Pick-up location | Renton |
---|---|
Car types | Compact SUV, Full-size, Intermediate, Intermediate SUV, Pickup truck, Premium, Standard, Standard SUV, Supplier choice |
Rental locations | 5 |
Airport locations | 0 |
Popular agencies | Enterprise Rent-A-Car, Turo |
Intermediate | $54/day |
Standard | $39/day |
Full-size | $32/day |
Premium | $62/day |
Pickup truck | $79/day |
Compact SUV | $59/day |
Intermediate SUV | $59/day |
Standard SUV | $60/day |
Supplier choice | $69/day |
One location in Renton
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Reviews
8.0 Very good
Jan 2020
Pros:
Staff was nice.Cons:
The cars weren’t spotless, but that wasn’t a problem for me. We did get have to exchange cars due to a tire issue. We called ahead and discussed it with E-Z Rent-a-Car. They said they made a note on our profile and there would be no problem coming back and exchanging the car. When we got there, they didn’t seem to know what we were talking about and we spend a little longer than necessary due to some confusion about the exchange. Worked out in the end.4.0 Mediocre
Dec 2020
Pros:
Easy drop offCons:
Car smelled terribly of smoke, super long wait at pickup while the only staff st the desk was chatting with the only customer in front of me, stating “I’m taking my time to see if a car comes in for you”. I had already reserved and paid online, to “save time” the website said.6.8 Okay
Dec 2019
Cons:
Vehicle had been smoked in, did not realize until I turned on the air after departing the rental facility.5.2 Fair
Sep 2019
Cons:
They did not have my car available for me when I arrived to pick it up. That is the first time that has ever happened to me in 30 plus years of renting cars. They clearly did not want to upgrade me to a larger vehicle. Eventually my car became available.10.0 Wonderful
Sep 2019
Pros:
Drop off quick and easy.Cons:
Staff both at check in and return were not rude but not friendly. Acted like overworked or not enjoying their job. I can deal with that but nicer if more conversion.7.2 Good
Sep 2019
Cons:
Check in agent was extremely rudeOne location in Renton
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8.0 Very good
Mar 2021
Pros:
The staff outside in the lot was very helpful and friendly.Cons:
Car could have been a bit cleaner8.0 Very good
Mar 2021
Cons:
Check in was a little long due to no other representatives being on desk.2.0 Poor
Mar 2021
Pros:
Very bad customer service only 3-4 people are working inside and outside long wait my car was not ready on timeCons:
Customer service2.0 Poor
Mar 2021
Cons:
Waited well over an hour for the car to get cleaned before I picked it up, making me very late for a couple meetings. The checkout counter was also incredibly slow, with no urgency shown by the staff.8.0 Very good
Mar 2021
Pros:
Car was excellent and a very good value.Cons:
Pick-up and drop off were slow and drawn out. Stood by for 15 minutes waiting to check out while one agent worked and two others walked in and out without a word. Finally someone noticed me standing there and said someone would soon help me. Another 5 mintes with no attention!2.0 Poor
Feb 2021
Pros:
Nothing.Cons:
They canceled my rental AFTER i called them and emailed them that i was arriving late due to flight cancellations and wearher. When i arrived the next morning the counter guy said my trip was canceled and theres nothing i can do about it. I want a refund.2 locations in Renton
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9.2 Wonderful
Sep 2020
Pros:
Very friendly service.Cons:
Cleaner vehicle but we did upgrade without a notice.10.0 Wonderful
Mar 2020
Pros:
Friendly staff. Paid for Uber to take me back since no one was available.Cons:
Excellent customer service!4.8 Mediocre
Jul 2019
Cons:
You sold me an insurance policy for $9 a day that enterprise said they don't honor that policy.9.2 Wonderful
Jan 2017
Pros:
lower price than airport pickup, easy to get to rental siteCons:
still more expensive than any other city we have rented vehicles at9.2 Wonderful
Jan 2017
Pros:
Value, half the cost than at Seatac. Staff very friendly and efficientCons:
Not being warned ahead of time that there was not provided transportation at Enterprise in Renton to/from Seatac2 locations in Renton
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2.0 Poor
Aug 2020
Cons:
The didn't have a car available8.4 Very good
Sep 2018
Pros:
Great value. Great service at pick up and drop off Camilla was very helpful and efficientCons:
Car was surface clean but had odor. Seats, especially in back passenger side seemed to need deep cleaning due to odor. We’re unaware of toll policy until we asked at drop off10.0 Wonderful
Jan 2017
Pros:
The Hertz attendant was courteous and very easy to deal with, we plan on renting with hertz in the future due to her efforts.6.8 Okay
Jun 2016
Pros:
The car was clean and comfortableCons:
Our reservation was for 08:00. I was called at 07:50 (10 minutes prior to our pick up) and told that there wasn't a car available and that they were only able to place 5 out of 12 reservations in cars the previous day. There "wasn't anything that could be done" so I called the customer service line. This was an incredibly cumbersome process with no assistance provided. I made four separate calls. I was transferred to Dollar Rentals to see if they would have a car for me? I do not feel that this situation was handled well by the Hertz company from every angle. I did not feel that, I, the customer should have been responsible for calling other locations and companies for your error. It was very unprofessional.One location in Renton
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2.0 Poor
Aug 2019
Pros:
NothingCons:
Don’t call me 3 hours before pick up to tell me you can’t honor the rental. Also hold Economy accountable for having a valid contact phone number. Phone number on confirm is for Zeeba and the other is for an agency in Florida. I live in Kent WA.4.4 Mediocre
Aug 2019
Pros:
I really enjoyed the spaciousness of this Ford Transit 13 passenger vanCons:
The pickup address was incorrect. The van had a transmission issue and it was a very loud ride in this vehicle. I had no drop off instructions.One location in Renton
One location in Renton
One location in Renton