Cons: Went around to all the rental agencies at Nashville Air terminal to get the best deal for sar rental one way to Cleveland Ohio
Came to your Dollar Car Rental Center and told my final payment was to be 238.00
In Cleveland found it to be 487.00! for a one way?
Aug 20 2016
Pros: Good vehicle selection, friendly staff at all stages of the rental process, modern car in excellent mechanical condition.
Aug 22 2016
Cons: The return line was so full of cars and so under staffed that we had to leave the vehicle and hope that the billing would be taken care of accurately. we could not even see the return staff from the end of the line where we parked.
Oct 10 2015
Cons: You need to be careful with what they tell you. I upgraded to a larger vehicle and they told me no extra charge. Then when I go to check out there is an additional charge of almost 40.00$s. Their explanation was since I prepaid the gas I brought it on empty but because it was snigger car I had to pay the extra gas. 40.00$??!! So I did not have to pay, but it was a fight. No way to do business.
Oct 10 2015
Cons: Very costly for a one-way return and when I tried to add one more day to rental
Oct 12 2015
Pros: It was simple to drop off the car - just pull up, scan in, and go!
Cons: There was not a negative part of the experience.
Oct 18 2015
Pros: Friendly and knowledgeable reps that completed the paperwork quickly with no surprises. The lot attendants were very considerate and every employee was helpful and cheerful. Clearly a well run location in Nashville.
Oct 19 2015
Great car, tricky changes at the counter.
Pros: The car, a Nissan Altima, was comfortable, clean, and fun to drive.
Cons: I made the reservation online with all my preferences, but my husband picked it up and ended up paying more than I'd planned or reserved because they sold unnecessary insurance at the counter (our policy covers rentals). I know it's our responsibility to know what we need, but if they had kept my reservation details and not tried to upsell at pickup, we would have saved money and stayed in our travel budget.
Oct 19 2015
Great customer service
Fast pick up and drop off
Cons: They try to up-sell you at the counter, but that is every car rental agency. I just say no to everything.
Oct 28 2015
Don't extend your rental without reading the fine
Cons: I needed to extend my rental by one day. That day would have cost me a weekly rate and a 175.00 additional charge for the car and coverage. I turned the car in and rented a car from another company, saving me $100 or so.
Pros: Visited Nashville and rented a car for the day. The staff were extremely nice and helpful. The newer model car was in great condition with many extra features. It was spotless inside and out. And when we brought it back the next day, they were nice enough to give us a ride to the airport at no extra charge.
Jul 13 2016
Pros: I enjoyed the convenience of reserving online
Cons: My reservation I made was not available when I arrived ontime
Jun 6 2016
Cons: No cruise control
Oct 27 2015
Cons: By the time I got to the rentslbi was too exhausted to return the car. But it was horrible the way it smelled.
Oct 31 2015
Pros: Prompt service, provided an upgrade at a good price, helpful providing local information.
Nov 23 2015
Pros: staff was excellent ... i had absolutely no problems from beginning to end ... great experience!
Jan 2 2016
Pros: Had to wait an hour and a half until the car was ready. They charged an extra $30 for service I did not request and nd I'm still waiting for it to be rebated
Mar 7 2016
Pros: They didn't have the car I was hoping for when I made the reservation, but gave me a cool convertible in its place. Nice! Quick check in and check out. .
Mar 25 2016
Pros: GREAT car, was perfect for what we needed. drop off for different location was pricey but better than other companies.
Jun 20 2016
problems with returning. Over charged and 45 minut
Pros: The people were nice and polite. I thought i ould have a chance to pick the car i wanted or at least a color... I didnt get that chance. Clean office and car.
Cons: I had no trouble renting the car and matching the cost with my on line quote ($187). However, when i returned it, i was being charged over $400! Granted i forgot to fill the tank so the 16 gallon tank was only half full, so i was charged a premium fee for 10 gallons, even though the tank is only a 16 galln tank. I was hoing to drop off the car and get out of short term parking in less than 30 minutes so it would be free. The customer service person kept runnng the numbers to find out why my charge was showing over $400. I didnt get to leave for 45 minutres, therefore had to pay for parking because of Enterprise. to improve... Maybe charge what the custmer was quoted and agreed to when renting the car. Spending so much time trying to figure out an overcharge was not right. If there is an unreasonable and unknown over charge, just make a note and charge the price quoted and move on to avoid trying up the customers time.
Pros: I read some reviews that made me nervous I was going to have a hard time, but it ended up being a good choice for me. I picked up my car in Memphis, and returned it after driving to Nashville. In both places, I found friendly staff, short lines, enough cars to choose from, car was in great condition and very clean, and a super easy return process. And all for a really great price.
Cons: nothing - my experience went very smoothly.
Oct 31 2015
Heavy tobacco smoke smell
Cons: The car was supposed to be a non-smoking car, but reeked of a heavy smoker. It was the only compact on the lot so we had no choice but to take it.
Nov 8 2015
Pros: Service was quick. The car was very clean.
Cons: All good
Nov 23 2015
Cons: At first the computer was not working at the pick up center and I was faced with the prospect of walking another mile back to the terminal. Fortunately, the problem was solved.
Jul 4 2016
Pros: We landed at 9 pm thinking we had a rental. They were closed because they had given our car away (we found out from the next door rental service). We later had to pay $400 for what was a $30 initial rental.
Cons: We didn't get our RESERVED rental
Jul 15 2016
Pros: I really liked that I booked a compact car and then received a small SUV for the same price!
Cons: The distance of walking in Nashville from the desk to the car, it would be awesome if Kayak could work out a deal to use the rewards member pick up areas at airports.
Jul 16 2016
Cons: Price charged did not match the price from on-line reservation. It claimed extra $15 more tax, though the reservation confirmation said that the price includes tax.
Aug 7 2016
Cons: The reservation was for mid siize sedan. When I arrived, I was told I would pay extra for each day for the car I reserved versus a smaller car. I did not have time to push the issue. The reservation quote versus what I paid was incorrect.
Aug 8 2016
Pros: They gave me a choice, and had Toyotas available