Pros: I don't know the guys name, but the thin, Mediterranean looking guy with the buzz cut was great. Courteous, knowledgeable and best of all, fast! He cut to the chase while still being friendly and had us where we wanted to be (leaving) ASAP.
Nov 8 2016
Pros: people car
Cons: i had ti turn car in early was told the pre pay would be put back on car called after a week to ask why the charge was still on it was told i would be called back about it soon been 24 hours no call...i will dispute charge if i dont hear back today
Feb 20 2017
Renting a car
Pros: Price was reasonable.
Cons: Car had mechanical problem. Also a reservation that was suppose to be cancelled and credited was not credited and stayed as pending charge. Customer service when I called to inquire about charges was very rude and didn't want to listen to me and said " I explained everything and there is nothing more to explain" after I stated there was a charge that was suppose to be credited.
Mar 27 2017
Pros: They did not have the compact car that I reserved so they upgraded me.
Cons: Was told the wrong Hertz address for the drop off and spent time driving in circles looking for it.
Apr 11 2017
Did not get the rental from hertz
Cons: I pre-booked the car 2 weeks before by paying them. I went on schedule for pickup, they mentioned they don't have cars, will take couple of hours asked to come back. I requested for pick up for the delay, they denied it. I called after couple of hours to pickup car and they mentioned, they don't have cars available and can't guarantee even on next day. My entire holiday plan got disturbed and I need to cancel couple of reservations. It's very bad customer experience I have and my 10 day plan got completely disturbed. I gave the feedback to hertz online and I didn't see even any response.
May 8 2017
Pros: Car is good to drive. No issues
Cons: They couldn't change the insurance coverage without cancelling my entire booking and redoing it
May 16 2017
Great Customer Service
Pros: They worked out couple kinks and were very nice overall.
Jun 7 2017
Pros: I thought it was great financially. We had a great car, it only had 7K miles on it when we got it. The only thing that was a little difficult was the drop-off. We knew we were going after hours to drop off the car but we weren't sure of a few things like what parking spot to put it in, if we needed to take it through a car wash before returning it, if we needed a specific envelope for returning the key... We were just not clear. Otherwise, everything was really great.
Jun 27 2017
I kept getting calls from Hertz they had no cars .they will get a car
Pros: I didn't like anything about the service they never came through with the car.
Cons: My reservation was for 9 AM. At 1 o'clock I still didn't have a car . They never called me back to let me know when I would have a car. I asked to speak to the manager they said they would take my number and have him call me back never got a callback from him
Jan 1 2018
Worse experience ever
Cons: Rental company cancelled on us less than 24 hr ahead of scheduled pick up time on the day before Christmas with no alternative. Extremely frustrating.