Renton Car Rentals

Cons: There was only a car in the compact car garage. No choice.

Cons: It smelled of cigarette smoke

Cons: Radio in car stopped working. It made for a silent ride, but the drive and rental experience were great.

Cons: I reserved a mid-size - specifically I was told a Nissan Murano - however they had none and my choice was a compact, truck or minivan. I took the compact which was fine although the usb port for charging my phone did not work. Additionally, the car while clean, smelled like cigarette smoke.

Cons: Contract is pages and pages. Try to sell you insurance, pre paid gas tank refill, etc. Got my reservation return times wrong twice and tried to charge me for the change. Otherwise, great!

Cons: Was offered car insurance through the website and got to the rental place only to find that they did not accept it. Thankfully, staff told me there so that I could call and cancel otherwise I would have been charged.

Cons: Not your fault but we could have picked out a better car. It was pretty noisy.

Cons: I didn't like the fact that you did not tell me about the deposit. So I had to use a different card to begin with. When I brought the car back we were able to put it on the card I wanted it on, but I had to wait a day to get my money back from the card I used to begin with.

Cons: We waited at least 1 hour to pickup the car. I had to change an appointment because they took so long, and so did several other people in line. There were 2 employees working, and 3 empty computer terminals that could have been used, even though reservations specify when rentals will be picked up. The company knew there would be that many people. Once I completed paperwork I wasn't given any instruction on where to go to find the car, so I had to prompt the employee to tell me what to do. Then I had to ask another employee where I could find the keys to the car. Next time I'll happily pay more to avoid such a pickup mess.

Cons: Too much hidden fee, gas price was 2x higher than the market price

Cons: Had car for 3 days plus 3 hours. Charged for 4 full days and charged a late fee for being over 3 days. Got them to drop the late fee since they charged me for 4 full days. It was 50% more money than my Kayak booking sheet said.

Cons: The maintenance light came on about halfway through our trip. The car had low milage so we assumed that it was for an oil change, but it was disconcerting.

Cons: Checking in on 5th floor was the furthest possible away you could be from pick up. Bus from seatac too much waiting between stops

Cons: When I got there reserved acad similar to camery but they said all they had was a van at no extra charge. There is no way I was taking my clients out to dinner in a mini van, so after a few uncomfortable moments, the gentleman called down to see how long it would be for a mid size, and they had one ready

Cons: Car was a bit dinged up. 51k miles

Cons: The original vehicle was not the 'type' of car that was listed on the website - it was smaller; even the 'upgrade' was small. The vehicle itself was a typical rental - it had dings and scratches and was the basic no-frills package. BE SURE TO CHECK YOUR VEHICLE FRONT-TO-BACK and fill out the 'vehicle check list'. It was difficult because of the poor lighting in the garage, but write down EVERYTHING.

Cons: The reservation expired because the time it took to get from the airport to the counter was unavoidably extended. The counter agent told us the reservation expired and then told us we should have arrived to the counter on time and then tried to up-sell us a larger and more expensive car. We moved on to the Alamo counter and were very happy with the service and price we received. I would not use Kayak or E-Z Rent-A-Car again.

Cons: We picked up the car around 9:00 pm, and the car was parked in a dark area of the garage. I did a walk around inspection and the car looked great, with a few minor scratches. I did not think to check the interior. The interior was clean, but the front seats were really stained and there was a burn mark from a cigarette on the driver's seat. We were also missing a floor mat on the passenger side. But, the worst part was the awful cigarette smoke smell. It was so bad that we often drove with the windows open. My rating reflects the smell; and I will always check the interior before driving away!

Cons: Gas was $6 a gallon upon return, which is standard for rentals, but still terrible. The pick up process was not streamlined, a lot of "give this person this paper", which they didn't need. The companies have computers, use them.

Cons: The first car they gave me clearly had mechanical problems. Also, the attendant did not check the physical condition of the exterior of the car with me. When I came in to return the poorly functioning car for another, I asked for my discount rate (via Kayak) and the woman at the counter said the computer automatically changes it to the full rate when exchanging a vehicle. I insisted on my original rate since the car was performing badly, and I waited around for another 20 minutes while they tried to override the function in the system. I did get a decent car eventually, but it smelled like cigarette smoke. I probably won't risk using them again.

Cons: It was some what dirty when I picked it up

Cons: Another bait and switch. Charge was 40 more than quote

Cons: Not being warned ahead of time that there was not provided transportation at Enterprise in Renton to/from Seatac

Cons: still more expensive than any other city we have rented vehicles at

Cons: Passenger left a camera in the car. I was charged $71 to ship the camera back to its owner in Canada. My credit card was charged before checking with me on the shipping cost first. This was as much as the entire weekend car rental! I would have appreciate a call before proceeding with the shipping charge. I would have had the camera shipped to me in the US otherwise or asked for cheaper shipping options. I was a bit surprised because Enterprise prides themselves on great customer service. This was a miss, in my opinion.

Cons: This is not a comment about Enterprise, they were great. SEATAC car rental area, while conveniently in one area, is not clearly marked re: where to go to pick up the auto.

Cons: Mpg wasn't ideal

Cons: The car wasn't super comfortable for the long drive, but it's sort of expected.

Cons: one way drop charges seem exorbitant

Cons: Having to fill the car with gas

Cons: I rented the car to get from Seattle to Vancouver- they gave me a tiny compact Nissan because it had Canadian plates-yet still charged me an additional $200 for returning it for them. They should have at least removed the drop-off fee- or given me the car that I had originally selected.

Cons: Our reservation was for 08:00. I was called at 07:50 (10 minutes prior to our pick up) and told that there wasn't a car available and that they were only able to place 5 out of 12 reservations in cars the previous day. There "wasn't anything that could be done" so I called the customer service line. This was an incredibly cumbersome process with no assistance provided. I made four separate calls. I was transferred to Dollar Rentals to see if they would have a car for me? I do not feel that this situation was handled well by the Hertz company from every angle. I did not feel that, I, the customer should have been responsible for calling other locations and companies for your error. It was very unprofessional.

Cons: Several vehicles I chose - but didn't drive away - wreaked of cigarettes! Are you guys charging/fining people afterwards when they blantantly disregard the agreement terms that say NO SMOKING - because National is clearly NOT doing anything to actually clean the horrible smell from the vehicles. This is a big problem I always have with National and in general the rental industry effectively encourages people to smoke in their vehicles as the do nothing to enforce - or recitify the problem after the fact.