Tukwila Car Rentals

Cons: The reservation expired because the time it took to get from the airport to the counter was unavoidably extended. The counter agent told us the reservation expired and then told us we should have arrived to the counter on time and then tried to up-sell us a larger and more expensive car. We moved on to the Alamo counter and were very happy with the service and price we received. I would not use Kayak or E-Z Rent-A-Car again.

Cons: We picked up the car around 9:00 pm, and the car was parked in a dark area of the garage. I did a walk around inspection and the car looked great, with a few minor scratches. I did not think to check the interior. The interior was clean, but the front seats were really stained and there was a burn mark from a cigarette on the driver's seat. We were also missing a floor mat on the passenger side. But, the worst part was the awful cigarette smoke smell. It was so bad that we often drove with the windows open. My rating reflects the smell; and I will always check the interior before driving away!

Cons: Gas was $6 a gallon upon return, which is standard for rentals, but still terrible. The pick up process was not streamlined, a lot of "give this person this paper", which they didn't need. The companies have computers, use them.

Cons: The first car they gave me clearly had mechanical problems. Also, the attendant did not check the physical condition of the exterior of the car with me. When I came in to return the poorly functioning car for another, I asked for my discount rate (via Kayak) and the woman at the counter said the computer automatically changes it to the full rate when exchanging a vehicle. I insisted on my original rate since the car was performing badly, and I waited around for another 20 minutes while they tried to override the function in the system. I did get a decent car eventually, but it smelled like cigarette smoke. I probably won't risk using them again.

Cons: It was some what dirty when I picked it up

Cons: Another bait and switch. Charge was 40 more than quote

Cons: There was only a car in the compact car garage. No choice.

Cons: It smelled of cigarette smoke

Cons: Not your fault but we could have picked out a better car. It was pretty noisy.

Cons: I didn't like how pushy and judgmental our agent was at the counter. He kept pushing a larger car and add-ons (e.g., insurance). It was obvious to us that he was scaring us into getting the insurance (when I have sufficient coverage of my own). "We usually don't like letting our customers get a [small] economy car with no insurance." "Those cars are the size of a Fiat cut in half." ...when we declined the insurance..."Living on the edge, huh?" We couldn't help but leave feeling a bit negligent for our decision, which is not something that I think a sales agent should do. Please no scare tactics at pick-up!

Cons: seatac rental shuttle is very slow

Cons: Missouri plates... couldn't help but think that people were judging us because of out of state plates. As a tourist in a new city I tend to be a cautious driver.

Cons: Dollar contracts with a company to pay tolls on behalf of it's clients. They charge a $10. fee for doing this -- all for a $1.80 toll I got for being on the wrong road. It is extortionate and the state needs to take action against Dollar for it's inappropriate financial abuse of visitors to Seattle.

Cons: Assigned car was not what I had in mind. They would not change it without an additional charge. Ended up using a different company.

Cons: Smell

Cons: When I first picked up the car they quoted me $39 and when I dropped it off it was $324! I kept it an extra day but that still didn't add up. I tried to call them on the phone and I was on hold for 40 minutes before I got to speak to someone and they still couldn't explain why they charged me so much. Never renting with them again!

Cons: Newish Corolla had inadequate tires, virtually no tread. Crossed the passes, lucked out on weather - just flurries, not laying. Irritating not to have cruise control - can't believe you don't get that back when you sell it.

Cons: The website site quoted the rate at $68.00 total- by the time we paid all the taxes it totaled $178.00 would appreciate a more honest quote. Otherwise all was good

Cons: drop off fee too expensive

Cons: Too much time trying to upsell insurance, car and gas. Car rattled a lot for a newer car.(tailpipe I think)

Cons: They really pulled the hard sell on their expensive insurance. It was clean and everything, but the rental was cheaper than all the add ons for insurance.

Cons: Car smelled suspiciously like marijuana when we received it and could have done with less up selling by the agent, but over all just what we needed and great for the price.

Cons: Nothing

Cons: Blue chip members get quick VIP skip the lines access.

Cons: The car wasn't super comfortable for the long drive, but it's sort of expected.

Cons: one way drop charges seem exorbitant

Cons: Having to fill the car with gas

Cons: I rented the car to get from Seattle to Vancouver- they gave me a tiny compact Nissan because it had Canadian plates-yet still charged me an additional $200 for returning it for them. They should have at least removed the drop-off fee- or given me the car that I had originally selected.

Cons: Car was too expensive

Cons: The process

Cons: Initially they said they rate was different than my original reservation, I didn't mention anything and waited. When I dropped off the car theto charged the correct rate without me saying a word. And my reservation or something was through a different system at the pickup so others were being helped whIle I continued to wait for some 2.0 reservation system. Confusing for me and the staff it seemed.

Cons: At this particular location and at the particular time and date and turnover of cars at the lot very fast, and selection of a particular class of vehicles appeared to be limited for that reason. Nevertheless, we were happy with the Nissan Altima as a full size sedan selection.

Cons: Waiting for the car to be delivered.

Cons: Several vehicles I chose - but didn't drive away - wreaked of cigarettes! Are you guys charging/fining people afterwards when they blantantly disregard the agreement terms that say NO SMOKING - because National is clearly NOT doing anything to actually clean the horrible smell from the vehicles. This is a big problem I always have with National and in general the rental industry effectively encourages people to smoke in their vehicles as the do nothing to enforce - or recitify the problem after the fact.