Renton Car Rentals

Good price

Pros: Great value. Great service at pick up and drop off Camilla was very helpful and efficient

Cons: Car was surface clean but had odor. Seats, especially in back passenger side seemed to need deep cleaning due to odor. We’re unaware of toll policy until we asked at drop off

Poor Customer Service

Pros: The car was clean and comfortable

Cons: Our reservation was for 08:00. I was called at 07:50 (10 minutes prior to our pick up) and told that there wasn't a car available and that they were only able to place 5 out of 12 reservations in cars the previous day. There "wasn't anything that could be done" so I called the customer service line. This was an incredibly cumbersome process with no assistance provided. I made four separate calls. I was transferred to Dollar Rentals to see if they would have a car for me? I do not feel that this situation was handled well by the Hertz company from every angle. I did not feel that, I, the customer should have been responsible for calling other locations and companies for your error. It was very unprofessional.