Pros: The customer service at the Nashville Airport is excellent!!
Oct 20 2015
Great Choice, Great Price
Pros: I read some reviews that made me nervous I was going to have a hard time, but it ended up being a good choice for me. I picked up my car in Memphis, and returned it after driving to Nashville. In both places, I found friendly staff, short lines, enough cars to choose from, car was in great condition and very clean, and a super easy return process. And all for a really great price.
Cons: nothing - my experience went very smoothly.
Oct 31 2015
Heavy tobacco smoke smell
Cons: The car was supposed to be a non-smoking car, but reeked of a heavy smoker. It was the only compact on the lot so we had no choice but to take it.
Nov 8 2015
Pros: Service was quick. The car was very clean.
Cons: All good
Nov 23 2015
Cons: At first the computer was not working at the pick up center and I was faced with the prospect of walking another mile back to the terminal. Fortunately, the problem was solved.
Jul 4 2016
Pros: We landed at 9 pm thinking we had a rental. They were closed because they had given our car away (we found out from the next door rental service). We later had to pay $400 for what was a $30 initial rental.
Cons: We didn't get our RESERVED rental
Jul 15 2016
Pros: I really liked that I booked a compact car and then received a small SUV for the same price!
Cons: The distance of walking in Nashville from the desk to the car, it would be awesome if Kayak could work out a deal to use the rewards member pick up areas at airports.
Jul 16 2016
Cons: Price charged did not match the price from on-line reservation. It claimed extra $15 more tax, though the reservation confirmation said that the price includes tax.
Aug 7 2016
Cons: The reservation was for mid siize sedan. When I arrived, I was told I would pay extra for each day for the car I reserved versus a smaller car. I did not have time to push the issue. The reservation quote versus what I paid was incorrect.
Pros: Visited Nashville and rented a car for the day. The staff were extremely nice and helpful. The newer model car was in great condition with many extra features. It was spotless inside and out. And when we brought it back the next day, they were nice enough to give us a ride to the airport at no extra charge.
Oct 23 2016
Friendly, pleasant rental experience
Pros: This Enterprise location was fantastic. It was easy to find, was near the airport, and the staff was great. I was served quickly and enjoyed talking to the clerk, who was also nice enough to suggest where we could grab lunch (it was great!). Really pleased with the overall experience.
Cons: The only downside was that there was no shuttle from the airport, so we had to take a cab.
Oct 24 2016
Cons: Had a flat tire on the 2nd day and it was a huge hassle to get it fixed or get another car. Enterprise expected me to go to a separate location and wait the entire day to get the tire fixed and then they would reimburse me. The 2nd option was to come later in the day to get another vehicle, which required a 30 min drive each way on a tire they may or may not make it. In the end we had the extend the rental to take care of the problem and they charged double the original rate to extend for one day.
Feb 28 2017
Great deal and great personnel
Pros: The staff was courteous and helpful overall and especially with my questions about the area as I am from out of state. Nice rental car at a very reasonable price and worth saving $100 to avoid the airport rentals. Complimentary ride back to airport nice touch.
Cons: Everything was great.
Jul 13 2016
Pros: I enjoyed the convenience of reserving online
Cons: My reservation I made was not available when I arrived ontime
Pros: The staff member had everything ready to go and I wad in and out efficiently.
Cons: Car was parked in an odd spot that required a littl maneuvering to get going.
Oct 10 2016
Wrong price charged then what was quoted
Pros: My reservation got all messed up and they had my location wrong and I had to drive an hour away to pick my car up so the guy said he would give our suburban for $150 total for my trouble and when I picked it up there was no note of it and I was charged $285