Pros: Car was ready without any hassles; staff was friendly and helpful. Charges on our credit card were exactly as we expected. No problems!
Cons: rush hour traffic in that location was a negative but not a deal breaker (comes with the territory)...
Jul 21 2016
Pros: I like that it was very economical on gas.
Cons: the rental fee was more than what I had expected . they said that the taxes were not included and the deposit was 150.00 and the guy at the counter kept wanting to add more fees which I did not need.
Aug 3 2016
Pros: I really appreciated the customer service given by Isaiah at Seatac on July 27. He was very personable and helpful. the car was great also.
Aug 18 2016
Pros: Comparison of companies
Grouped by rates
Selection of cars
Aug 19 2016
Cons: I booked the car for pick up at the SEATEC Airport instead I found out that KAYAK booked the car at the downtown location. Hertz wanted me to pay 2.5 times what I was quoted to change the reservation. I had to book the car thru Alamo for a very reasonable price.
Aug 26 2016
Pros: The pick up at the Kent WA location went smoothly and quickly.
The car was fun to drive, easy on the gas, and cute to look at.
The return went very quickly. The agent opened my car door and called me by name. The final bill was exactly what was quoted. I will use Avis again thru Kayak as it was the best price ($255) for a week in Seattle in August.
Aug 31 2016
Very efficient, helpful and fast!
Pros: Both emplyees that I had contact with were so polite , efficient and fast and helpful! They did their job like they loved what they were doing and took pride in themselves and their business.
Cons: There was nothing I didn't like.
Sep 13 2016
No service agent at rental car location for drop-o
Pros: Car was new and drove fine.
Cons: Car was not cleaned very well. When returning car, no one was at the rental location to take car, so I left keys in after hours drop box. This was on a Monday at 4pm (well within business hours).
Sep 15 2016
Smooth, quick rental drop-off and pickup
Pros: Short, sweet, to the point. Good check-out and return time.
Cons: The Nissan I rented had a small issue with it's heater blower motor being very noisy when turned up to high. No big deal, otherwise the car was perfect.
Oct 6 2016
I didn't get the car I asked for
Pros: The car was clean and got good gas mileage
Cons: I had reserved a compact car. What they gave me was a downgrade -- a Toyota Yaris -- but insisted that the car was in the same class as the one I had reserved. I don't think so! They wouldn't refund the price difference. There was also a loose piece on the left rear of the car that flapped violently in the wind at freeway speeds, forcing me to keep my speeds under 60 mph.
Pros: nothing. facility was closed and I could not get the car
Cons: The kayak site said the bellevue budget rental at hilton is open up to 4 pm on sunday. I booked the car for 3 pm.
I got a reminder from the budget office that my car is ready to be picked up at 3 pm!! It also had the working hours listed as open until 3 pm on sunday. Yet, when I went there at 3 pm, the hotel people said the car rental desk closes at 2 pm on Sunday.
So, i ended up wasting a ton of time going there, trying to call the Budget main office to see where i can pick this car from and every time the line would get in the middle as though Budget did not want to be bothered about it.
Jul 24 2016
Great rental, took to Yellowstone...
Pros: Lots of room, auto everything, great experience!