the rental facility has shuttle service
Oct 20 2016
Dirty car and unfriendly people
Pros: The car was cheap.
Cons: The people at the desk were very unfriendly and unorganized. The car was dirty and stained on the inside. The cupholders had built up coke stains from the last person who used the car. and there was trash left in the car from the last users. I wish I would have refused the car and opted for the higher price at the airport. Will not be using enterprise again.
Pros: The staff member had everything ready to go and I wad in and out efficiently.
Cons: Car was parked in an odd spot that required a littl maneuvering to get going.
Oct 10 2016
Wrong price charged then what was quoted
Pros: My reservation got all messed up and they had my location wrong and I had to drive an hour away to pick my car up so the guy said he would give our suburban for $150 total for my trouble and when I picked it up there was no note of it and I was charged $285