Excellent Customer Service; Smoky car
Pros: Our rental agent was amazing in Seattle! She was quick, efficient, did not try to hard sell additional insurance. In addition, she was kind, professional and had excellent customer service skills.
Cons: We picked up the car around 9:00 pm, and the car was parked in a dark area of the garage. I did a walk around inspection and the car looked great, with a few minor scratches. I did not think to check the interior. The interior was clean, but the front seats were really stained and there was a burn mark from a cigarette on the driver's seat. We were also missing a floor mat on the passenger side. But, the worst part was the awful cigarette smoke smell. It was so bad that we often drove with the windows open. My rating reflects the smell; and I will always check the interior before driving away!