Reviews for Dollar in Reno
- All reviews 100%
Based on 68 reviews
May 22 2017
Car type never avialable at that location
Cons: The clerk actually laughed at us when we said we had rented an Audi A4. We ended up with an Infinity SUV. Nice, but not what I was looking for.
May 14 2017
Cons: Needed a major credit card to rent. I paid for insurance so why do I need a credit card to rent a vehicle. Not everyone in this world wants to carry around a credit card so they can go into debt.
Apr 4 2017
Pros: Excellent customer service and no hassles
Mar 8 2017
Pros: Friendly customer service
Cons: When I call for a later drop off ( from 10:00 am to 12 noon) they charged me $15
Feb 14 2017
Cons: No one was at the counter. The parking guy tell me my receipt would be emailed to me
Feb 6 2017
Thank you Jasmine!
Pros: I had a wonderful experience at the Reno airport Dollar location. Jasmine was very helpful and an absolute pleasure to work with.
Jan 10 2017
great car in the snow
Pros: We had to drive in some snow and ice around Heavenly Valley ski resort and this little car took it all in stride. No problems getting around.
Dec 29 2016
Pros: Staff was friendly
Cons: It was snowing in reno. Paid 90 for a more reliable car in snow. Got a very small VW tiguan as an upgrade. Was expecting something bigger the way it was described. My original car would have been same size or bigger.
Dec 19 2016
Full size? A Hyundai Accent?
Pros: No problems with pickup or drop off.
Cons: This may be more of an issue with Kayak than Dollar. I searched for a full size rental and filtered the results accordingly. I thought the Kayak offer was as a full size (Fusion) but it was for a midsize (Accent). The car itself wasn't bad. The strings for the privacy cover on the hatchback were missing so loading hatch area was more difficult (had to remove the cover or hold it up while loading.
Dec 16 2016
Pros: Ease of on line purchasing. Great at the counter / customer service experience.
Cons: Would never consider anything smaller-Fiesta noisy on open expressway.
Nov 12 2016
Nissan Sentra Rental
Pros: New clean car, very fuel efficient. Car handled very well and was easy to park. Very friendly staff and was very informative. Car rental price was extremely cheap and the cheapest prices available at the Airport.
Cons: Nissan Sentra was extremely underpowered. I was not able to merge onto the highway properly due to the car not being able to get up to speed in time. The car was also losing speed when going up a steeper hill even when I had the gas petal all the way down. Very disappointed in Nissan vehicles.
Oct 10 2016
Pros: Easy. Friendly staff. We needed a larger car to accommodate an extra person and luggage and were able to upgrade at the counter without a hassle.
Sep 7 2016
Hidden charges, unreasonable expectations
Pros: New car, clean and comfortable. No issues with the vehicle at all.
Cons: Low advertised rate but hidden "concession charge" We vacuumed, wiped down the interior, and washed the car but were still charged $100 for detailing since there was a little dust lift on some of the vinyl surfaces and there was dust in the engine compartment. We picked up the car at 11PM, were charged for a weekly rate(only needed 5 days), but were asked to return it by noon on day 5.
Aug 22 2016
Pros: It was great to drive from Reno to SF, and not have to return the car to Reno
Cons: I wish I didn't have to drop the car at the airport; my hotel was 1/2 block from the Dollar office in SF, and it would have been more convenient to drop it there.
Aug 22 2016
Pros: pick up close to terminal, efficient personnel
Cons: needed a better map
Aug 15 2016
No one at the counter
Cons: Arrived and found the counter closed. Had to do a walk up to a competitor they accommodated me but could not match rates ,I had to pay more
Jul 12 2016
Fairly Priced....But I Was Still Overcharged
Pros: Pros -The car was clean when we got it -It was still available even though our flight was stranded for a day elsewhere -Upgrade was fairly priced
Cons: Cons -For only having 4,700 miles on it the upgraded vehicle we got had some issues. One of the warning lights went on a day after we had rented it from Dollar which suggests that maybe the didn't do maintenance prior to giving us the car. This put us in a bind to fix it ourselves. The car also kept making sounds like it had difficultly going uphill, we were in Northern CA so of course there are hills. I don't know if it was just the car brand or poor upkeep. -We paid for a full tank when we picked up the car but turned it in with 3 quarters of the tank full. When I asked if it was possible to only be charged for the quarter tank missing I was told I'd have to talk to management because Dollar didn't usually do that. Which is weird because I'm used to Enterprise and they've been willing to. We were going to be late for our flight and didn't see anyone inside that I could talk to right away so had to leave paying more for the rental than we should have.
Jul 7 2016
I will never rent from Dollar again.
Pros: The car had AC.
Cons: The service at RNO was horrible and rude. The support at the call center as well. After receiving terrible service the car wasn't even ready when they said it would be and I had to wait more. Then, they overcharged me on my return and had to deal with that. I will never rent here again, or let anyone I know rent from Dollar. I hope they treat their employees better than their customers.
Jun 19 2016
Rental was straightforward but didn't match deal f
Pros: Friendly rental agent and could walk from baggage claim to car
Cons: Didn't honor deal for insurance setup through Kayak. Insurance cost 3 times as much as expected.
Jun 17 2016
Good price, decent value!
Pros: Newer vehicle with 5k miles, courteous staff, decent value.
Cons: Wasn't clean inside, we found everything from meds to chocolate milk that wasn't ours. Slow checkout because the bar code wouldn't scan outside.
Apr 9 2016
Cons: For a one day rental I was charged 2 days insurance. I won't fall for that trick again!
Mar 17 2016
Pros: Arrived close to midnight concerned we were too late for rental. Check in in was very easy and no hard sell on insurance, which was awesome! Had reserved a small car, but none left so received a mini van which turned out to be perfect for our short visit. Thank you!
Feb 9 2016
Cons: Unable to easily cancel car rental appointment. Got a much better deal through Costco. Costco and Alamo were awsome!
Feb 7 2016
Pros: The staff was very friendly and helpful. They picked out a car that was perfect for my needs and made sure I wouldn't be stuck in snow with a small car. I can't thank them enough for their help.
Feb 3 2016
Cons: Non smoking
Feb 2 2016
Pros: Everything was fine except for the very high cost of insurance.
Cons: Price given was deceptive. When we went to pick up the car the sales people convinced us that the insurance we had bought via Kayak was essentially worthless, then they sold us insurance that cost about $25/day, more than the rental itself. A second problem is that only SUV's had IPod ports -- this seems pretty basic in this day and age.
Jan 24 2016
Pros: The staff was great. Checkin and check out was very efficient.
Cons: Thought for the dollars charged the insurance coverage was not good. Seemed very very high. Also car had a previous smoker and you could tell instantaneously. Also beer bottle and stray mitten under passenger seat.
Jan 23 2016
Cons: Up sell to $500
Oct 25 2015
Cons: The customer service was so bad the womestuck her hand in my husband's face and then got on her phone and told h to leave
Oct 25 2015
Pros: Clean car
Oct 19 2015
Quick and Friendly
Pros: expedient service fair rate clean comfortable car