Cons: i had ti turn car in early was told the pre pay would be put back on car called after a week to ask why the charge was still on it was told i would be called back about it soon been 24 hours no call...i will dispute charge if i dont hear back today
Feb 20 2017
Renting a car
Pros: Price was reasonable.
Cons: Car had mechanical problem. Also a reservation that was suppose to be cancelled and credited was not credited and stayed as pending charge. Customer service when I called to inquire about charges was very rude and didn't want to listen to me and said " I explained everything and there is nothing more to explain" after I stated there was a charge that was suppose to be credited.
Mar 27 2017
Pros: They did not have the compact car that I reserved so they upgraded me.
Cons: Was told the wrong Hertz address for the drop off and spent time driving in circles looking for it.
Apr 11 2017
Did not get the rental from hertz
Cons: I pre-booked the car 2 weeks before by paying them. I went on schedule for pickup, they mentioned they don't have cars, will take couple of hours asked to come back. I requested for pick up for the delay, they denied it. I called after couple of hours to pickup car and they mentioned, they don't have cars available and can't guarantee even on next day. My entire holiday plan got disturbed and I need to cancel couple of reservations. It's very bad customer experience I have and my 10 day plan got completely disturbed. I gave the feedback to hertz online and I didn't see even any response.
May 8 2017
Pros: Car is good to drive. No issues
Cons: They couldn't change the insurance coverage without cancelling my entire booking and redoing it
May 16 2017
Great Customer Service
Pros: They worked out couple kinks and were very nice overall.
Jun 7 2017
Pros: I thought it was great financially. We had a great car, it only had 7K miles on it when we got it. The only thing that was a little difficult was the drop-off. We knew we were going after hours to drop off the car but we weren't sure of a few things like what parking spot to put it in, if we needed to take it through a car wash before returning it, if we needed a specific envelope for returning the key... We were just not clear. Otherwise, everything was really great.
Jun 27 2017
I kept getting calls from Hertz they had no cars .they will get a car
Pros: I didn't like anything about the service they never came through with the car.
Cons: My reservation was for 9 AM. At 1 o'clock I still didn't have a car . They never called me back to let me know when I would have a car. I asked to speak to the manager they said they would take my number and have him call me back never got a callback from him