8.0 ExcellentDec 2 2021
Pickup was great at w 76th NYC, dropoff was very uncomfortable though at TRI airport. None of the employees were wearing masks, the rental desk is inside of an airport, just past the giant signs that say masks are required.
4.0 OkayNov 29 2021
All of the staff at pick up and drop off were very friendly and attentive. They didn’t have the hybrid we requested, so they gave us a midsized suv, which they tried to upsell us on before they told us they did not actually have the car we reserved. The exterior of the car they gave us was filthy, as if it had been dropped off from a long road trip and handed straight to us. The inside seemed worn out and dirty for a car that only had >60k miles, and smelled like it was sprayed with freshener moments before it was given to us. It was out of windshield washer fluid, which we had to stop and fill up. It had 3/4 of a tank of gas when it was given to us. The steering wheel vibrated the whole trip. The car seemed like it probably hadn’t been serviced in a long time. Overall, the staff was nice and the car got us to where we needed to go. But, it was a big disappointment to do a 6 hour drive in a dirty vehicle that smelled badly and drove poorly.
10.0 ExcellentJul 26 2021
The price is high
4.0 OkaySep 9 2020
pick up staff was quick. not necessarily friendly, but quick.the car was disgusting inside. it was clearly not cleaned (but the "this car has been cleaned" paper was placed inside) and it smelled. It still had someone's dirty mask in the backseat, dust/soot everywhere and dried snot on the dash/door.
9.2 ExcellentJun 27 2020
Staff were extremely helpful and kind. Car was VERY clean, which is so necessary during the COVID pandemic.It feels unbelievably expensive. I understand it's a one-way trip, but the fees are outrageous. I'm glad upgrading in person was cheaper than online.
8.8 ExcellentMay 6 2019
there was stuff in the back left from previous client - the staffer didn't tell me or ask me about gas refill and i realized when i stated driving it was half full so I just returned it half full
10.0 ExcellentAug 13 2018
Renting with easeNew car, easy to extend reservation
5.2 OkayApr 17 2018
gave me a car with wheel problemsopening hoursI spend time and money on the wheel problem and wait for exchanging a car.
8.0 ExcellentJan 7 2018
convenient location, nice people, reasonable price, glitch in checkoutcar was great, people were nice, price reasonable; location was amazingly convenient to the upper west side; we were able to do a 1 way SUV rental with short notice for <$150; got us out of a bind from a canceled flighttook 30 min to get car at 7:30am on a Sat because someone forgot to gas up the car the night before
10.0 ExcellentSep 1 2017
Excellent staff and very courteousThis was my first time using Avis, I used enterprise in the past and was disappointed by their overall services,the Staff at Avis on west 76th were excellent to me and treated me like a 20 year client, I will definitely be using Avis from now on